South Hills Kia - Service Center

The team at south hills Kia always does a great job explaining the issue, process to fix and timing. explaining the issue, process to fix and timing. More

Staff is professional and facility is always well kept. Communication is usually fairly good overall. Communication is usually fairly good overall. More

My service representative, Joe, is very responsive and kind. It was pleasant to interact with him. (five stars for Joe and service itself) making appointment: 2 stars But when I tried to make an appoi kind. It was pleasant to interact with him. (five stars for Joe and service itself) making appointment: 2 stars But when I tried to make an appointment due to recall on telluride, I have never got the return calls from scheduling personnel, which is not professional at all (called three times total). On the third call, I requested to talk to directly to service advisor, and I was able to schedule it. If the communication channel between scheduling and service dept., this needs to be addressed. (it seems the scheduling people do not know about recall, and do not know when the recall service can be scheduled.) on a side note, the waiting room can be improved with brighter lighting (so dim), which is a minor issue, though. More

South Hills Kia service was efficient, reliable and extremely communicative as always. I highly recommend! extremely communicative as always. I highly recommend! More

Shawn was very good about the features of the product. However,those who prepped the car for delivery did not do a good job, ie, no washer fluid in tank, didn't clean the inside of the front windshield ve However,those who prepped the car for delivery did not do a good job, ie, no washer fluid in tank, didn't clean the inside of the front windshield very well, and many pieces of some kind of tape on bottom of car panels both sides. This I believe to be my 5th or 6th Kia purchase. I still feel like I get second hand treatment from others because I was a former employee. On the other hand, Jimmy your service mgr. is outstanding as well other service writers, especially Kayla. Unlike the other two, when I come in I'm always greeted with a smile and pleasant welcoming address. Oh, by the way, she really knows her stuff.If she isn't sure, she always takes the time to find out. More

Everyone is Very professional. They do the work in a timely manner. With great results. They do the work in a timely manner. With great results. More

Everyone is Very professional. They do the work in a timely manner. With great results. They do the work in a timely manner. With great results. More

The service was great and workers friendly. They provided transportation to a friend's house while the car was fixed. The driver was friendly and accommodating in contacting me for pickup. They provided transportation to a friend's house while the car was fixed. The driver was friendly and accommodating in contacting me for pickup. More

It’s terrible they are rude ! They told me car was under warranty I have it towed there they knew what was wrong and still made me pay 100 dollars. And said it wasn’t under warran They told me car was under warranty I have it towed there they knew what was wrong and still made me pay 100 dollars. And said it wasn’t under warranty. If you call they don’t answer the phone. ! More

So far, I have always had a great experience in the service center, and they have taken all of my concerns very seriously and have also done the best to accommodate me in the timeframe service center, and they have taken all of my concerns very seriously and have also done the best to accommodate me in the timeframe More