SouthWest Ford Weatherford

I really value consumer reviews and was happy to see SW Auto Group rated so highly when I went to check out a used vehicle that I was interested in. My experience was good, but not as great as everyone els Auto Group rated so highly when I went to check out a used vehicle that I was interested in. My experience was good, but not as great as everyone else seems to have had. I want to write an honest and fair review of my experience. First off, I was in the market for a used vehicle in the $10,000 range. So I recognize that my experience is going to inherently be different than someone looking for a $40,000 new truck. I was also visiting the dealership from Keller, so some of my issues would also have been avoided had I lived closer to Weatherford. Nonetheless, I found what I was looking for on their web site. I called and the sales guy, Andrew, was incredibly friendly and helpful. He answered several questions and offered to stay a few minutes later than usual so I could drive out that night. He came down on price to a number that I felt was more than fair, and then he and his manager let me test drive the vehicle for a couple of days. Over those couple of days, I decided I would purchase the vehicle and set up the bank draft. Prior to returning to the dealer to sign papers, however, the check engine light came on and the vehicle started having trouble accelerating. I nervously returned to the dealership, but Andrew and the used car manager Lee Ford were incredibly accommodating. They gave me the option of walking away no questions asked, or they offered to fix the problem and give me another test drive to make sure all the issues were resolved. I decided to go ahead with my purchase, and a month later I've had no more issues and love the vehicle. The only reason my experience was less than great was with a stupid issue with the dip stick. When they replaced the spark plugs, they managed to break off the oil dip stick and I had the hardest time getting it replaced. I was told when I purchased the car on a Thursday that they would have it sent to my house by that Monday. Monday came and went. Then I couldn't get my calls returned. I finally heard back from the sales guy who said it had been lost but they were ordering another. A few days passed and I couldn't get calls returned again. Then I spoke to a gentleman at the actual Ford dealership rather than the used lot, and he profusely apologized and said they were ordering a new one immediately. He calls to let me know that the new one is in a couple of days later, but says that they won't be able to mail it and I'll need to drive an hour each way to pick it up. When I said that I was told it would be mailed, he refused to budge and said he couldn't spend any more money on this vehicle. This is the source of my frustration in this experience. I just spent $10,000 on a vehicle and have been jerked around for nearly a month waiting on the simplest of things - a dip stick - and now the dealer won't spend $10 to have it sent to me? He said he couldn't do it. Ultimately, the sales guy Andrew acknowledged that he had said they would mail it so spent his own money to send out. So in the end I received the item as promised, but I was shocked that it was such a hassle to get such a simple thing done and that they flat our refused to spend a few more dollars to mail something to me. I do think they're generally good people out there, and seemed very fair up until the weird ending. I'd still recommend the dealership if you live out that way, but next time I'm buying a vehicle I'll probably try and find some place closer because just in case funky issues like this arise. More

My experience went south really from the start. My sales men Kelly Shannon was kind of pushy. Going back and forth with his manager. After he figured out that he was not getting anywhere with me, and sales men Kelly Shannon was kind of pushy. Going back and forth with his manager. After he figured out that he was not getting anywhere with me, and trying to stare me down he passes me off to his manager Jason allbritton. I was put off by Jason . He seem cocky and arrogant. Asking me if this was a game to me and I wanted to “win”. No this isn’t a game, this is about money and a truck. After we finally come to terms. I go and sign the papers. And leave with the truck( on an almost empty tank). I made a agreement when buying the truck that I wanted to keep my wheels/tires off the truck I was trading in, as I had just put new tires on it and I wanted to keep them. So we made the appointment for me to come back the following Saturday to have the swap done. I arrive at 9 am Saturday and hand the key over too have the swap done. Kelley and I tell the service rep that we are swapping wheels and tires and to keep the right TPMS sensors on each truck. 3 hours later while I wait… I get my truck back with everything swapped . soo I thought. I get a mile down the road and the TPMS starts making all kinds of noise. ( all they did was pull the entire whee/tire of each truck and swap them. Leaving the wrong tpms sensor on each truck, I immediately pull over and call Kelly and tell him what happened and that the tpms were not swap and now I have a light on my dash. Kelly says hes busy and will have to call me back. I say ok and continue my hour long drive back home. Monday comes and I have still not gotten a call back. So I start calling to get this issue addressed so It can be fixed. For Monday and Tuesday I get to play phone tag. I start calling Tuesday after no one ever calls me back. But I can’t seem to get anyone on the phone. I finally have to call over to the main dealer and have them call someone for me. After playing phone tag some more. I finally get ahold of kellys arrogant manager Jason. He says he didn’t know about the issue which I doubt he didn’t since I was playing phone tag with Kelly earlier while he talked back and forth with Jason, so I thought, about the issue. Jason calls me back and says I didn’t know about the issue let me get with service and ill call you back. Now its Wednesday and I haven’t received a call. So I get on the phone again and start process of getting ahold or either Kelly or Jason. Kelly calls me back and I say so what’s the deal I haven’t heard anything yet. He says oh. Well just come in and I will have it set up. I say ill be there 3:30 sharp. When I arrive im greeted by a service rep and explain to him my name and I have an appointment. He says he has so idea of it. So I call Kelly again and say this guy has no idea why I’m here. Come handle it. And I want to speak to Jason in person. While my truck is being fixed (I hope) me and Jason have a chat. He explains to me that he had no idea. Saying if he knew this would have never happened. Well I say well when I was playing phone tag with Kelly.. Who was he talking to since it wasn’t you? I don’t like getting the run around or being lied to and both were done to me. Now I have spent 2 hours round trip driving and 3 hours at the dealer Saturday, I get to do it all over again on Wednesday night. So no 4 hours of driving and 6 hours in the shop I finally get my truck back. The service techs that worked on my truck were nice and apologized and I told them its not your fault and I thanked them for staying late and their hard work. I grabbed my key and got out of there. The “South west promise or not” I will not be back. The lack of customer service is terrible. All I ask is to call me back, keep me in the loop, and make it right. If you have to go to this dealer avoid Kelly and Jason. More