SouthWest Nissan

Tyler has helped me many times over the years great person to work with thanks for your help!! person to work with thanks for your help!! More

I have purchased 4 vehicles from Tyler. He is great to work with, and he has my vehicle business forever!! He is great to work with, and he has my vehicle business forever!! More

Tyler made our Nissan experience easy. He informed us every step of the way. He still checks in on us to this day to make sure we continue to be pleased, and just to say hello. He was pr He informed us every step of the way. He still checks in on us to this day to make sure we continue to be pleased, and just to say hello. He was professional and caring. If you are shopping for a vehicle, we highly recommend Tyler! More

This dealership had just what we were looking for and actually had the cars that we saw on the website. actually had the cars that we saw on the website. More

I've been a customer here for years, as needed with only 56k miles, for my 2009 Murano SL. 3/14/23 I wanted to check the price of a new, and retired demo MURANO SL for myself, as well as look for an SUV for 56k miles, for my 2009 Murano SL. 3/14/23 I wanted to check the price of a new, and retired demo MURANO SL for myself, as well as look for an SUV for my mother and grandmother. What followed was a 15 day ordeal like none other. 3/14 I received a price sheet for the demo Murano, and a basic quote for a 2023 model. The SUV for mom/gma is more urgent, so I schedule an appointment for 3/17 to see both a white and a gray Jeep Cherokee I had also found on their site. The gray one was a bit over $21k. Before getting to the appointment 3/17, I saw the gray Jeep had jumped in price overnight by about $2k. When I asked about it, I was then told it wasn't at their location, though it was on their site just like the white one. Fine, we looked at the white one, which was ruled out as gma's wheelchair wouldn't fit. But, we did find a 2017 Nissan Rogue everyone liked. We had two trade-ins, and I had gma pre-approved for BofA financing. They said we had to finish the BofA application in office. We left the truck trade-in with them, the Rogue was to be cleaned, have final inspection, and be delivered to us Monday 3/20 when they'd take the other trade in. Between 3/20-3-29, I was given varying stories about a part for the heater that needed to be replaced. It was ordered, backordered, delayed, an additonal part needed, service team backed up, new part backordered, wrong part installed, backordered, delayed, Nissan's entire system went down, etc... For 9 days. I also found out that credit was applied for through other lenders in my gma's name, and a loan was secured at a higher rate than what we walked in with from BofA. It was reduced when I found this out, in an effort to keep me from canceling the deal. They also said they'd cover the amount of the small down payment we were making, as a gesture of goodwill and apology. I agreed to wait until the 29th, when I was promised the Rogue would be delivered as they already had the new part. 3/29 - no call, no contact from anyone. I reach out to find out what time to expect delivery only to be told yet again, the part isn't even there. We had gone 12 days at that point with them having our trade-in, and us having nothing in return. So I had had enough, and I told them we'd come pick up our truck trade-in in about an hour and cancel the sale, which we did. We actually got some pushback when I asked to have the contract shredded in front of us, but they did do it. The 15 day experience had been a nightmare, but at least it was over. So we thought... As if there wasn't already enough to the story, the first time my mother went to drive the trade-in truck the day after getting it back, a piece of an interior door panel fell off. It had been removed, broken, and super-glued to reattach, but it didn't hold. (see pics) It cannot be reattached now as they broke the clips, as well. Additionally, she found the cigarette lighter missing. We then found another small panel, behind the hood release mechanism, had also been removed, and simply wedged back behind the hood release. I can't begin to imagine what caused them to do these things. I have never had such an incredibly ridiculous experience at any dealership as I did here at Gilchrist Southwest Nissan. They have lost my service business for my current Murano, the sale and service of a vehicle for my mother and grandmother, and the future sale and service of my new Murano. I would warn anyone looking to buy a vehicle to look somewhere, anywhere else, other than Southwest Nissan, or any Gilchrist owned dealership. More

Purchased a Titan from Crockett Pulich. He did a great job and got us a great deal!! He worked with John to get us financed quickly. We love our new truck!! He did a great job and got us a great deal!! He worked with John to get us financed quickly. We love our new truck!! More

Came in for an oil change & left upgraded in a bigger and better truck!! Excellent staff (Crockett Polich & Matthew Hissam)!! better truck!! Excellent staff (Crockett Polich & Matthew Hissam)!! More

I was so impressed with Gaige Hale, he was extremely knowledgeable, he assisted with the purchase of a vehicle for our daughter. Not only was Gaige very detailed, pleasant and professional, he went the knowledgeable, he assisted with the purchase of a vehicle for our daughter. Not only was Gaige very detailed, pleasant and professional, he went the extra mile to make sure we were satisfied with the purchase. I would highly recommend him to my family, friends or anyone who desires professional service. Way to go Gaige, you are one of a kind! More

On Thrs 8/25, I had correspondence with a live chat representative of Southwest Nissan (Nikki D). I was told the vehicle I was interested in was on the lot and still available. Then I was contacted via representative of Southwest Nissan (Nikki D). I was told the vehicle I was interested in was on the lot and still available. Then I was contacted via text by a person who identified themselves as Vinessa - shopping assistant. She confirmed the vehicle was available and wanted to set an appointment to see the vehicle. I advised her I had an appointment for 1200 - scheduled by Nikki D. Lastly, I received a text from Andy from Southwest Nissan. He advised he would be the sales representative assisting me. He wanted to confirm I had an appointment to come see the vehicle. I informed him I did. I made the 1 hour long trip to the dealership. When I arrived, I was introduced to Andy. He pecked on his computer keyboard and it was apparent something was wrong. He explained he was off from work yesterday, and during that last day he worked, the vehicle was on the lot. He reported it was still available, but he did not know where it was. He left, and when he returned, he explained in an upbeat, no big deal demeanor that the vehicle was technically still available, but “It was being used as a loaner- given to a TCU coach.” Then acting as if he were doing me a favor, Andy suggested we could do things “a little backwards”, and we could go over the numbers to determine my monthly payment. And I would take possession of the vehicle later. Seriously??? Completely shady and unprofessional. But all is well. I would never want to do business with a dealership that would be this inconsiderate, dishonest, and untrustworthy. Thanks for the favor Southwest Nissan. More