South County Lexus
Mission Viejo, CA
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My 2014 Lexus was due for a trade in. This was my first venture onto a Lexus dealership in five years and I figured I would visit a few before making a trade. It was not so since to my fortune sales associ venture onto a Lexus dealership in five years and I figured I would visit a few before making a trade. It was not so since to my fortune sales associate, JR, greeted me on the lot. He very quickly understood what I was looking for and PERFECTLY matched my criteria to a well priced gem UX250h. After a test drive and "sleeping on it" I realized that I had to jump on this vehicle; it had everything and beyond what I was looking for. Nevertheless, I was extremely nervous about negotiating my trade in. This is where JR demonstrated his human trait and people skill. He was straight forward, honest, and reassuring; I believe that he satisfactorily advocated for me to the extent that he could. JR is the best car sales person I have encounter in my life time - he is extremely smart, knowledgeable, high tech, precise and thorough. His best asset though is his personality. You will not detect any sales pressure from him. He prioritizes customer satisfaction above all. JR came to my home to set up the garage door opener car activation, he connected my I phone to the apple play system and very patiently reviewed the high tech gadgets. He also genuinely invited me to call on him for future tech review. I will buy my next car from JR and from this dealership. More
My journey to purchasing a new Lexus began using the "build your Lexus" app. Within 15 minutes I had a notification email regarding locations that I could find the car I was looking for. A few minutes "build your Lexus" app. Within 15 minutes I had a notification email regarding locations that I could find the car I was looking for. A few minutes later, I got a call from Matthew Molus of South County Lexus. He provided via e-mail the Spec sheet on the desired car that was located at a different dealership but advised that he could get the car to South County. I had more homework to do and advised that I would get back to him. Over the next day, we exchanged emails as I had a few questions. Matthew answered each promptly and without any pressure to move forward on a purchase. After a few days Matthew advised that a vehicle had just come in very close to the spec we had. We decided to go test drive the car. Great experience and we left advising we would think it over. We loved the car and negotiated a price over the phone later that night. So easy to work with Matthew - will return when we have future car need. More
This is my 2nd purchase through SC Lexus and I’ll never go anywhere else! J.R. was super helpful and nice 👍🏽 highly recommend this dealer and just Lexus in general! go anywhere else! J.R. was super helpful and nice 👍🏽 highly recommend this dealer and just Lexus in general! More
I purchased a vehicle a week ago and understand dealerships make mistakes on payouts and sometimes it’s over or short but when I asked Mr. Hanson what was the reason for the 7 day delay of importan dealerships make mistakes on payouts and sometimes it’s over or short but when I asked Mr. Hanson what was the reason for the 7 day delay of important information that finance knew about for a week. His response was; “I don’t know”. You are the finance director and you do not know is your response!?!? Then trying to blame another finance employee when that other employee are not there to even defend themselves. I had written an email regarding the answering service giving incorrect dealership hours and was not even acknowledged with the email until I sent a second email regarding this issue. I’m unimpressed overall with lack of answers and deflection. If there is a problem jump out in front of it right away and take care of it not let it sit on someone’s lap for more time to go by. More
My experience at South County Lexus in Mission Viejo was excellent. I highly recommend my salesperson, J.R.. He is professional, straightforward, thorough and I feel I got a very good deal. After my sale excellent. I highly recommend my salesperson, J.R.. He is professional, straightforward, thorough and I feel I got a very good deal. After my sale, J.R. continues to follow up with me & answer questions. I LOVE my new car and am grateful for a good experience. More
Great experience with JR when we purchased our new Lexus at the end of the year. JR is patient and listens well--something we rarely find when purchasing a new car. Highly recommend JR and South County L at the end of the year. JR is patient and listens well--something we rarely find when purchasing a new car. Highly recommend JR and South County Lexus Team--we will certainly return. Thank You, JR! More
My husband and I would like to thank JR for helping us with the RX350 lease for the second time at the South County Lexus. We met JR in 2018 January when we leased our first RX350. He treats his clients with the RX350 lease for the second time at the South County Lexus. We met JR in 2018 January when we leased our first RX350. He treats his clients as if they are his family members, looks out for the best possible deal for his clients. We just got our RX350 2021 lease this weekend; thanks to JR again! We are very happy with the vehicle, and a very pleasant experience at the South County Lexus. We trust JR and will recommend him, and South County Lexus for a good buying/leasing experience. More
South county lexus was amazing. JR the salesman did a spectacular job. They got me in and out in a timely manner and practiced all safe protocol during these difficult times. spectacular job. They got me in and out in a timely manner and practiced all safe protocol during these difficult times. More
Mathew helped me buy the car of my dreams! He cares about his clients and it shows. If given the opportunity I’d definitely recommend him Thank you Matthew his clients and it shows. If given the opportunity I’d definitely recommend him Thank you Matthew More