Back

South County Lexus

Mission Viejo, CA

4.4
1,776 Reviews

28242 Marguerite Parkway

Mission Viejo, CA

92692

Directions

By Type

Showing 1,776 reviews

July 30, 2023

Made an offer on a car that was ignored by the sales guy like it was a personal insult. I started filling out this questionnaire and low and behold I get a voicemail an hour later saying “if you have an off More

by Namecannotbeblank
Recommend Dealer
No
Employees Worked With
Can’t be blank
Aug 04, 2023 -

South County Lexus responded

We’re disappointed to hear you feel there’s been miscommunication with our team. At your earliest convenience, please contact Houston Lustig, our Sales Director, at 949-359-4645 to discuss this further.

July 10, 2023

BEWARE South county Lexus Had clear and direct communication with their senior salesman of 25 years, text message proof that they wouldn't charge markup on the car (nx350h) we were looking to purc More

by Apollo13
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Charles Chadwick, Houston Lustig, Kamran Shakouri
July 10, 2023

Senior salesman texted very clearly their dealership doesn’t charge markup on vehicle, went in to purchase and claimed I misinterpreted it. Wouldn’t honor his own guy’s word and gaslighting me into thin More

by Apollo13
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Juan , Pat Lustig, Charles Chadwick, Houston Lustig, Kamran Shakouri
June 13, 2023

SCL is always so helpful and accommodating. I’m always taken care of and greeted by a very friendly staff. More

by Pilarnegulescu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Rawitch
Jun 14, 2023 -

South County Lexus responded

Your positive review for our team is what we strive for, thank you for your business!

June 11, 2023

"BUYER BEWARE" I contacted South County Lexus on 6/9/23 (Friday) about a 2018 Hyundai Tucson SEL on saw on the True Car website. Alfredo D. called More

by rubio31945
Recommend Dealer
No
Employees Worked With
Houston Lustig
Jun 20, 2023 -

South County Lexus responded

We're disappointed to hear this feedback related to a vehicle you were interested in. We're glad to hear we tried to reconcile the situation and offer the best customer service we could thereafter. Should you have further questions, at your earliest convenience, please contact Houston Lustig, our Sales Director, at 949-359-4645 to discuss this further.

Jun 20, 2023 -

rubio31945 responded

If you would have read the entire review you would have known that Houston L. (Sales Director) was part of the problem with what occurred during our visit. Your "standard" canned response will not work here. This Dealership needs to hold their team accountable for their actions.

April 08, 2023

Customer service and not wasting time haggling back and forth and I left with my Dream car. Thank you, JR., It was such a pleasure to meet you and have you assist me with my purchase of a New Lexus. This h More

by Paula Sue TerHaar
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeffrey Rawitch
Apr 08, 2023 -

Paula Sue TerHaar responded

Thank you for Great Service.I love my car

March 20, 2023

Jeffrey Rawitch and Dealership is amazing, I purchased my dream pre-owned car through them online. I am 350+ miles away from dealership but found perfect match i was looking for, Jeff helped me to answer all More

by MR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Rawitch
Mar 24, 2023 -

South County Lexus responded

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

March 04, 2023

I recived an outstanding service. The process went smoothly and I love my car. i would recommend this dealership to a friend. More

by dinabrown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Rawitch
Mar 24, 2023 -

South County Lexus responded

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

February 25, 2023

Jeffrey Rawitch made me feel like a special customer indeed, more over like a family member, his professional expertise/experience in Lexus vehicles makes him an asset to the company. I’m recommending m More

by Ricardo Verdecia Sr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali , Jeffrey Rawitch
Mar 24, 2023 -

South County Lexus responded

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

February 20, 2023

JR is the best sales rep that I ever met. Great customer service. I would definitely recommend JR and South County Lexus dealer to my friend or someone who wants to buy Lexus. More

by Sarah
Recommend Dealer
Yes
Employees Worked With
Todd Kist, Jeffrey Rawitch
Feb 21, 2023 -

South County Lexus responded

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.