South Dade Kia

Difficult to reach I visited the service center to get an estimate. I later sent an email to Josh with a question. I waited 48 hours for a response and after not gett I visited the service center to get an estimate. I later sent an email to Josh with a question. I waited 48 hours for a response and after not getting one, I called him. It took more than 3 tries to get a hold of him. A lot of wait time listening to waiting music. Then I got an appointment to do the work (rack and hitch) on our brand new Telluride. I was there at 9 as per my appointment and I was told that the car was going to be be ready at 1. At 1pm I started to call the service department to see if the car was ready. Once again I was tortured by music, long wait and many calls, Frustrated I decided to take a lift to the dealer, I got there at 2pm and the car was not ready. I had to wait another 30 mInutes. So In summary my first experience was not a good one and I am not sure I will be back. More

I always look forward to coming in to have my car serviced. I always look forward to coming to this dealership to have my car serviced knowing that from past visits I will receive prompt and efficient service I always look forward to coming to this dealership to have my car serviced knowing that from past visits I will receive prompt and efficient service to my car. My service writer is always courteous and gives me that confidence and assurance to continue to enjoy the pleasure of driving my Kia Sorento. More

excelente He is a very polite, attentive and responsible person. It makes you feel at home. It is clear with the knowledge of what it is to provide a service. He is a very polite, attentive and responsible person. It makes you feel at home. It is clear with the knowledge of what it is to provide a service. More

Another good service experience Great service team. I always feel welcome and they are able to explain things thoroughly. The team’s level of customer service keeps me coming back. Great service team. I always feel welcome and they are able to explain things thoroughly. The team’s level of customer service keeps me coming back. More

Friendly, efficient, comfortable. The check-in area has been revamped...no longer have the small "huts". The waiting area is more customer friendly. Good coffee, water, comfortable s The check-in area has been revamped...no longer have the small "huts". The waiting area is more customer friendly. Good coffee, water, comfortable seats. Everyone seems very willing to help! More

My experience I had to wait over 3 hours for them to tell me that they don’t even have the part I need and that I need to come back in 2-3 days. When I made an appo I had to wait over 3 hours for them to tell me that they don’t even have the part I need and that I need to come back in 2-3 days. When I made an appointment they said I can come after work without a problem I even told them the time that I will be able to make it. Then I get a call from them saying that they will be closed at that time, so I had to go on the weekend and wait an entire week for the service to be done. As far as the service once the part came in they installed it fairly quickly which was good but I wasn’t expecting to pay so much for a new headlight. More

Satisfied She was very helpful and great customer service. I didn’t have to wait long which I appreciated. I will definitely be coming back to this dealership f She was very helpful and great customer service. I didn’t have to wait long which I appreciated. I will definitely be coming back to this dealership for future necessities. More

Thoroughly investigated my issue and found/fixed my car. I must let you know that everyone I had encountered at the Kia Service Center (my first time there) was professional, thorough, and kind. Whether it I must let you know that everyone I had encountered at the Kia Service Center (my first time there) was professional, thorough, and kind. Whether it was Abdiel or Josh at the desk, Alberto managing my service or Juan (Mechanic) who took the time to look at me car and talk to me in great depths to solve my car issue, these gentlemen were amazing! Thank you guys so much for your outstanding service! More

Very attentive to my needs The technician explained and try to help in every way. He explained all the possible cost before he took my vehicle for the service. It was a personal The technician explained and try to help in every way. He explained all the possible cost before he took my vehicle for the service. It was a personal touch More

Karina was awsome,great experience. Had a great experience Karina was awsome she delt with all om my concerns in a timely manner. Becouse of people like her that your dealership is grea Had a great experience Karina was awsome she delt with all om my concerns in a timely manner. Becouse of people like her that your dealership is great. Thank you. More