South Dade Kia

After 4 years the key fob (door locking mechanism) stopped working. We were told that it was not under warranty and reprogramming it would cost about $95. So much for 10 year/100k mi waranty. I'll stopped working. We were told that it was not under warranty and reprogramming it would cost about $95. So much for 10 year/100k mi waranty. I'll buy American next time. More

I was referred to KENDALL KIA and asked to speak to Joe Debesa by my attorney. Unfortunately, I recently had to file bankruptcy due to financial reasons. I needed to purchase a vehicle urgently. Joe worked Debesa by my attorney. Unfortunately, I recently had to file bankruptcy due to financial reasons. I needed to purchase a vehicle urgently. Joe worked with me and met my family's needs. Domingo and Alain Rodriguez, sales managers went above and beyond to help me as well. Thanks to these folks, I am driving my new KIA Sorento and enjoying my car. Good work guys! Keep it up and thank you for being there for my family.... More

DO NOT BUY FROM THESE FRAUDS!!! I Set out to purchase DO NOT BUY FROM THESE FRAUDS!!! I Set out to purchase a Kia Soul!, Kendall Kia (Southern Automotive Group Inc)was the first dealership I visited. DO NOT BUY FROM THESE FRAUDS!!! I Set out to purchase a Kia Soul!, Kendall Kia (Southern Automotive Group Inc)was the first dealership I visited. They greeted me and were very nice throughout the negotiations and after 5 hours they finally agreed to a price. They also claimed to be home of the $5000, low-price guarantee. This was a great sales pitch (Selling point for me) since they would only offer me the price for that day. The sales persons explaind it as "If you find a lower price within 5 days of your purchase, we give you back $5000". Here's the kicker, NO ONE could give me any paperwork on this guarantee; they said "there is no fine print, that's just our guarantee." When I visited the finance manager, the price was about $3000 over what they previously agreed to; they then lowered my intrest rate by .75% to try to compensate. I agreed anyway since I could count on the guarantee. At the time of sale, there was a small scratch on the door which Kendall Kia said they would fix at no charge, but I would have to come back in 2 days. When I got home I found that they failed to include the window addendum that showed $1695 added to the MSRP for a polyshield paint treatment (the dealer stated that this is applied to each vehicle before they are placed on the lot). When I went in to get the scratch fixed, they kept me there for 3 hours only to find that the paint guy was unable to fix the scratch! During my wait, I talked to Domingo regarding the missing paperwork, the conversation went like this: ME: Hey Domingo, I think you guys forgot to include the addendum for the polyshield. MANAGER: You didn't pay for the PolyShield ME: I thought it was applied to EVERY vehicle? MANAGER: It's on your car, but you didn't pay for it. I don't know what proof you want; Do you want me to show you the bottle? ME: No, I want the paperwork that was in the window when I purchased the vehicle. MANAGER: OK, I will mail it to you. Then on the third day, I figured I would check on their low-price guarantee. For $5000...who wouldn't? As it turns out I was able to find a lower price! I called the Salesman and told him I found a lower price and wanted to claim the guarantee. He asked "Do you have it on a Buyers Order...in writing?" I said yes, and he told me that I "would have to talk to a manager and they are all busy right now...you will have to call back." The next day I send out emails to the management and they eventually reply with a recently typed email that says the guarantee is VOID after Purchase. Not too long after I express that they have failed to give paperwork, fix a scratch and now adding fraud to the table; I get a call from Joe Debesa stating that I need to give another proof of residence. In observation of the trends they were setting, I agreed that I would give them what they were requesting as soon as they fix the scratch and provide paperwork on the vehicle. Numerous conversations with this clown, Joe Debesa, revealed his lack of prfessionalism and immaturity. After going days with no response from Kendall Kia, I bring the vehicle to the dealership a total of 3 additional times with no resolution to the problem. I even told them to keep the car until they could fix it, but they refused (for insurance reasons)[yeah right, since when can a car dealer not keep a car overnight for repairs?]. Joe Debesa calls me out of the blue a few days later and says that if I do not provide the proof of residence right now, then I need to return the car. I said that without them repairing the scratch and providing proper paperwork with my new vehicle, then he could take the car back. He specifically stated that he is going to exercise his right of recission, and yet they charged me as though I was the one initiating the return. I'm a pretty calm person, but this Joe Debesa is an extremely rude, and quite ignorant individual. I would imagine that his ego inflated shortly after they put the manager tag on his desk. In fact, after my purchase was completed, no one bothers to return emails, or phone calls. Their customer Service is garbage! As for the company itself, don't expect ANYTHING after your sale; service stops when you drive off the lot, and isn't great when you're on the lot. As for me, I gladly returned the vehicle to themas they requested, and lost about $575 total. I will be purchasing the SAME VEHICLE from a different dealer for approx $2000 LESS. I would have kept the car, but integrity means a lot these days and Kendall Kia (Southern Automotive Group Inc.) has NONE! I'm happy to suffer a small loss rather than knowing I supported a fraudulent, rude, BS business. Please, save yourself some time and shop elsewhere. More

