South County Lexus

My Service explanation was excellent. This service explanation was in complete detail asking if I had any other questions and done in such a manner that told me this is the place I want to This service explanation was in complete detail asking if I had any other questions and done in such a manner that told me this is the place I want to bring my car for service. Truly a family attitude. Thank You John More

Great Mike Porter is not only professional he is also welcoming, We are a first time Lexus buyers. With out the knowledge of knowing we were going to purcha Mike Porter is not only professional he is also welcoming, We are a first time Lexus buyers. With out the knowledge of knowing we were going to purchase a car Mike answered all of out question. During our time of window shopping Mike never rejected a question of ours. I have so much more positive to say about Mike in his efforts of making sure that we were welcomed but I know that will take very long, I would like to add that Mike made sure that not only he was always putting us first but also that other employees noticed us and answered any questions we had when it came to the technical part of having a Lexus. Over all I am very grateful Mike was our Sales Man. I don't believe I would have left with a Lexus if it was for his kind generous and welcoming warmth he gave us from the very start. More

Outstanding Sales Experience! My husband and I just purchased an L-Certified RX 350 from South County Lexus in Mission Viejo & we couldn’t be happier with the experience. Our ‘Gue My husband and I just purchased an L-Certified RX 350 from South County Lexus in Mission Viejo & we couldn’t be happier with the experience. Our ‘Guest Experience Manager’ (Sales :) was Katrina Brown & she was off the charts outstanding, no high pressure, 100% integrity & customer service! We worked with her for several months while we decided/waited for exactly what we wanted & what fit our budget and she was extremely patient, gracious, knowledgeable & professional. In our opinion she’s the bright star at South County Lexus and the personification of customer service where they actually care about the customer, not just closing the sale! We also interacted with a few other wonderful staff including Patrick Lustig Jr., Barrett Harlin, Ryan Hanson, Amadeusz Stasiak & Patrick Victoria who were also very professional & gracious so the customer service culture most likely starts near the top, near Mr. Lustig. We live in San Diego and decided to buy from South County Lexus in Mission Viejo for two reasons: customer service from Katrina Brown and an excellent selection Certified cars in top condition. Their selection is far better than any dealer in San Diego county so we encourage anyone in Southern California looking for a Lexus to make sure to visit SCL MV AND ask for Katrina! :). Thank you South County Lexus, God Bless You, Deborah & Wayne San Diego, CA More

Excellent customer care representative I received excellent customer care service from Isaac Lam, he was very professional and took the time to explain the service options and respect for t I received excellent customer care service from Isaac Lam, he was very professional and took the time to explain the service options and respect for the customer needs. I highly recommend him to all my friends. People like him is what every Lexus dealer needs to have customers come back for more. More

Purchased NX300 2019 I purchased a new vehicle through Jason Thomas. The process was easy and to the point. Jason did a excellent job throughout the phases of sales and I purchased a new vehicle through Jason Thomas. The process was easy and to the point. Jason did a excellent job throughout the phases of sales and would recommend him to anyone. Overall happy with everything. More

Stress free, wonderful experience! I am a repeat customer because the staff here ensures purchase your car is simple, transparent and stress free! Jason Thomas was my sales person, his I am a repeat customer because the staff here ensures purchase your car is simple, transparent and stress free! Jason Thomas was my sales person, his prompt, knowledgeable, flexible and friendly attitude sealed the deal. Only had to come once into the dealership to sign paperwork and pick up my car. Larry in finance was super friendly, did not rush me through the important facets of the purchase details. I especially liked the "no pressure" to push the "extras" to add on to my contract. He gave concise information regarding each option, never felt pressured to buy. I have recommended this dealership to everyone I know! Love my car and very satisfied with the price! More

Great dealership to get your lexus. Matt helped me out with my purchase. He was a great salesman. Not your typical pushy kind. He helped me right from the start to the end on the sale a Matt helped me out with my purchase. He was a great salesman. Not your typical pushy kind. He helped me right from the start to the end on the sale and it went great. If you're looking to buy a lexus from this dealership, Ask for Matt. More

Attentive to my needs and questions I purchased a 2005 Lexus ES 330 through Brigina Brock. She was very relaxed and efficient to deal with. She made every effort to answer my questions t I purchased a 2005 Lexus ES 330 through Brigina Brock. She was very relaxed and efficient to deal with. She made every effort to answer my questions throughout the purchase process. She handled dealing with the transport driver upon pick up of the car. When we received the car, we were very pleased with the condition and it even had a full tank of gas! It was a very impressive experience and I would purchase from Brigina and South County Lexus again. Thanks again for a wonderful used car! More