South County Lexus

I brought my car to South County Lexus on 05/21/2026. What a wonderful and productive experience. From my salesperson, Chris Ward, to my phone call to solicit help (William), to the young man who assis What a wonderful and productive experience. From my salesperson, Chris Ward, to my phone call to solicit help (William), to the young man who assisted me with my issues (Ali), each one treated me as if I was their only customer. I cannot say enough about their professionalism, patience, knowledge, and performance. I can now happily enjoy all the features on my ES 350. I recommend them highly; I will be a customer for life. I drive close to one hour each way to Mission Viejo, which is well worth the time and effort. To all of you at SCL, many thanks for your kind assistance. Sincerely, Michael Kipper More

sales will try to pull some documentation fee for $800, and if you walk they magically wave it, however, service is pretty good here and if you walk they magically wave it, however, service is pretty good here More

My main contact was Luca Warburton. He is a bright, thoughtful, and hard warkingvdales professional. Zoe did my new car briefing and I couldn’t believe the depth of her knowledge. In He is a bright, thoughtful, and hard warkingvdales professional. Zoe did my new car briefing and I couldn’t believe the depth of her knowledge. In addition, she has extraordinary communication skills. Eric, the sales Manager went out of his way to solve a small problem for me. I was fortunate to meet Sean, the managing partner. He went above and beyond to talk about the culture he is maintaining at the dealership. He is a real believer in the old motto that the customer is king. Although the dealership is a bit of a drive from our home, my wife and are committed to take care our service at South Coast Lexus. We made a lot of friends there in no time. More

Worst experience ever. I bought a used lexus from them . As much as i tried to ask all the right questions, the sales person, Chris Ward lied to me about the condition of a I bought a used lexus from them . As much as i tried to ask all the right questions, the sales person, Chris Ward lied to me about the condition of a major part of the front suspension , telling me the former owner had everything replaced. I drove the car back to Colorado only to experience issues during the drive home . I took it to my local lexus dealer the next monday only to find the repairs had not been made and I was looking at a $3500 repair bill. I tried to work things out with the dealer and they did the least amount possible. DO NOT buy a used car from these guys. Once you are out the door they wont give xxxx about you or your car. More

Do not take your car here for service for multiple reasons. 1) They don't know what they are doing. I told them of a few issues and they came up with the dumbest excuse as to why it might be happenin reasons. 1) They don't know what they are doing. I told them of a few issues and they came up with the dumbest excuse as to why it might be happening that I will just start asking my 8 year old to diagnose the issue going forward. I confirmed what they said with an independent mechanic and they agreed that the Lexus mechanics overlooked some basic things. 2) Although common knowledge, Lexus charges a ridiculous amount for their services which would be fine if they were competent, but hey are not. 3) If you get a loaner car now, BE AWARE, they will charge you 3 times the amount of gas you use at a double the cost per gallon. I put 30 miles on the loaner and they charged me for three gallons at 8 bucks per gallon. So their cars only get 10 miles per gallon???? Total scam. More

South County Lexus dealership is the worst Ive ever had to deal with in my 20 years of car buying experience. Do not buy from this dealership, if you can avoid it do so. Luke was rude and felt a need to ra to deal with in my 20 years of car buying experience. Do not buy from this dealership, if you can avoid it do so. Luke was rude and felt a need to raise his voice to get his point across. Luke’s sales manger seems to approve of his behavior. Go somewhere else where you will be treated better. More

I had a very disappointing experience with the service department due to their new policy where you can only use credit card payments for maintenance if the amount exceeds $500. This rule is inconvenient department due to their new policy where you can only use credit card payments for maintenance if the amount exceeds $500. This rule is inconvenient for most people who do not carry a lot of cash. Additionally, they attempted to upsell a a tire alignment on a fairly new car, which felt pushy and unprofessional. I will not get my car serviced at a SoCal Lexus dealer ever again. Please look elsewhere. More

Matthew is very knowledgeable, patient, honest and helpful to us throughout the process of purchasing a new Lexus RX350. .We were very pleased with his services. Geehong Kuo helpful to us throughout the process of purchasing a new Lexus RX350. .We were very pleased with his services. Geehong Kuo More