South Hills Kia

Very attentive to my needs and questions. They took care of the vehicle within the time period expected. They took care of the vehicle within the time period expected. More

Routine oil change was quick. Staff was friendly and courteous. Waiting room was comfortable and clean. Staff was friendly and courteous. Waiting room was comfortable and clean. More

Dave, my salesperson was prompt, knowledgeable, fair with price, and respectful of my time and needs. I have purchased several vehicles from South Hills Kia and returned for another because of the amazing se price, and respectful of my time and needs. I have purchased several vehicles from South Hills Kia and returned for another because of the amazing service and warranty on their vehicles. Dave kept me informed every step of the way, even when some service needed completed prior to picking up my new vehicle. I highly recommend Dave and the entire staff at South Hills Kia for your next vehicle! More

Initially had my 2012 Kia Soul there on October 13 to have a noise checked out. Appt was for 9am, and had to wait for the car, but was almost 2 hours before got any response. Said would have to order p have a noise checked out. Appt was for 9am, and had to wait for the car, but was almost 2 hours before got any response. Said would have to order parts as they were in Ohio and would have in a few days, but would then be another 3 weeks or so to get appt. Tried calling October 26 and 27 for an update and had to leave messages, and my calls were not returned. Called again November 2 and left another message and this time my call was finally returned. Indicated parts would be in by the 4th and they would contact me to schedule appt. Had to call them again on November 16 as I did not hear from them. Was finally able to get the work done on November 18. Everything went fine that day, and the service rep was very nice, but everything before was terrible customer service. Indicated that I would recommend the service center, but only if things improve overall in future. More

Routine oil change and tire rotation was treated with attention to detail & urgency. Staff was extremely congenial, and facility was comfortable & clean. attention to detail & urgency. Staff was extremely congenial, and facility was comfortable & clean. More

TLDR this dealership, according to Eddie, does not keep records of deposits and returning them is a matter of when they feel like it so that they can get revenge. The person I dealt with (Eddie) was th records of deposits and returning them is a matter of when they feel like it so that they can get revenge. The person I dealt with (Eddie) was the rudest salesperson I have ever spoken to.. I asked about a car listed online. He said it was due October 22nd. I put down $1000 deposit without receiving any form of receipt and being told it was refundable with no issues. Around the end of October I called to see if there was any information about the vehicle’s status and Eddie snapped and said they’d call me when it gets here and they have no control of when the factory releases them like I was some sort of idiot. It’s been a month since the 22nd and they still have the car listed on their site. I called and found a dealership willing to sell at MSRP unlike this dealership that wanted $1000. I was fine paying that if I would’ve actually gotten the vehicle. Today, I requested to get my deposit back and at first he said that they don’t keep records of “those things” and would need my credit card information again so he could go “look it up”. He said, “you will get your money back OR you know what?! You held the car for a month so we are going to hold YOUR money until the car is sold because that car gets a ton of buyers.” Well, if it’s so easy to sell, why is it so difficult to give the deposit? I asked if they would refund me when a new deposit is placed to which he responded with, “THIS IS WHY WE DONT SELL TO OUT OF STATE BUYERS”. Then repeated himself three times that I would get my money when the car is sold. More

Difficult to get an appointment and had to return after my appointment to get something fixed my appointment to get something fixed More

Brought my car in for an oil change and tire rotation, I had received prior to this a $20 discount coupon in the mail which I forgot I had, I really wished they would of offered me that discount I'm sure had received prior to this a $20 discount coupon in the mail which I forgot I had, I really wished they would of offered me that discount I'm sure they could track these coupons in your file since I always return for service on my KIA More

Very pleasant service experience . I would recommend it to anyone looking to purchase a vehicle. I would recommend it to anyone looking to purchase a vehicle. More

The south hills KIA dealership was a pleasure to work with. They were very welcoming and professional. Shaun was very knowledgeable and extremely helpful in helping us find our new KIA with. They were very welcoming and professional. Shaun was very knowledgeable and extremely helpful in helping us find our new KIA More