South Dade Kia

REVIEW Although everything went accordingly, I gave a "Good" rating because it was not "Bad". Sales rep was a little too friendly and a tad "pushy" about ma Although everything went accordingly, I gave a "Good" rating because it was not "Bad". Sales rep was a little too friendly and a tad "pushy" about making sure I rated her and dealership. Emphasized giving all highest rank for the review to be effective and for it to benefit her and I did not feel that some areas should be marked with the "highest mark". I had chosen not to review at all, but dealership and sales rep kept insisting - so here I am. Please note the GREAT rating on Friendliness was exaggerated. Only one Gentleman acted natural. More

review of llilian smith Lillian is a very nice person and is knowledgeable of the line of vehicles she sells. She made us, both me and my wife fell at home. Lillian is a very nice person and is knowledgeable of the line of vehicles she sells. She made us, both me and my wife fell at home. More

Excellent Experiance Our sales person Lillian was very nice and very helpful. She took her time helping me and did not try to rush me through any of the decisions. She c Our sales person Lillian was very nice and very helpful. She took her time helping me and did not try to rush me through any of the decisions. She called me several days after I drove off the lot to ensure that every thing was good. A++ service. More

Get the car you want for the price you want, simple as that! We purchased a Kia Optima at Kendall Kia for the price we wanted! Our car buying experience was a pleasure with Lillian Smith. She really listened to We purchased a Kia Optima at Kendall Kia for the price we wanted! Our car buying experience was a pleasure with Lillian Smith. She really listened to our needs and went out of the way to exceed our expectations. Mrs.Smith is detail oriented and even gave us a wonderful gift when she heard it was my husband's birthday and our anniversary that weekend we went in to see her. Her communication with us through the whole process was very clear and understanding. We are happy to say we have made a great friend that is there for us when we have questions. Lillian Smith is highly recommended! More

Great! It's been a long time since i've received this kind of experience at a dealer. Amanda's professionalism is one to be commended and we'll by all of ou It's been a long time since i've received this kind of experience at a dealer. Amanda's professionalism is one to be commended and we'll by all of our vehicles from her. More

My experience at Kendall Kia was excellent, the employees were very friendly and professionals, especially Lilian Smith, who helped me at all times looking for me the best deal w was excellent, the employees were very friendly and professionals, especially Lilian Smith, who helped me at all times looking for me the best deal without compromising my budget, thank you Lilian!, I am now driving a nice car and pay the right affordable price. More

5 Stars Lillian sold me a 2014 SOUL. She was very pleasant and easy to talk to. Lillian answered all my questions and made sure I got the best price. She and Lillian sold me a 2014 SOUL. She was very pleasant and easy to talk to. Lillian answered all my questions and made sure I got the best price. She and Leon teamed up to teach me how to use all the special features in the car before I drove off. In my dealings with the Service Dept, I found them to be polite, diligent, and thorough. I ordered leather seats and had them installed quickly.Great service all around. More

GREAT DEALERSHIP! I'm a college student, and I took a chance with KIA after I ran into some car troubles a few weeks ago. I recently purchased the 2014 Kia Soul from th I'm a college student, and I took a chance with KIA after I ran into some car troubles a few weeks ago. I recently purchased the 2014 Kia Soul from this dealership, and I am ecstatic! My sales rep Lillian was very helpful, and took her time to ensure I was being helped, and making the right decisions. She was patient, knowledgeable, and more than welcome to assist. All of the employees were polite which made the experience even better since it was my first time purchasing a car. It was a pretty smooth process altogether, and I definitely recommend anyone to visit this dealership! More

Horrible communication and cannot handle criticism Just had the worst, most unbelievable sales experience. I came to these guys with the easiest sales scenario ever. I had been watching these cars for Just had the worst, most unbelievable sales experience. I came to these guys with the easiest sales scenario ever. I had been watching these cars for a while and knew what i wanted. I told them online what car I was interested in. There was no negotiation, there was no walking the lot, no sales pitch, no test drive and no finance hassle as I was paying CASH! We came to an agreement and they were to send me the paperwork for signing since I live out of town. I asked for the paperwork to be delivered Wednesday morning to accommodate my work schedule. It did not come in until late Wednesday evening and then it had incorrect name spelling on the title and contract of sale. I was told the paperwork would be resent, so I scheduled around this with my work schedule. When the paperwork did not arrive two days later I called and was told that there would be no new paperwork and that I just had to strikethrough and hand write in the corrections. By this time I had rearranged my work schedule twice and it caused my wife to drive 45 minutes each way so we could do a notary signing of the documents. I was also told on two occasions that Nelson Meija would call me or send me documents which he never followed up on. I voiced my concerns and asked them to help me out by assisting in getting the car to the town I live in. I was informed via text message of all things to either accept the original deal or walk away. I asked for a call from upper management - nothing came. I called Frank the sales manager, and all anyone wanted to do was throw their co- workers under the bus for not handling this properly, but they never put any effort into making it right by me. Thirty minutes after my wife and I notarized the documents I received a call from Frank the sales manager on a blocked line talking in low tones telling me that they were pulling out of the deal and we're unwilling to sell me the vehicle that I had chosen - end of conversation - no explanation, no apology - and I hadn't even yelled or cursed at them. The worst skills in dealing with people that I have seen. More

Because my wife and I have a Kia Sorento and a Kia Sedona. We bought them at this dealer and so far we are extremely happy with the treatment. All my life, prior to buying my Sedona, I was a Ford Do Sedona. We bought them at this dealer and so far we are extremely happy with the treatment. All my life, prior to buying my Sedona, I was a Ford Dodge man... but now I am a Kia customer and very satisfy with it. Gonzalo Pedroso is always there for us and if we dont call him, he will call us to make sure that everything is in order. Again thank you all for your great customer service. More