SouthWest Ford Weatherford

During my recent visit for service on my car. My attendant was pleasantly helpful and organized. Checked my email with a hot cup of coffee. Very productive. attendant was pleasantly helpful and organized. Checked my email with a hot cup of coffee. Very productive. More

Really enjoyed working with Kay - she was very professional and came in on her day off to help me. I appreciate all her hard work. professional and came in on her day off to help me. I appreciate all her hard work. More

Always excellent service!! I always have a great experience with the service department. My husband & our kids all take their vehicles to Southwest Ford also. The communication is always great, an experience with the service department. My husband & our kids all take their vehicles to Southwest Ford also. The communication is always great, and we always leave pleased with the maintenance done to our vehicles! More

Great communication. My service advisor made sure I was informed and satisfied with the work performed. He kept me updated and explained the issues well. Service was done quickly. informed and satisfied with the work performed. He kept me updated and explained the issues well. Service was done quickly. More

Not impressed. Have been bringing my truck in since I bought it from y’all, i don’t know if I’ll be back. Not helpful. I felt like a part of an assembly line. bought it from y’all, i don’t know if I’ll be back. Not helpful. I felt like a part of an assembly line. More

Rickie was great to work with very happyVery polite, he Rickie was great to work with very happy Very polite, he took plenty time with us Went out his way and beyond when we ask about a restaurant Rickie was great to work with very happy Very polite, he took plenty time with us Went out his way and beyond when we ask about a restaurant More

Had a great experience and chase made sure all my needs were met. Will continue to bring my vehicle in for service. Thank you chase were met. Will continue to bring my vehicle in for service. Thank you chase More

I’m a repeat customer, we had special circumstances to overcome but the sales department and financing came through!! Thank You!! Scott and Dan ! Great overcome but the sales department and financing came through!! Thank You!! Scott and Dan ! Great More

GREAT SERVICE BOUGHT EXPLORER NEW AT THE END OF APRIL. NEEDED MINOR MAINTENANCE.. SERVICE ADVISOR, RYAN, WAS ON TOP OF IT AND COMMUNICATED WITH ME PROMPTLY. WILL U BOUGHT EXPLORER NEW AT THE END OF APRIL. NEEDED MINOR MAINTENANCE.. SERVICE ADVISOR, RYAN, WAS ON TOP OF IT AND COMMUNICATED WITH ME PROMPTLY. WILL USE THEM AGAIN, THOUGH I LIVE IN SOUTHWEST FORT WORTH. More

Indifferent Customer Service I made an appointment with the dealership service department. Upon arrival, I sat in the service line for about ten minutes while three service repre I made an appointment with the dealership service department. Upon arrival, I sat in the service line for about ten minutes while three service representatives stood nearby making small talk among themselves. I was the first vehicle in line with one other customer behind me. Finally, the customer behind me backed out and drove away. I backed out, chirped my tires a little on the driveway, which got their attention, and pulled back in. I got out and stood leaning against my car for perhaps another five minutes. Finally, one of those three service representatives came over to help. They acted as though they were doing me a favor! I've had a similar experience at this dealership previously! The service technicians, who actually do the work, are the best part of this dealership service business. More