South Hills Kia - Service Center

They were attentive to my problems, Kayla scheduled and appointment that was flexible with my schedule, hopefully it corrects the rough ride problem. appointment that was flexible with my schedule, hopefully it corrects the rough ride problem. More

Always professional and gets you in and out in a timely manner. Very nice and polite. manner. Very nice and polite. More

Kayla always takes care of me and keeps me updated about what is going on with my car. what is going on with my car. More

Financial review and explanation of charges that were incorrect did not make sense. I have an MBA in Finance and it was crazy to sit and listen to the xxxxxxxx when you catch mistakes adding up to over incorrect did not make sense. I have an MBA in Finance and it was crazy to sit and listen to the xxxxxxxx when you catch mistakes adding up to over a $1,000 in additional charges that should not have been included and were not correct. Be careful More

Great experience! Would use South Hills Kia in the future and recommend to my friends/family Would use South Hills Kia in the future and recommend to my friends/family More

Appointment was met on time with reminders not to forget. Joe Nelson greeted me and gave time as to when the car would be ready, and he was spot on. Joe Nelson greeted me and gave time as to when the car would be ready, and he was spot on. More

I was greeted by a very pleasant young man (I can’t remember his name). He welcomed me and promptly started processing my information. When I said I would be waiting on my vehicle he offered to have remember his name). He welcomed me and promptly started processing my information. When I said I would be waiting on my vehicle he offered to have someone drive me to get lunch. That was a very thoughtful gesture although I declined. He then took me to the waiting room and offered free coffee. In no time at all my car was finished and I was on my way. That very day my friend called complaining about the poor service she received at her dealership. I have to admit I couldn’t say enough about my experience! I’m a happy camper! More

Great experience the team was great to work with to lease a car I would recommend anyone there a car I would recommend anyone there More

The South Hills Kia service department has great service with clear communication. Will go again with clear communication. Will go again More

I had a 10 am appointment for three quick recall fixes and an oil change. I dropped the car off the night before since it was easier than arranging a ride the next morning. I did not hear from the dealers and an oil change. I dropped the car off the night before since it was easier than arranging a ride the next morning. I did not hear from the dealership throughout the day, so around 12:30 I called to see if there was any movement. For some reason, every number I called for the dealership went directly to someone's voicemail. Even calling the other South Hills dealership and having them forward me to the Kia service department ended up with disconnected calls. I decided to drive over there at 2:30, and the technician I spoke to said they hadn't brought the car in yet. I asked why not, and he said since I dropped it off the night before and didn't specify a time, they took that as they had all day to work on it. I said, "I had a 10 am appointment, that was the time." The technician got snippy with me and told me that they would have it done by 4 and to come back. It was really frustrating, first with the phone system not working, then not receiving any sort of update throughout the day, and then finding out at 2:30 it wasn't even looked at yet. I planned my day around the fact that it would be looked at at 10AM and be done in a reasonable amount of time, or otherwise I wouldn't have made an appointment for that time. Not only that, but the vehicle was there from the night before, so there was no excuse for the vehicle to not have been looked at until 2:30. Frankly, I'm concerned that if I hadn't shown up if it would have been done at all. On top of all that, the oil change was $98- I assumed it would cost a little more at a dealership, but the time savings seemed worth it. I did not expect it to be so high, and wasn't even asked what oil change I wanted. Finally, when I went to get the vehicle, the technician said, :ok we had the recalls and oild change, that will be $98. After he was finished and I was handed the receipt and keys and walking out the door, I stopped to ask if all three recalls were handled. He said, two of them were, but the third doesn't have a remedy yet. It would have been nice to have known that at any point during the transaction- I get it if the recall doesn't have a remedy yet, but he should have told me that unprompted. More