The Good: Tay was very helpful, friendly, courteous and The Good: Tay was very helpful, friendly, courteous and willing to go the extra mile. Chris was helpful but some what reluctant. Found and purchase The Good: Tay was very helpful, friendly, courteous and willing to go the extra mile. Chris was helpful but some what reluctant. Found and purchased a car that fit my son's requirements. The Bad: This car had just over 80,000 miles on it and knowing that routine maintenance requires that the timing belt be replaced at 60,000 miles, I asked the Service Manager Octavio if he would check the Kia service records for me to see if the timing belt had ever been replaced at a Kia dealer. He said he couldn't enter the VIN to access any Kia service records from any other Kia dealer because they are not interlinked. This is just not true. All the dealers are linked for service and warranty purposes. I certainly wouldn't expect Kia to have records of any service or repairs made at facilities other than their own, but how could a Kia dealer other than the original selling dealer perform any out of town warranty repairs without having access to records of the in service date, previous dealer service, warranty repairs and mileage logged at the time of such services performed? Please!!! No after sales OEM service will be performed at this location for me in the future. The Ugly: This vehicle was not being financed so I decided to put a 500 dollar deposit down and come back the following Saturday with a cashiers check for the balance in full and pick up the car and 2 extra keys. A simple transaction I thought, until it came time to sign some paperwork. Some management folks (I don't recall their names) come with the paperwork and say sign here, here, here and initial this etc. I'm reading and signing this document and one of the lines for me to sign states "Customer has read and understands paragraph H." Well I hadn't read and therefore could not have possibly understood paragraph H. So I turned the form over and began to read paragraph H which was dealing with arbitration and dispute resolution. One of the management guys says "It's a standard form, more to protect you than us." and "just sign it where you see the Xs." At this point I said "Well...this may be a standard form for you, but I don't do this everyday and I think that I should be allowed to read any or all of this before I sign anything if I so choose." With that said, they let me continue to go over the document. Then all of a sudden the boss storms over from across the floor and states with a raised voice that he doesn't like my attitude. Shocked, I look him in the eye and say "You don't like MY attitude?" He says "That's right!" Then I said to him "So what's this?... Your document states that by signing here that I am saying that I have read and understand paragraph H. Do you not think that I should be allowed to read and understand paragraph H as stated?" I was ready to walk away. With that said he leaves and stands outside of the front door until my son and I leave. Conclusion: If I hadn't already given them the deposit, I probably would have left right then and there and never come back. However, I bit my tongue and completed the deal because I didn't think that it would be fair to my son who needed the car, or even to Tay, the salesman that had put in so much effort and was so helpful all along. I asked one of the employees for the boss's name and they said his name is Domingo. I find it hard to believe that someone so rude would be in charge of any sales team. But what do I know? I remember the days when the customer was always right. I remember when you pulled in to get gas that they filled it up for you, checked your oil, cleaned your windshield AND gave you a receipt, all for the price of the gas. I will also remember that this dealership will never again be considered if anyone in my family decides to buy another new or used Kia. We shall go elsewhere. Oh...and we're still waiting on the 2 extra keys that were part of the agreement. It seems that every time we call, we sit on terminal hold or they tell us that they will call back and never do. Funny, the recorded message that you hear over and over while sitting on hold boasts of their efforts for customer satisfaction! More

I think if nothing is stated, nothing will be done to correct the issue. With that said, please consider this review my personal experience at Kia. The good : I came to this location knowing my cre correct the issue. With that said, please consider this review my personal experience at Kia. The good : I came to this location knowing my credit score and with cash in my pocket ready to buy. Spoke with a representative beforehand who told me they did indeed have the car I was looking for in stock, and to come by to take a look. Upon arrival, we sat down, spoke a bit about the vehicle (they had 1 in stock) and he showed me the model and some of its features. Unfortunately this is when it takes a turn for the worse... The bad : Either made it seem like he was not knowledgeable about the vehicle he was selling me, or I (who do NOT sell cars for a living) happened to know more in my half hour of research of the vehicle than he did. Even with a printout of what I was looking for, I was told the combination of options available from the web printout I had was not available for the model I was looking for. Regardless, I offered my credit score and requested they not run my personal info (after repeated requests for my Social) just for an estimated payment...which only prompted them to quote me out of the ballpark. Oh, and because they felt I had a 'comparable' current vehicle to the one they were trying to sell me, they said theyd 'discount' the payments to another (ridiculous) amount. to this day I am baffled at how they came up with that. Sadly, I left here completely discouraged and never considered the vehicle again. The price as well as the willingness to work with clients placed them on the "Do Not Call" list for my consideration of a future vehicle. If I ever end up considering a Kia again, I will most certainly not visit this location. Want a quality Korean car with the service to match? Check Hyundai. 3 different dealers : 3 great experiences! After less than a week from my Kia visit, I ended up leasing a 2011 Sonata that had everything I looked for in the comparable Optima (and MORE) for an amazing price. Regardless if the price would have been a bit more, I would have opted for it due to the great service they gave myself and my girlfriend from the moment we walked in to the moment we drove out in our new car. Sorry Kia, you missed out on a client who was ready to deal on your best model Optima! More

I had my 2006 Kia Optima service there for the 30000 mile service. When another KIA dealership serviced my car for scheduled service they call me over to look at the transmission oil and told me it needed to service. When another KIA dealership serviced my car for scheduled service they call me over to look at the transmission oil and told me it needed to be serviced because the fluid was very black. I told how could that be I just had a 30000 mile service done where they are suppose to change the filter and fluid. The service department call Kendall Kia service department and asked did they change the fluid in the transmission and they said they did but did not drain the torque coverter which holds 5 of the 15 quarts of fluid this model holds. This means Kendall Kia added 66 percent new fluid to 33 percent dirty fluid. What kind of service is that. Would you add 66 percent clean water to 33 percent dirty water and drink it. No I do not think so. This dealership does the bare minimum and overcharges for their shady work. I would never recommend this dealership. More