
South County Lexus
Mission Viejo, CA
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I really enjoyed my whole buying process. All employees were friendly and professional. They made the experience enjoyable. This was my first time buying a car and they were able to help me through the who were friendly and professional. They made the experience enjoyable. This was my first time buying a car and they were able to help me through the whole process. I felt very welcome and happy. The establishment was beautiful and clean as well. 10/10 would recommend! More
Matthew was easy to work with, and was able to answer all of my questions and concerns. After the decision was made to purchase the car, all the paperwork went very smooth and I was able to drive away in a of my questions and concerns. After the decision was made to purchase the car, all the paperwork went very smooth and I was able to drive away in a very short amount of time. I will be more than happy to recommend others to go see Matthew at South County Lexus. More
JR was so friendly and helpful when exchanged our 2018 Lexus nx for a 2021 nx. He. Lead us thru the entire process and made it easy as possible. He offered to come to our home to program our garage and co Lexus nx for a 2021 nx. He. Lead us thru the entire process and made it easy as possible. He offered to come to our home to program our garage and connect our phones. Would love to work with him on any future purchase. Linda and Phil Pekarek More
Lexus South Bay has given me the best experience out of any dealership in SoCal. I worked with JR and he worked with me and helped me find the car that was right for me. Getting a new car can always be a h any dealership in SoCal. I worked with JR and he worked with me and helped me find the car that was right for me. Getting a new car can always be a headache, but the time passed very quickly with JRs stories and Lexus’ hospitality. I highly recommend! More
Robert De Leon provided a hassle free, and efficient car buying experience. Most of the details of the deal where fleshed out online and over the phone, so I was in and on the road with no stress! buying experience. Most of the details of the deal where fleshed out online and over the phone, so I was in and on the road with no stress! More
My 2014 Lexus was due for a trade in. This was my first venture onto a Lexus dealership in five years and I figured I would visit a few before making a trade. It was not so since to my fortune sales associ venture onto a Lexus dealership in five years and I figured I would visit a few before making a trade. It was not so since to my fortune sales associate, JR, greeted me on the lot. He very quickly understood what I was looking for and PERFECTLY matched my criteria to a well priced gem UX250h. After a test drive and "sleeping on it" I realized that I had to jump on this vehicle; it had everything and beyond what I was looking for. Nevertheless, I was extremely nervous about negotiating my trade in. This is where JR demonstrated his human trait and people skill. He was straight forward, honest, and reassuring; I believe that he satisfactorily advocated for me to the extent that he could. JR is the best car sales person I have encounter in my life time - he is extremely smart, knowledgeable, high tech, precise and thorough. His best asset though is his personality. You will not detect any sales pressure from him. He prioritizes customer satisfaction above all. JR came to my home to set up the garage door opener car activation, he connected my I phone to the apple play system and very patiently reviewed the high tech gadgets. He also genuinely invited me to call on him for future tech review. I will buy my next car from JR and from this dealership. More
My journey to purchasing a new Lexus began using the "build your Lexus" app. Within 15 minutes I had a notification email regarding locations that I could find the car I was looking for. A few minutes "build your Lexus" app. Within 15 minutes I had a notification email regarding locations that I could find the car I was looking for. A few minutes later, I got a call from Matthew Molus of South County Lexus. He provided via e-mail the Spec sheet on the desired car that was located at a different dealership but advised that he could get the car to South County. I had more homework to do and advised that I would get back to him. Over the next day, we exchanged emails as I had a few questions. Matthew answered each promptly and without any pressure to move forward on a purchase. After a few days Matthew advised that a vehicle had just come in very close to the spec we had. We decided to go test drive the car. Great experience and we left advising we would think it over. We loved the car and negotiated a price over the phone later that night. So easy to work with Matthew - will return when we have future car need. More
This is my 2nd purchase through SC Lexus and I’ll never go anywhere else! J.R. was super helpful and nice 👍🏽 highly recommend this dealer and just Lexus in general! go anywhere else! J.R. was super helpful and nice 👍🏽 highly recommend this dealer and just Lexus in general! More
I purchased a vehicle a week ago and understand dealerships make mistakes on payouts and sometimes it’s over or short but when I asked Mr. Hanson what was the reason for the 7 day delay of importan dealerships make mistakes on payouts and sometimes it’s over or short but when I asked Mr. Hanson what was the reason for the 7 day delay of important information that finance knew about for a week. His response was; “I don’t know”. You are the finance director and you do not know is your response!?!? Then trying to blame another finance employee when that other employee are not there to even defend themselves. I had written an email regarding the answering service giving incorrect dealership hours and was not even acknowledged with the email until I sent a second email regarding this issue. I’m unimpressed overall with lack of answers and deflection. If there is a problem jump out in front of it right away and take care of it not let it sit on someone’s lap for more time to go by. More
My experience at South County Lexus in Mission Viejo was excellent. I highly recommend my salesperson, J.R.. He is professional, straightforward, thorough and I feel I got a very good deal. After my sale excellent. I highly recommend my salesperson, J.R.. He is professional, straightforward, thorough and I feel I got a very good deal. After my sale, J.R. continues to follow up with me & answer questions. I LOVE my new car and am grateful for a good experience. More