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South County Lexus
Mission Viejo, CA
1,775 Reviews
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Showing 1,775 reviews
March 29, 2012
Pretty fantastic experience! Phil was a little rough around the edges after the sale (but good overall) however, Robert Bauer was absolutely fantastic! He made the sale seem almost effortless! I bought around the edges after the sale (but good overall) however, Robert Bauer was absolutely fantastic! He made the sale seem almost effortless! I bought a pre-owned IS250 at a fairly decent price, about two weeks later I get a call stating they had to do a 'secondary' smog in order to register the vehicle with the DMV, I wasn't born yesterday, I can't prove it but I'm sure someone overlooked the smog prior to selling it to me so they had to have it smogged. Despite this minor issue they were extremely accommodating! I brought the vehicle in and dealt with Argirios Dimopoulos in the service department. I don't think the service from him could have been any better. He lives in my area and offered next time I need service to drop a loaner off at MY HOUSE, and pick up my car to get serviced! Wow! He had my car smogged, they did a full and beautiful detail on my car (it looked better than when I bought it) filled up my gas tank (it was empty when I came in) and they gave me the loaner with free fastrak... I was truly impressed by the professionalism and courtesy of the staff at South County Lexus. I have no doubt in my mind that I will purchase my next vehicle from them and will refer my friends, family and clients to them! More
by ainexwalsh
Employees Worked With
Robert Bauer, Phil Columna, Argirios Dimopoulos
February 17, 2012
After scouring the country for the right 2010 ES 350 for me I came across two that this dealer had that fit the description. I called on Sunday 2/12 and spoke with Ted. He gave me fair quotes on both cars a me I came across two that this dealer had that fit the description. I called on Sunday 2/12 and spoke with Ted. He gave me fair quotes on both cars and I told him that I would call him back the next day to move forward. However upon calling back the next day, 2/13, Ted gave me prices that were $1,600 higher than the previous days prices. As a result I asked to speak to his manager Fred for clarification. Fred got on the line and proceeded to tell me that the increased prices were the lowest that they would go and that "it didn't matter anyway as I lived in Colorado and he would not sell me either of the cars at any price as I would not be going back to them for service." Therefore best of luck to any of you that choose to do business with them as they not only bait and switched the prices, they clearly discriminate against potential buyers. Regards, Matt R More
by mathewr322
Employees Worked With
Ted & Fred
January 10, 2012
One of the best dealers I've been to. Good/ One of the best dealers I've been to. Good/ competitive prices. I've been going to this dealer for 4 years, some service advisors are nicer tha One of the best dealers I've been to. Good/ competitive prices. I've been going to this dealer for 4 years, some service advisors are nicer than others. The last one I had was not a nice one. Hope to have better luck next time. More
by xlntech
Employees Worked With
Sandy
November 11, 2011
Let me first say we have bought 2 pre-owned Lexus vehicles from this dealership because it's the closet to our home. One is a 2001 LS430, and the other a 2004 LX470. We have brought both vehicles si vehicles from this dealership because it's the closet to our home. One is a 2001 LS430, and the other a 2004 LX470. We have brought both vehicles since purchase date to this dealership to have every single maintenance performed. Never said no to a $130 oil change! I took the 2001 LS430 down on Tuesday 11/8/11 after talking with JR, the internet sales man, to have them look over my car the buy it back from me. He had told me to use autotrader.com to get the instant trade amount and bring it with me. The amount was $8,100 which after looking over the car inside and out, they told me that amount was almost perfect. I didn't have the title with me so we didn't do the deal that night. JR told me to come back with the title to do the deal and I came back Thursday 11/10/11. They looked over the car again, found no significant items to change the trade in price and came back with an offer of $5,400. They wasted hours of our time after guaranteeing me the $8,100 was going to be the cash price they would give me on Tuesday. It's a total bait and switch technique. They are scammers over there...terrible sales men with no morals or values. Anybody in their right mind would take all the necessary actions to keep a customer that has 3 very expensive top of the line vehicles. We will never buy a car from them again, nor take our cars to get serviced there ever again, which once again, we have taken all 3 cars since they were purchased. I'm in sales and that to me is a huge mistake to loose a customer bringing