South Hills Kia

Was a great experience. I am not associated with the dealership or any person working there. Had a great experience. Work was completed in timely manner. Eddie was very good I am not associated with the dealership or any person working there. Had a great experience. Work was completed in timely manner. Eddie was very good at explaining what was needed. More

Overcharged and lack of Communicarion My car was there well over a month while the engine rebuilt under warranty. Just getting there was a struggle as no one was giving me an update on the My car was there well over a month while the engine rebuilt under warranty. Just getting there was a struggle as no one was giving me an update on the work. Then my inspection expired while there and was told needed new mufflers to pass at $1000. When I picked up car muffler work was almost $1700. Service contact claims he told me as he has written down. Waiting for service manager to call. More

As low pressure as buying a loaf of bread!! I went into this as a stereotypical car purchaser: guard up, ready to argue and waiting for the sales tactics to come my way. ALL of that went out the I went into this as a stereotypical car purchaser: guard up, ready to argue and waiting for the sales tactics to come my way. ALL of that went out the window 3 minutes after meeting Leigh-Anne Defilice. We told her what we wanted, we gave our budget (with some wiggle room of course) and Leigh-Anne delivered!! I felt like I was doing business with someone that I've known for 10 years! We were torn between two vehicles, so we didn't buy on our first trip. Leigh-Anne stayed in contact with me over the next 24 hours ironing out some details that eventually brought us back to South Hills Kia to purchase a Sorento. Alex was very thorough with the warranty options, patient with all of the paperwork and answering my questions, and made certain that I left there a happy customer. My wife and I love the Sorento beyond words, but we also made friends during the process. Because of the NO pressure, the expertise, the professionalism and the personal care we were shown, we WILL be back to South Hills Kia! More

Fix my car Car not fixed first time there 399.50. Returned to shop. Was suppose to be done friday, i am still waiting for a call to pick her up. Very dissatisfi Car not fixed first time there 399.50. Returned to shop. Was suppose to be done friday, i am still waiting for a call to pick her up. Very dissatisfied. I leave messages and do not get calls back. I love my car, but your service department leaves alot to be done. More

Great Everyone was so nice and treated us with respect. Never pushy and even negotiations were the most pleasant I’ve ever experienced. We had a great exper Everyone was so nice and treated us with respect. Never pushy and even negotiations were the most pleasant I’ve ever experienced. We had a great experience! More

Quick and fabulous The service center did an amazing job cleaning up the used car we were to purchase. It came out looking spotless and smelling like a new car. Great ex The service center did an amazing job cleaning up the used car we were to purchase. It came out looking spotless and smelling like a new car. Great experience. More

Fair and convenient service South Hills Kia usually does fast good work and does not rake me over the coals like some service places. They are convenient with shuttle service too South Hills Kia usually does fast good work and does not rake me over the coals like some service places. They are convenient with shuttle service too. More

Flexible schedule The scheduler said drop it off and leave it any day and they will get to it. I did just that and the next afternoon I was given an update on the servi The scheduler said drop it off and leave it any day and they will get to it. I did just that and the next afternoon I was given an update on the service. Since It needed tires the car had to stay another day. I expected the extra day but liked being updated on the progress (I.e., text message first thing in the morning with phone calls for updates). More

Terrible Customer Service on a Consistent Basis Couldn't schedule service for two weeks out on a replacement tire sensor - wouldn't let me speak to a service adviser or manager. Parts would be ther Couldn't schedule service for two weeks out on a replacement tire sensor - wouldn't let me speak to a service adviser or manager. Parts would be there in one day, but couldn't be installed for two weeks due to schedule. Called Cochran and scheduled for next week. Easy peasy. This was after they didn't terminate my last lease on time and caused a delinquent payment on my credit history. Avoid at all costs. More

A little confusing but overall good Their tech seemed a little weird. They said they’d call for pickup but then I got a text from a service rep asking if I needed anything and if I did t Their tech seemed a little weird. They said they’d call for pickup but then I got a text from a service rep asking if I needed anything and if I did to let her know. I asked what the estimated completion time was and they said 15 minutes left. 15 minutes went by and it was ready so I went to pick up. I headed home with my car and about two hours later, I received a call saying my car was done. It had been done for two hours and I was home with it parked in my garage. Just seemed a little chaotic. More