Back

Southern Acura Newport News - Service Center

Newport News, VA

4.8
921 Reviews

921 Reviews of Southern Acura Newport News - Service Center

Sort by
August 16, 2025

Cisco and the maintenance crew are excellent! They are always professional and willing to help at any time. More

by dstone4321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2025

The person who checked me in and out was very friendly. I was in and out very quickly. More

by Bethel52@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2025

Everyone is so friendly everytime I come in here. Kevin is always sure helpful. Love my Acura. More

by Kwightman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2025

A consistently fantastic team to work with. Professional, customer-oriented and friendly. Cisco, the service team manager is just the best! More

by TWIMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2025

Kevin did an excellent job, really professional and no-nonsense and provided great customer service. The technicians that worked on my car provided me a detailed video and explanation and did a really More

by rj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 14, 2025

GREAT NEW BUILDING! SERVICE PERSONS VERY RESPONSIVE AND HELPFUL. GREAT COFFEE AND SNACKS. OVERALL AGOOD SERVICE EXPERIENCE More

by Rushmere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 13, 2025

Great service quick response very happy with Cisco and the service my car received yesterday More

by sassy8199
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 13, 2025

Kevin is a great rep. Good asset to the team. Kevin is a great rep and an excellent asset to the team. He listens to the customer and he resolves the issue as quickly.as p More

by tinaowens_5618
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Aug 13, 2025 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 12, 2025

Southern Service Team is top quality. Cisco is a phenomenal service team member. Explains every service in detail and backs up what he says. More

by carlos.jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 11, 2025

Maintenance seems thorough and the people I dealt with were very pleasant and polite. I appreciate the complimentary car wash. More

by Bstreb343
Recommend Dealer
Yes
Employees Worked With
Jessica
Aug 13, 2025 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

1
...