SouthWest Ford Weatherford

One of our cars blew up its radiator on Wednesday and we realized it was time to retire the car. We called Lynn "Big Tex" at SW FORD, who is a friend that we were looking forward to doing business with. H realized it was time to retire the car. We called Lynn "Big Tex" at SW FORD, who is a friend that we were looking forward to doing business with. He was extremely helpful, telling us about several options and cars we could look at. Thurs. morning he called to say he had just received 2 Ford Focus cars which were hot off the assembly line. We couldn't believe it was a 2012! We didn't know about the Focus, but we read an article in Car and Driver about how the Focus was rated tops in its class. We each drove the car Friday morning and loved it. Lynn discussed our options and told us about the amazing free service SW Ford provides its customers. THen Lee came and talked to us some more. We were very impressed with him as well. Chad was our finance guy. We thought we would have to put a large down payment down, but he told us that because we have great credit, we could finance the whole price. We also appreciate the rebate. The price was affordable for us, so we were perfectly satisfied. More

We were most impressed with the friendliness and attentiveness of this dealership. They were very informative as to our options and really listened to what we wanted in a vehicle. The facilities w attentiveness of this dealership. They were very informative as to our options and really listened to what we wanted in a vehicle. The facilities were beautiful and clean and all the employees were courteous. More

After a completely unsatisfying ownership experience as the result of poor dealer service (multiple days to complete routine maintenance procedures and constant upsell pressure for unnecessary service and the result of poor dealer service (multiple days to complete routine maintenance procedures and constant upsell pressure for unnecessary service and unwanted accessories) with a local Southwest Ford competitor, we were pleasantly surprised at the courtesy and willingness to go the extra mile (literally) to obtain a car equipped exactly how we wanted from another dealer. Financing was quick and easy and all our questions were answered. I;ll definitely shop Southwest Ford first for my next new car. More

Our experience with Southwest was a joy, we consider it a gift from God. Andy Caperton was such a breath of fresh air, we do hope that the management at Southwest realize just what they have in Andy, he is gift from God. Andy Caperton was such a breath of fresh air, we do hope that the management at Southwest realize just what they have in Andy, he is a blessing to deal with and professional to the max without being a stuffed shirt. All of the staff we dealt with at SW were so kind and friendly, we stopped in just to look and ended up driving away with a 2011 Ford Escape, it was late in the evening and time for everyone to leave for the day, and they totally went out of their way to make us feel like we were the most important event that was happening and we had more than their undivided attention. We would like to recommend SW to everyone who is looking for a blessing in the auto buying experience, we were so blessed and we totally recommend SW to all, you will be treated with respect and walk away floating on air, or driving a new vehicle, which ever you prefer. We Wish God's Blessings to all the Staff at SW Ford/Weatherford, and an extra measure to Andy Caperton, who is in his own entity, a blessing from God. M & K Fagan Brownwood, TX 76801 More

In the end I was very satisfied with my results. I did feel bad that I haggled so much on the price because I honestly think they could have done better without me having to. The staff is very nice. They feel bad that I haggled so much on the price because I honestly think they could have done better without me having to. The staff is very nice. They did everything they could to offer me what I wanted. More

Superb service, customer courtesy, and quality of work/effort to support my purchase of a new truck. I was handled great from the first phone call to the last piece of paperwork. I will certainly s work/effort to support my purchase of a new truck. I was handled great from the first phone call to the last piece of paperwork. I will certainly speak highly of Southwest Ford and all of the folks there that helped me with the sale. Chad Williams in the Business Office and Roy Dooley, the saleman, were outstanding. More

Everyone at the dealership worked very hard to find a great vehicle for me and was extremely friendly. I drove 9hrs to this dealer as it was recommended by close friends and it was worth every mile of th great vehicle for me and was extremely friendly. I drove 9hrs to this dealer as it was recommended by close friends and it was worth every mile of the drive! Also, the staff was very concerned with my happiness and did their best to accomadate me. More

Salesman and finance person were very pushy. Told them we were not interested in purchasing that night just test driving. Kept on and after the financing was discussed we told them we were not sure and wa we were not interested in purchasing that night just test driving. Kept on and after the financing was discussed we told them we were not sure and wanted to look at other options. They tried to get us to go ahead and sign the papers and take the vehicle and they would try to get a better deal. Very pushy!!! More

First off we are very new to Texas and didn't know what to expect with our first car buying experience here. The people at SouthWest Ford were very friendly and welcoming from the beginning. The dealers to expect with our first car buying experience here. The people at SouthWest Ford were very friendly and welcoming from the beginning. The dealership was very clean and inviting. Overall our experience with SouthWest Ford was great. We knew exactly what we were looking for before we arrived. Roy Dooley (sales) had the car ready to look at and test drive the moment we got there. The car was exactly as described in the online add. The price, however, was higher than was described online. They said it was an honest mistake and Roy (and the sales management) apologized for the error and offered some good faith and lowered the price to what we felt was very reasonable. Overall the process was very low pressure and Roy was committed to making sure we understood the ins and outs of deal. Based on previous experiences of buying cars we were expecting a bit of a run around with the financing. We were literally shocked with how upfront and honest Chad Williams (finance officer) was about everything. We knew our credit was not top notch and were expecting to be told that we would be getting a great deal at 15% or higher interest. When Chad came back with the first financing break down I told him that everything looked great, but I knew that the interest rate he had written down (4.9%) was impossible for us. He then flipped his computer screen around so I could see it and sure enough 4.9% was true! Not only did he not jerk us around and play the whole "I am your friend, but the bank is the greedy bad guy here" routine, but he actually worked with us to explain all the options and we left with a payment that is about $50 a month less than what we had expected and planned for. I would recommend SouthWest Ford to everyone. They will be our first consideration the next time we are in the market for a new/used vehicle. Thank you SouthWest for the great welcome to Texas!! More

We really liked our internet salesman, Chuck. He was very friendly and honest with us. And Chad helped us out of a bind with our financing. We have come to Southwest Ford before and always for our servicing friendly and honest with us. And Chad helped us out of a bind with our financing. We have come to Southwest Ford before and always for our servicing. We will definitely return for our next vehicle. More