you so much business. On another note, in November of 2010 we went to purchase an LS460. We test drove the car, went inside and negotiated a price we all agreed on, started filling out paper work, and another sales men came in and said the car was JUST sold to someone who gave us a cash offer of the full price. We had already negotiated a price!! Now if that's not a bait and switch technique...I don't know what is. We went to Newport Lexus and bought the $65,000 car there that same night! They are idiots obviously! If you own a Lexus do not take it to South County Lexus in Mission Viejo, CA. They don't deserve the business. They are all actors and are unethical. We have now switched to NEWPORT LEXUS and have been so amazed at the difference in customer service and making things right. They are honest and you can count on their word. If you can, take it to Newport Lexus. I know it's much farther, but I promise you, you will notice the difference the minute you walk in the door. Thanks for reading. Sincerely, Danny Joseph More
by danny2011
Employees Worked With
JR-Internet Sales
June 20, 2011
Great time getting my new car with special treatment from General Manager, Sales Manager, and sales rep. A very painless event with good follow-up and service. General Manager, Sales Manager, and sales rep. A very painless event with good follow-up and service. More
by T222s
Employees Worked With
Kyle Najafinia, Fred Mahjoob, Pat Lustig
June 03, 2011
Matt our Sales guy did an excellent job discussing the benefits and features of the different Lexus models we were interested. He wasn’t pushy. Matt, took great care in listening and answering our ques benefits and features of the different Lexus models we were interested. He wasn’t pushy. Matt, took great care in listening and answering our questions. When it came to actually sitting down to work out the deal, the whole Lexus team did a good job. They were very professional, we discussed price and Matt went to the Manager and they came back with a good price right from the get go (no four square paper with a big magic marker writing, I hate dealerships that do that). It went relatively fast with no hassle, it was one of the smoother car purchasing experiences we have had (and we’ve had several). Bottom line, I would recommend them. More
by bnewman
Employees Worked With
Matt Hasso
May 27, 2011
South County Lexus has taken personal service and attention to the next level. They use technology and a professional staff to make the experience the best I've ever known. It's the "Four Seasons" of attention to the next level. They use technology and a professional staff to make the experience the best I've ever known. It's the "Four Seasons" of automotive excellence. The service experience is equally excellent. More
by ppcase
Employees Worked With
Nassim (sales) and Drew (service)
May 23, 2011
Great Customer Service, very professional , my second time leasing a car at this dealership. I have been getting my car serviced at South County Lexus for the past 5 years and always receive the best ser time leasing a car at this dealership. I have been getting my car serviced at South County Lexus for the past 5 years and always receive the best service. I highly recommend this dealership and Matt Hasso. More
by Colleen Walsh
Employees Worked With
Matt Hasso
May 14, 2011
When we first arrived at the dealer, we were not really planning to buy the car that day. Our goal was to shop, gather information and test drive our choice of a vehicle. We met Moussa Dalla and he provi planning to buy the car that day. Our goal was to shop, gather information and test drive our choice of a vehicle. We met Moussa Dalla and he provided us with the answers to our questions. He made us feel welcome and at home. Then he presented us with the exact Lexus automobile that we were looking for. We made a deal, my wife and I drove home in our new Lexus. But the best thing of all was we felt we had made new friends. Moussa gave us a outstanding car buying experience. He and the South County Lexus family are our new friends. More
by dalara
Employees Worked With
Moussa Dalla
May 09, 2011
Firstly, I felt every single person working at this Lexus Deakership gave me a genuine good feeling in their greeting. Then my entire experience with Moussa Dalla was truly outstanding; Moussa was very enga Deakership gave me a genuine good feeling in their greeting. Then my entire experience with Moussa Dalla was truly outstanding; Moussa was very engaging; his international experience was a definite plus; since I also have an International background. My wife was similarly impressed with Moussa - we both enjoyed speaking with him during our waiting period while my new GS460, a car which I am very happy with due to the fact that I believe I got a great on the price. Shawn Kondori then completed our financial processes and was also outstanding in his service and person - My wife and I were truly impressed. Sincerely, Ricardo G. Joseph More
by ricardo.joseph1
Employees Worked With
Moussa Dalla, Shawn Kondori
