SouthWest Ford Weatherford

I purchased a (new to me) 2007 Ford Edge this past weekend. Everyone that approached me was eager to help and immediately made me feel at ease. Purchasing a new vehicle was a big decision for me, but weekend. Everyone that approached me was eager to help and immediately made me feel at ease. Purchasing a new vehicle was a big decision for me, but they were patient and reassured me every step of the process. I had a type of vehicle in mind that I wanted, but was not sure what would suit me. The first vehicle they suggested I test drive was exactly what I had been looking for! They were upfront, honest, negotiated a price that was fantastic, and gave me a fair price on my trade in. The finance department listened to my needs and was able to give me several choices in financing. I felt GREAT about my purchase as I was signing the paperwork. I was very impressed by the 'Southwest Promise' and feel confident that if any problems should arise that I will be well taken care of. I walked in as just another person looking at vehicles, and left feeling like a part of the Southwest family! More

This was a second purchase at Southwest in 6 months. Andy was wonderful to deal with -- very friendly and not overbearing. He was very quick to want to please us in our purchase. The paper work was Andy was wonderful to deal with -- very friendly and not overbearing. He was very quick to want to please us in our purchase. The paper work was done quickly with no hassles --- it was a pleasurable experience considering we have had some very bad ones! More

Southwest Ford provided excellent service for my new F-150 purchase. Their sales team was very professional, curtious, and punctual in finalizing the sale in order to meet my deadline. I live in North D F-150 purchase. Their sales team was very professional, curtious, and punctual in finalizing the sale in order to meet my deadline. I live in North Dakota and the price was so unbeatable I saved money buying it in Texas and shipping it to me. I would recommend Southwest Ford to all my friends and family. More

I have been shopping at Southwest Ford as well as Charlie Gilchrist entire Autoplex to include Suzuki for going on two decades. Staff is impecable and service is unmatched in the REGION. If ever a time Gilchrist entire Autoplex to include Suzuki for going on two decades. Staff is impecable and service is unmatched in the REGION. If ever a time comes to purchase a new or used vehicle the only place I even consider is SOUTHWEST AUTOPLEX...cause if Charlie Gilchrist is in control you will get sales and service that exceeds excellence in every dealership! I have referred MANY, MANY friends and family over the years and we all agree that Charlie Gilchrist and his staff cannot be beat when it comes down to attention to detail and service. Anyone can sell you a vehicle...it's the staff and service that makes it worth buying. If you can't support a good sale with awsome service then why bother! Chris Bonnett is the GSM and he leads a staff of SALES PROFESSIONALS in every stage of the buying process and Jimmy Ogle takes it from there to see that every service need you have it met! Charlie Gilchrist would have it NO OTHER WAY! If you're in the market...I STRONGLY suggest you visit a Charlie Gilchrist store...you'll never shop anywhere else...that's a PROMISE! More

At the dealership we had a very pleasant time dealing with Bill Powell. I have purchased many vehicles from several dealerships but have never enjoyed the experience as much as we did working with Bill. with Bill Powell. I have purchased many vehicles from several dealerships but have never enjoyed the experience as much as we did working with Bill. Thank you for your time you spent with us Bill. More

I purchased a 2011 F-350 from Southwest Ford and could not be happier with my experience. Chris gave me a great price on the vehicle with no back and forth haggling. Kevin knew this vehicle inside and o not be happier with my experience. Chris gave me a great price on the vehicle with no back and forth haggling. Kevin knew this vehicle inside and out and took the time to make sure any and all questions were answered during delivery before we left the lot. Chad in finance knew how to do his job quickly and efficiently, was looking out for the best interest of us, the customer, and also was very laid back and easy to talk to. We never once felt pressured in this dealership to do something we didn't want to, and really felt like we were appreciated and not taken for granted. It is about 45 minutes from my house to this dealership, but I will gladly take that drive (and pass MANY other Ford dealerships along the way) to take my vehicles in for any service that may be needed in the future. The next time I purchase a new Ford, I will be doing it from Southwest Ford. I highly recommend this dealership and confident nobody will come away disappointed. More

I am verry pleased with my new 2011 ford superduty pickup. The diesed enjine is the quietest I have driven. I am impressed with the rear electricly lockiing axle. I have bought a new pickup every 2 pickup. The diesed enjine is the quietest I have driven. I am impressed with the rear electricly lockiing axle. I have bought a new pickup every 2 to 3 years over the past ten to twelve years, and this is the best one that I have owned. I have not needed service on this one but the service people have always been helpful. C. R. Massey More

Matt and Mike were very friendly, not pushy, and very helpful. It was sometimes hard to get through the telephone system to them, but they are usually busy dealing with other customers. However, the te helpful. It was sometimes hard to get through the telephone system to them, but they are usually busy dealing with other customers. However, the telephone receptionist could have done more than just dial their telephone numbers. I ordered an F-250 on November 24th and they said they thought it would be delivered before Christmas--about five weeks. I was dubious, but he vehicle arrived on December 20th! The only jarring note was that, when I arrived to receive the truck, I was taken to Finance to complete payment. The individual I was taken to was on the telephone and told me to wait outside the kiosk. We spent the time looking at the vehicles displayed on the floor. After about 30 minutes, I went looking for him. He acted miffed and said he had been looking for me. After that minor exchange, we completed the transaction quickly and we were on our way with the new truck. Matt James offered to explain all of the features of the truck, but I was already familiar with them and, since I had another appointment, I passed. More

The employees at Southwest Ford know the true meaning of Customer Service. I did not stop in that day to purchase anything, but right away I was greeted by a very friendly salesman.That salesman was also he Customer Service. I did not stop in that day to purchase anything, but right away I was greeted by a very friendly salesman.That salesman was also helping another customer, he got another salesman Scott to help me. Scott was very knowledgeable about the Ford F-150. He was able to answer all my questions. Southwest had the truck priced right and it didnt take long for a deal to be worked out. I was then sent to finance were Chad, also very knowledgeable and I worked out the final details. Great Customer Service! I have since had to use Southwest Fords Service department, for a routine service. This was Christmas Eve and the service department was also GREAT! Being how it was Christmas Eve, I can see how people can be preoccupied. The employees that I delt with, and I wish I had their names, they were GREAT! AWESOME JOB SOUTHWEST FORD. More

Every single person I had contact with at South West Ford was friendly and very patient! They took the time to explain all the new features on my new Fiesta to me, and made sure I understood everything. I was friendly and very patient! They took the time to explain all the new features on my new Fiesta to me, and made sure I understood everything. I am not a celebrity, but they made me feel like one! More