Southern Acura Newport News

I have been coming to this shop since 2019. The staff management and all technicians have been nothing but the best I've been nothing but the best. I would not recommend no other shop outside o The staff management and all technicians have been nothing but the best I've been nothing but the best. I would not recommend no other shop outside of southern Africa of Newport News if you live on this side of the water to get your car replaced repaired and or diagnostic proper maintenance. I thank God for the staff I thank God for the management and I thank God for the new ownership of this dealership. I recommend this shop to all of my family and friends and anybody that may read this. If you're looking for a clean near waiting area, or if you looking for technicians that take pride in their work, or if you looking for sales reps with respect courtesy politeness as well as patients this is the shop to go to Southern Accra of Newport News Virginia. Apostle J Lyons More

Cisco and the team at Southern Acura have been the very best customer service providers I have ever worked with. I have had many luxury vehicles and had their service and none compare to Cisco and team!! best customer service providers I have ever worked with. I have had many luxury vehicles and had their service and none compare to Cisco and team!! More

Very well treated in that the dealer rebuilt my mirror to save me the high cost of a new assembly. When finding ut would take too long for a wait appointment they gave me a beautiful new loaner almost identi save me the high cost of a new assembly. When finding ut would take too long for a wait appointment they gave me a beautiful new loaner almost identical to my car! More

Great service and communication. He always works with you for the best results Cisco and the service team is the reason I have been going to the dealer since 2007. He always works with you for the best results Cisco and the service team is the reason I have been going to the dealer since 2007. More

He was very thorough professional, and included all items and reviewed all items as well as the cost. He appeared to show attention to details with my vehicle. and reviewed all items as well as the cost. He appeared to show attention to details with my vehicle. More

Car was in shop for 3and 1/2 days: sales did not offer a trade in quote; service focused on safety recall for Acura, but failed to do my written requests for a state inspection and car wash. Had to sign thr trade in quote; service focused on safety recall for Acura, but failed to do my written requests for a state inspection and car wash. Had to sign three documents on my iPhone to get car keys for loaner but no one explained it was a rental. Management cleverly charged me $8 for using my credit card. Kevin was great but had no support. Dealer had very low gas in my loaner car but wanted to charge over $5 a gallon to refill less than two gallons. We did not buy a new Acura but we did sell our 2019 MDX Sport--our third and last Acura. Went to another dealer and bought another brand. More

Initially I couldn't get through to the service department for some odd reason. I set an appt. After that things were smooth and efficient from drop off to pick up. department for some odd reason. I set an appt. After that things were smooth and efficient from drop off to pick up. More

Brett, Kevin and team worked with me on a very unusual tire pressure sensor issue that took over a month to resolve but eventually turned out well. The staff has always been professional and courteous. tire pressure sensor issue that took over a month to resolve but eventually turned out well. The staff has always been professional and courteous. More

The service department is great. Timely service and excellent customer service. The service department personnel really take care of the customer. Timely service and excellent customer service. The service department personnel really take care of the customer. More

This dealership is excellent. Timely service, excellent customer service. Dealership is clean. Cisco is great. Timely service, excellent customer service. Dealership is clean. Cisco is great. More