SouthWest Ford Weatherford

Questionable Customer Service Yesterday I made an appointment to service my F250 Diesel. No one really Came out to greet me or ask me what I wanted but I told the lady That I had Yesterday I made an appointment to service my F250 Diesel. No one really Came out to greet me or ask me what I wanted but I told the lady That I had met on the service drive I had a 3 pm appointment and I had provided All the info to the gal on the phone. She assumed I only wanted an oil change. I watched as they brought it into the bay and crawled under it to drain the oil. I watched as they changed the oil and filter then returned the truck to the service drive. I really was not sure who was my advisor as this was my first visit to the dealer. I went out to the service drive and asked if he thought my truck was ready? He said yes and I informed him they had not rotated the tires! He said the service advisor had not put tire rotation on the work order! The Service Advisor came out and ask me what was wrong. I told her I wanted an oil service and tire rotation and that I informed the gal when I made the appointment. She said she mis understood. They then brought my truck into another bay and rotated the tires. The truck then disappeared and I was wondering where it went. One of the guys that serviced the truck told me they were getting it washed. I feel there are too many people in the Loop that are Not Paying attention to the Customer! When I made the appointment the gal on the phone told me she would send me an email confirming the appointment and the work to be done! Never received an email. The Service Advisor never came out to greet me or to obtain the details of what I wanted Done. Never received any updates from the Service Advisor on my truck! This was my first visit to SWF. My impression there were lots of people running around but no one really paying attention to the customer. I was Happy with the Work that was performed on the Truck, the Price and the Wash. More

The representative did keep in touch with me. Quoted one price but actual invoice was lower which pleased me. One suggestion is for Ryan to change his VM greeting. Presently states “ will get back to you by price but actual invoice was lower which pleased me. One suggestion is for Ryan to change his VM greeting. Presently states “ will get back to you by the end of the day” ! That really states “you’re not important to me “ in the customers mind. The statement “ will get back to you at my earliest convenience “ sounds more customer friendly. More

20k mile service, needed navigation system repaired. Repairs on navigation to take 1 day, with 30 vehicle in line ahead of me. Probably a month out, I live 75 miles from dealership & not able to schedul Repairs on navigation to take 1 day, with 30 vehicle in line ahead of me. Probably a month out, I live 75 miles from dealership & not able to schedule. Told only two technicians able to service navigation system!! Thank the Lord for smart phones !!!! More

New car purchase This was the third time purchasing with this dealership. Always a good experience. Colton was very nice and helpful. Everyone we encountered was frien This was the third time purchasing with this dealership. Always a good experience. Colton was very nice and helpful. Everyone we encountered was friendly and helpful. More

All the staff we met in the Service Dept.,Parts Dept, and Bodyshop were very friendly, helpful and knowledgeable. Our two vehicles. An Expedition and an F150 were fully serviced, including several major flu Bodyshop were very friendly, helpful and knowledgeable. Our two vehicles. An Expedition and an F150 were fully serviced, including several major fluid changes in a few hours. Overall a very pleasant experience and Southwest has gained two new customers. More

Took my truck in for an oil change. Asked them to tell me why my touch screen wasn’t working. They told me it was $1,260 to repair it which I declined. They charged me $99.95 for the diagnosis. I have no pro why my touch screen wasn’t working. They told me it was $1,260 to repair it which I declined. They charged me $99.95 for the diagnosis. I have no problem with paying it IF I was told upfront it was going to cost that. I probably would have said not to worry about it as it wasn’t a shot issue. For them to throw that fee at me without telling me upfront is dishonest and unethical. I will NOT step foot back in that place and I’ll make sure nobody I knows does if they have a choice. Ridiculous. More

Very impressed with Landen, our service rep. He was very professional and helpful. Everyone was extremely friendly. The complimentary car wash and vacuum was the icing on the cake. Looking forward to a long professional and helpful. Everyone was extremely friendly. The complimentary car wash and vacuum was the icing on the cake. Looking forward to a long relationship with Southwest Ford. Thank you. More

My truck was in and out quick. I was only charged half the diagnostic fee. No hassle checking in or checking out. I feel that they gave me a fair price and quality service the diagnostic fee. No hassle checking in or checking out. I feel that they gave me a fair price and quality service More

Was ripped off on service of brakes! Was told over phone back rotars needed replaced, after having old rotars inspected, they didn’t need replaced! Just the pads. Service department took advantage of me dr back rotars needed replaced, after having old rotars inspected, they didn’t need replaced! Just the pads. Service department took advantage of me dropping truck off and not staying to see or inspect the rotars. I took their word!!! Service tech said it was recommended based off mileage which was a total scam!!! I will never use this dealership again for anything!!! I was taken advantage during COVID!!! Consumer be ware! you need to stay on location to ensure parts are truly needed! Don’t assume they will do the right thing!!! More

I Received excellent service during the purchase of my new vehicle. My salesman, James Judy was great. He was very informative, efficient and knowledgeable through all aspects of the buy. The business / new vehicle. My salesman, James Judy was great. He was very informative, efficient and knowledgeable through all aspects of the buy. The business /finance gentleman was incredibly friendly and just a pleasure. And the tech guy who walked me through how everything works on the car was very helpful ! More