South County Lexus

Amazing to say the least! I just purchased my fourth vehicle from South County Lexus and I have to say they create an atmosphere where you feel like you are coming home to family. JR has been my sales a vehicle from South County Lexus and I have to say they create an atmosphere where you feel like you are coming home to family. JR has been my sales agent for the last 2 vehicles I have leased; he is the absolute best human being you will ever meet. He makes sure your needs are taken care of in all ways possible. JR and South County Lexus as a whole has always left me pleased all the way from the sales staff to the repairs. More

A big thank you to Matthew and the team at South County Lexus. Matthew took great care of my mom with excellent customer service and got her into a new Lexus! Lexus. Matthew took great care of my mom with excellent customer service and got her into a new Lexus! More

We were very satisified with J.R.s expertise answering all of our questions. He directed us to the vehicle we were looking for, and did not pressure us all of our questions. He directed us to the vehicle we were looking for, and did not pressure us More

This is my 3rd experience with So. County Lexus and I have been pleased and fully satisfied every time. The entire team, great. Thank you! have been pleased and fully satisfied every time. The entire team, great. Thank you! More

Jason was the most professional car sales rep. I have ever worked with. (And, I have purchased over (15) cars to date.) I wish Mission Viejo Lexus was located closer to Man.Bch. I would use only them. ever worked with. (And, I have purchased over (15) cars to date.) I wish Mission Viejo Lexus was located closer to Man.Bch. I would use only them. Respectfully, Raven Case More

Working with JR changed my perspective about car salesmen. He went above and beyond my expectation. Very friendly, respectful and knows very well his trade. The whole process is stress and pressure salesmen. He went above and beyond my expectation. Very friendly, respectful and knows very well his trade. The whole process is stress and pressure free. South County Lexus, this guy is a keeper. More

I contacted South Coast Lexus with a comment through their Car Gurus listing for a 2000 Lexus ES 300. I asked two questions that could not be answered from the Car Gurus website, because no photos of their Car Gurus listing for a 2000 Lexus ES 300. I asked two questions that could not be answered from the Car Gurus website, because no photos of the Lexus had been uploaded. What was the color of the leather seats? What this a 2000 model year "Platinum Series" edition? Salesperson Robby Hoffman responded with a boilerplate "auto-reply," ignoring my twin queries, and pressing me to come in for a test drive. I renewed my questions to South Coast Plaza with a comment through Car Gurus. That second note went unresponded to. Days later I received a third "auto-reply" note from general sales manager Gina Neumeyer, asking me if all of my questions been answered. I wrote back to Neumeyer with a comment through Car Gurus. Informed her that no questions had been answered. That renewed inquiry elicited a second boilerplate note from Neumeyer, asking if all of my questions had been answered. No, they hadn't. I consider their "tone deaf" behavior insulting. From today's Car Gurus listing, here are the answers to my twin questions. Color of leather seats? https://static.cargurus.com/images/forsale/2021/03/07/05/42/2000_lexus_es_300-pic-1640016415184674555-1024x768.jpeg "Platinum Series"? https://static.cargurus.com/images/forsale/2021/03/07/05/42/2000_lexus_es_300-pic-3971520915914461488-1024x768.jpeg Salesperson Hoffman and general sales manager Neumeyer knew the answers to my questions. "Why" they failed to respond with anything but inane boilerplate "auto-replies" is a mystery to me. South Coast Lexus is crossed off my list of dealers to consider for a purchase. They have failed to "earn" my trust and business. Finally, in closing . . . Car Gurus states on their website that they consider South Coast Lexus's asking price of $6,293 as (and I quote) "overpriced." ~~ Anne Nonimus (glad I kept my true identity and personal phone number private.) More

I really enjoyed my whole buying process. All employees were friendly and professional. They made the experience enjoyable. This was my first time buying a car and they were able to help me through the who were friendly and professional. They made the experience enjoyable. This was my first time buying a car and they were able to help me through the whole process. I felt very welcome and happy. The establishment was beautiful and clean as well. 10/10 would recommend! More

Matthew was easy to work with, and was able to answer all of my questions and concerns. After the decision was made to purchase the car, all the paperwork went very smooth and I was able to drive away in a of my questions and concerns. After the decision was made to purchase the car, all the paperwork went very smooth and I was able to drive away in a very short amount of time. I will be more than happy to recommend others to go see Matthew at South County Lexus. More

JR was so friendly and helpful when exchanged our 2018 Lexus nx for a 2021 nx. He. Lead us thru the entire process and made it easy as possible. He offered to come to our home to program our garage and co Lexus nx for a 2021 nx. He. Lead us thru the entire process and made it easy as possible. He offered to come to our home to program our garage and connect our phones. Would love to work with him on any future purchase. Linda and Phil Pekarek More