South Hills Kia - Service Center

Not handicap friendly went to have my sportage inspected. I was told that I could not get exempt sticker eventhough I only had4300 miles on it since last inspection, which went to have my sportage inspected. I was told that I could not get exempt sticker eventhough I only had4300 miles on it since last inspection, which I had done there. Long unbelievable story. None the less, I had my son pick me up and told them to call when car was inspected and was called an hour later saying it failed due to tires. I did not want to get the tires there because I felt they were to expensive. I told them I would be there to pick my car up and bring it back when I got new tires which turned out to be the next day. I was told that I did not need an appointment and that it should only take about 45 minutes to have it checked over and the stickers put on. I took it back at 10 and asked if they had a stool or a chair that I could sit on and wait outside because I have Multiple Sclerosis and would not be able to stand the whole time. I was told that they could not help me because of Covid-19 and what the governor said. I told them that it was against the law not to accommodate the best they could when someone has a handicap. The guy said sorry and walked me outside. He came back a few minutes later and said there were steps on the other side of the bldg that I could sit on. So I went over there to call my husband who was going to call the owner. in the meantime a gentlemen who happened to be outside heard my conversation with my husband and went into the store and came out with a wonder chair for me to sit on. He told me that he was the manger of the sales floor I think he said his name was Bub? That man was truly special. He really turned a bad situation for me into an amazing experience. More

Emission Issue The dealer initally was not able to figure out the problem. However they stuck with it and were able to figure the problem out. Once the issue was dis The dealer initally was not able to figure out the problem. However they stuck with it and were able to figure the problem out. Once the issue was discovered they were able to fix the problem quickly. The waiting room was not opened so I had to wait outside (Cold day) for about 3 hours. More

Have been using them for years. Never been disappointed. Always courteous and knowledgeable. Always make time for me. Very convenient. Have always been able to use their courtesy ride option Always courteous and knowledgeable. Always make time for me. Very convenient. Have always been able to use their courtesy ride option More

Waiting Room Did not have a waiting room--had to walk the parking lot for an hour--thought that was a bit unusual. Should have a waiting room. Did not have a waiting room--had to walk the parking lot for an hour--thought that was a bit unusual. Should have a waiting room. More

Great service! Very helpful & knowledgeable! Started service on time of the appointment. Entire team was working hard to keep every safe during the COVID19 pandemic. service on time of the appointment. Entire team was working hard to keep every safe during the COVID19 pandemic. More

Needed a battery check Drop off of car was easy and pick up was at my convenience, so everything was good and no charge for the check. Pick up was great, as invoice was in Drop off of car was easy and pick up was at my convenience, so everything was good and no charge for the check. Pick up was great, as invoice was in car which explained work performed and results of service, More

The communication and attention to detail. This is what accounted for the low score. KIA is good attention to detail is a skill that is expectet accounted for the low score. KIA is good attention to detail is a skill that is expectet More

Great experience I dealt with Jim Watts to get my car inspected and the transmission checked out. We did everything through email, I dropped it off and picked up the I dealt with Jim Watts to get my car inspected and the transmission checked out. We did everything through email, I dropped it off and picked up the next day... Easy as Pie! Thanks Jim! More

Eddie was an amazing sale person to work with. He is honest, informative and a good communicator. He listen to what I was looking for in a car and he delivered on all . honest, informative and a good communicator. He listen to what I was looking for in a car and he delivered on all . More

Service as its meant to be Neat, Clean, Efficient, Polite.. I wish everything ran as smoothly as this does. You know you won't have to worry about coming back for a mistake. Neat, Clean, Efficient, Polite.. I wish everything ran as smoothly as this does. You know you won't have to worry about coming back for a mistake. More