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South County Lexus
Mission Viejo, CA
1,776 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 16, 2022
This dealer used us a leverage to sell a new vehicle that we were already walking in to purchase. We had spent several days with someone reserving the vehicle and securing the financing and we’re in constant we were already walking in to purchase. We had spent several days with someone reserving the vehicle and securing the financing and we’re in constant contact with the salesperson of our purchase and arrival time while they sold it to someone else. We weee greeted with only rudeness from the moment we arrived and we’re told our vehicle was being test driven by someone else. We decided to purchase from Riverside Lexus instead and had a fantastic experience. More
by Nscotto77
Employees Worked With
Kamran Shakouri
November 15, 2022
JR was exceptional, very professional and responsive to our needs. He followed thru on all his commitments, and made the deal happen in a timely manner. We have been customers at Newport Lexus for 19 year our needs. He followed thru on all his commitments, and made the deal happen in a timely manner. We have been customers at Newport Lexus for 19 years, but because of JR , we are now customers at South County. More
by jvella4
Employees Worked With
Ali, Jeffrey Rawitch
August 31, 2022
An overall excellent experience using South County Lexus. The sales rep/guest experience manager, Jeffrey "JR" Rawitch was nothing short of outstanding. He worked with me from the first minute I inquired abo The sales rep/guest experience manager, Jeffrey "JR" Rawitch was nothing short of outstanding. He worked with me from the first minute I inquired about a vehicle via email through the entire buying process. "JR" was knowledgeable, friendly and helped make the buying process smooth and efficient. I would highly recommend this dealership and JR especially for your leasing/buying needs. More
by Lubby24
Employees Worked With
Jeffrey Rawitch
July 29, 2022
If you are looking to buy a car, Matt is your man ! !! I found a car on the internet and reached out to Matt. I let him know I was traveling in from AZ. When I landed he had the car ready to go and w !! I found a car on the internet and reached out to Matt. I let him know I was traveling in from AZ. When I landed he had the car ready to go and we just needed to do the paperwork. That was in December of 2021. Now I am looking for another car and obviously called Matt. WIth the shortage of cars out there currently, he went above and beyond to find me what I was looking for. He found one for me here locally in AZ where he would have been cut out of the deal. When I went to my local dealer I got the slimy used car salesman approach. Tuen off....I'll wait for Matt to find me the car I am looking for.. More
by gary
Employees Worked With
Matthew Molus
July 22, 2022
July 2022 Performed 60K mile service on 2015 GS 350. Had estimates from several Lexus dealerships. Spoke with Service advisor Ronnie Crowe regarding their 60K mi service and other dealership estimate. Had estimates from several Lexus dealerships. Spoke with Service advisor Ronnie Crowe regarding their 60K mi service and other dealership estimate. I selected South County after Ronnie's advisement and the good feeling of friendliness and trust. Have good day....... More
by moon22541
Employees Worked With
Service Advisor: Ronnie Crowe
June 26, 2022
All around first class dealership and definitely one where we left impressed and delighted with the service standards. We are not the easiest customers to please, so take the following seriously: Im where we left impressed and delighted with the service standards. We are not the easiest customers to please, so take the following seriously: Imagine the highest customer service standard to could dream of—then double that! That is what we experienced in working with JR! I’d say it was the best we have ever experienced. Well done JR! And thank you. More
by Zav Dadabhoy
Employees Worked With
Ali, Jeffrey Rawitch
June 17, 2022
I will not buy another Lexus so as to not go to that service center . Just a bad experience over the years. Up charging me constantly. Rude, arrogant service department. Revolving door of people and dis service center . Just a bad experience over the years. Up charging me constantly. Rude, arrogant service department. Revolving door of people and dishonest. Write letter of complaint to GM Pat Lustig that never answered . Pompous and arrogant More
by charly
Employees Worked With
Angelo , Ronnie , Hasan , all in service , Pat Lustig
January 23, 2022
I contacted Matthew online first and he patiently answered all my questions. When I went to the dealership for a test-drive and decided to take the care home. It was a smooth and pleasant experience answered all my questions. When I went to the dealership for a test-drive and decided to take the care home. It was a smooth and pleasant experience at the dealership. It took me about two hours from the start to finish. Matthew sat down with me and explained everything the car offers which helped a lot. I would recommend Matthew and South County for your next Lexus purchase. Keep up the good work! More
by Bing
Employees Worked With
Todd, Matthew Molus
December 16, 2021
We just bought our 2022 Lexus RX450h from Mohamed Elnaghia, he was easy to deal with, everything went smooth and he was a pleasant to deal with, very happy with this dealership and all the stuff are Elnaghia, he was easy to deal with, everything went smooth and he was a pleasant to deal with, very happy with this dealership and all the stuff are nice and awesome, we are definetely coming back when our lease coming to an end... thanks to Mohamed! More
by RaffyJosie Teehankee
Employees Worked With
Mohamed ElNaghia
