South Hills Kia - Service Center

Oil change Great, Jamie! Thank you. It would have been better if I could have used my coupon from the sale of my car at Lokey in Clearwater FL. I could have sa Great, Jamie! Thank you. It would have been better if I could have used my coupon from the sale of my car at Lokey in Clearwater FL. I could have saved twenty dollars going to one of the local oil changing shops around the area. Please tell your bosses. They check tires and rotate and fill fluids too! You can stop the notifications now! Too many notifications! SHKia sent me a note last night that my car was ready to pick up!! I waited for it?????!!!! Looney Tunes! My right front tire shows low since the next day I got in to drive it. Maybe service is too fast and did not put the cap on correctly. I’ll be back when I can , unless the tire goes flat!!! My right front tire shows low since i came from the dealership!!! I’ll be back to get it corrected soon! Thank you STOP 🛑 More

Always helpful and very good to their costomers. This dealership was very real with us when we bought our Forte. The service department has always been helpful, friendly and has never tried to sell u This dealership was very real with us when we bought our Forte. The service department has always been helpful, friendly and has never tried to sell us something that we didn't need. I will always be grateful to them for standing up for us when we has tow truck collision damage. More

no one bugged me no one annoyed me when i waited with random xx so i could sort of nap but everyone was nice when i did interact with people. chairs are comfortable. c no one annoyed me when i waited with random xx so i could sort of nap but everyone was nice when i did interact with people. chairs are comfortable. could use some comic books. More

Prompt, knowledgeable and very considerate of my time and co I am self employed and my time is limited and tremendously valuable so the fact that Southills Kia has worked with my schedule and provided shuttle se I am self employed and my time is limited and tremendously valuable so the fact that Southills Kia has worked with my schedule and provided shuttle service is priceless. More

lack of communication, waste of day Unfortunately, I have an ignition interlock device installed in my car. I knew this could be a hassle for service centers so I called the location an Unfortunately, I have an ignition interlock device installed in my car. I knew this could be a hassle for service centers so I called the location and was transferred to the service center. The call went to voice mail. I left a message stating how I had the device installed in the car and if they had any issues or felt uncomfortable with the service to give me a call back. There was never a call back. My inspection was scheduled for 7/29 at 7 am. I received a call from the service center in the late morning from an employee (I forget his name), that I needed to come in and blow in the device because they did not want to put my car in a lockout. I explained that I called and left a voice message the previous week and the worker said they were having issues with the voice mail system. I hassled to get a ride out there, Mind you, I live 40+ minutes away. I arrive at the location, start the car for the mechanic, and he drives the vehicle away. I return to the lobby/customer service area and let them know I will probably need to blow in the device again because it will go off if it continues to run. I was informed by the employees someone would come get me if the device went off. No one ever came and got me. After about a half hour my service was completed. I went to go start my car and the device read "LOCKOUT". This infuriated me to no end. A service manager took me into his office and we contacted the dealer of the ignition interlock. Luckily, the company waived the fee for recalibration because it was KIA's fault. The manager also gave me cash to pay the interlock service station fee, this is the only reason I gave the center 2 stars instead of zero. So now I had to take my car to the appropriate ignition interlock service station to have it recalibrate. Again, more time wasted with nothing accomplished. More

Recalled part Fixed but not installed tightly A recalled part went bad. We called the dealer many times and was transferred to a voice mail. Messages were left, but no one returned our calls. S A recalled part went bad. We called the dealer many times and was transferred to a voice mail. Messages were left, but no one returned our calls. So I made an appointment online. Finally our Serento was fixed and the shuttle service was great. A week later the SAME part came loose, I had tge same problem getting in tiuch with the service department, and they told us a loud noise broke it the first time yet we must have hit a bump the 2nd time. Really? I have NEVER had this type of service. Phones were always answered and serv8ce managers didn't blame us for the "recall" issue. I'm not mad just disappointed. More

Good service department! Fast friendly service. Nice waiting area with TV, coffee, plug in station and wifi. The online booking tool for service is convenient and easy to u Fast friendly service. Nice waiting area with TV, coffee, plug in station and wifi. The online booking tool for service is convenient and easy to use. More

Didn't Get it Right the First Time Asked them to check brakes and they were in good shape. Eight days later I needed front brakes and rotors. What's up with that? They didn't want to he Asked them to check brakes and they were in good shape. Eight days later I needed front brakes and rotors. What's up with that? They didn't want to hear they could be defective or installed wrong. I never heard of brakes let alone rotors going at 23,000 miles before, but they did. Unhappy. :( More

Oil change I’ve always had a great experience with South Hills Kia. They’re always professional and quick. I’ve bought my last 2 vehicles from South Hills Kia an I’ve always had a great experience with South Hills Kia. They’re always professional and quick. I’ve bought my last 2 vehicles from South Hills Kia and service has always been great. More

Easy and fast I scheduled an inspection and oil change and waited for my vehicle in a cool and comfortable room with free coffee. It took an hour and I left with a I scheduled an inspection and oil change and waited for my vehicle in a cool and comfortable room with free coffee. It took an hour and I left with a clean car and the assurance that all was well. More