South Dade Kia

Service was great, they need more finance personnel, waited a long time for finance to see me waited a long time for finance to see me More

Freddy Lopez is an exceptional Service Excellence agent. I had been in communication with Freddy for weeks, and the deal finally came thru. He is a total professional, compassionate with my mother and famil I had been in communication with Freddy for weeks, and the deal finally came thru. He is a total professional, compassionate with my mother and family; very attentive to our needs during the long wait inside the dealership. The wait was not a problem, the dealership seemed very busy, which is a good thing for KIA. More

George Okoth was an outstanding salesman. He was honest and communicated with me clearly during the long wait for my Telluride. The price was fair and I couldn't be happier with my car. I He was honest and communicated with me clearly during the long wait for my Telluride. The price was fair and I couldn't be happier with my car. I am disappointed with the financing department, however. The day before I picked up my car, the dealership sent me an email with a link to the full invoice for my car. I clicked on it and reviewed the financing options. It clearly showed that I could finance the car at 5.39% for 72 months, which was the option I chose and submitted an application for pre-approval. However, when I met with Marcos in the finance department, he told me the rate was 6.49%. I immediately objected that this was not the rate Kia had sent me through the dealership. He said, "Let me see what I can do" and excused himself. He returned a few minutes later and said the best he could do was 5.49%. I insisted that I be given the rate that Kia had represented to me the day before, which was 5.39%. He then got his manager, who came in an explained that this was the best they could do. I reminded them that, as a practicing attorney for 30+ years, I know that Kia is bound by what it represents as available offers. He wouldn't budge, and said he had no control over the rate the banks offer. He also reminded me of what a great price I had been given on my car. In the end, I was forced to accept the higher rate. It only amounted to $2 more payment per month, but it's more a matter of principle. The manager gave me a Kia umbrella as an apology and offered some free service, but I live in Palm Beach County so that wasn't an option. I asked that he review this with management because there was some sort of breakdown, and as a customer it felt like I finally got to the finance stage and someone changed the deal on me (especially with initially telling me the rate was 6.49%). All of that said, I would definitely refer others to South Dade Kia and recommend they work with George. I would, however, caution anyone I referred to be certain what the finance rate is before arriving. More

Henry Blanco was great and very helpful , car was ready when they said and transportation was provided so I would not be inconvenienced, I appreciate that when they said and transportation was provided so I would not be inconvenienced, I appreciate that More

I had a great experience at this dealership. Everyone was extremely friendly and helpful. Rishaud helped me find the perfect car for me and took the time to show me every single feature after pu Everyone was extremely friendly and helpful. Rishaud helped me find the perfect car for me and took the time to show me every single feature after purchasing it. I would definitely recommend this dealership to others. More

My sales person was Fidel and the manager at the time is angel. They both did a great job and helped the getbeh car i wanted . angel. They both did a great job and helped the getbeh car i wanted . More

Buen trato y muy buena disposición. Me ayudaron en todo momento con lo que yo necesitaba. Me ayudaron en todo momento con lo que yo necesitaba. More

friendly and courteous, they kept updating on the car. It took longer than expected so we got a discount It took longer than expected so we got a discount More

Amazing dealership! Oswaldo and Alain were great! Thank you for making our experience amazing for the fourth time! Oswaldo and Alain were great! Thank you for making our experience amazing for the fourth time! More

It was a good experience, the service was good, the really know what they doing.they helped me to take a good decision and I was happy really know what they doing.they helped me to take a good decision and I was happy More