South County Lexus

If you are planning to purchase a Lexus, I advise you not If you are planning to purchase a Lexus, I advise you not to purchase it from South County Lexus. My experience with them has proven to me that the If you are planning to purchase a Lexus, I advise you not to purchase it from South County Lexus. My experience with them has proven to me that they lack integrity and are not trustworthy. I prefer Lexus automobiles, but if South County Lexus were the only Lexus dealer in the world, I’d drive a Mercedes. My most recent experience with South County Lexus was a nightmare. I had contacted two dealers and asked them both to give me a quote that would entail turning in my previously leased car and leasing a new one. Both dealers said that when I turned in my currently leased Lexus there would be no further payments of any kind on the old lease including mileage penalties. I would pay a fee at closing and then I would make lease payments on the new car. The only difference between the two deals was that South County Lexus presented a deal that required $1,000 less money at closing than the other dealer. I asked South County Lexus repeatedly if I correctly understood that I would pay the agreed amount at closing and there would be no other charges or mileage penalties on my old lease. I agreed to lease the car from South County Lexus only after being assured repeatedly by South County Lexus that there were no additional fees of any kind including mileage fees. A month later I received a letter from Lexus Leasing demanding a payment of some $3,600 in mileage penalties. This was not the deal South County Lexus told me I was signing. South County Lexus was unwilling to live up to the deal we made and I had to pay the extra charges even though South County Lexus had assured me when I was leasing the car that there would be no such charges. If they weren’t sure whether I would incur additional charges from Lexus Leasing, they had only to pick up the phone to obtain the data. If I had been told the truth by South County Lexus, it would have been clear that their deal was more expensive than the other deal and I would not have taken it. It would have been crazy to take a deal which was going to cost me an additional $3,600. But I was given false information by South County Lexus and, based on that information, I chose their deal. Trusting South County Lexus resulted in an unexpected and unwelcome invoice from Lexus Financial for $3,600. Now they claim they didn’t know there would be any charges, but that is not what they told me when they were describing the deal and at the time of the sale. They told me definitely that there would be no additional charges. Since the same salesman at their dealership wrote the lease on the car being turned in, I relied on their word that there would be no extra charges. They did not have the integrity to honor what they told me. Conclusion: don’t believe anything they say. They even made a video recording of the signing of the documents. They told me this was in case of any misunderstandings after the signing, the video would clarify what was said. South County Lexus’ managing Partner, Mr. Pat Lustig referred to that video when he told me that they had not misrepresented anything in that meeting. When I asked for a copy of the video, he said it had been sent to the archives and he would get a copy for me. A few days later he told me the video had been erased and he would not be providing me a copy. I believe that the video is available and that it supports my position in this dispute. So if you do buy a car from South County Lexus, I recommend you make your own recording of the signing because, in my experience, their recording will only be used if it supports them against you. If it supports you, they will simply claim it has been erased. I hope you don’t have the same experience as I did, but please know that, in my opinion, if anything goes wrong, South County Lexus will not have your back or honor their word. I do not trust them. I still recommend Lexus cars. They are superb and live up to their reputation. If you want a great car, purchase a Lexus. If you want integrity from a dealer, do not buy from South County Lexus. You don’t have to do business with South County Lexus to get a Lexus. I would recommend driving twenty minutes up the Freeway to Newport Lexus. Their facility is clearly superior to South County Lexus and their service and integrity is top notch. South County Lexus is a stain on the Lexus Brand. More

The dealership is very clean and the staff is all very friendly and welcoming. The car buying experience was as good as any car buying experience can be. They were very upfront and transparent; that is friendly and welcoming. The car buying experience was as good as any car buying experience can be. They were very upfront and transparent; that is all you can ask for. More

Service was very pleasant, and Scott was well informed as to all the RX450h was equipped with. He made me feel glad that I purchased the one that I did, and showed me some more features the vehicle had that to all the RX450h was equipped with. He made me feel glad that I purchased the one that I did, and showed me some more features the vehicle had that I was not familiar with. He seemed to be very up to date on the new technology. I was given a loaner to drive, so I did not have to wait, and was pleased with the job that the detail job did in reapplying the ZKTEK on the exterior, and the new chrome wheels look great. More

Pretty fantastic experience! Phil was a little rough around the edges after the sale (but good overall) however, Robert Bauer was absolutely fantastic! He made the sale seem almost effortless! I bought around the edges after the sale (but good overall) however, Robert Bauer was absolutely fantastic! He made the sale seem almost effortless! I bought a pre-owned IS250 at a fairly decent price, about two weeks later I get a call stating they had to do a 'secondary' smog in order to register the vehicle with the DMV, I wasn't born yesterday, I can't prove it but I'm sure someone overlooked the smog prior to selling it to me so they had to have it smogged. Despite this minor issue they were extremely accommodating! I brought the vehicle in and dealt with Argirios Dimopoulos in the service department. I don't think the service from him could have been any better. He lives in my area and offered next time I need service to drop a loaner off at MY HOUSE, and pick up my car to get serviced! Wow! He had my car smogged, they did a full and beautiful detail on my car (it looked better than when I bought it) filled up my gas tank (it was empty when I came in) and they gave me the loaner with free fastrak... I was truly impressed by the professionalism and courtesy of the staff at South County Lexus. I have no doubt in my mind that I will purchase my next vehicle from them and will refer my friends, family and clients to them! More

After scouring the country for the right 2010 ES 350 for me I came across two that this dealer had that fit the description. I called on Sunday 2/12 and spoke with Ted. He gave me fair quotes on both cars a me I came across two that this dealer had that fit the description. I called on Sunday 2/12 and spoke with Ted. He gave me fair quotes on both cars and I told him that I would call him back the next day to move forward. However upon calling back the next day, 2/13, Ted gave me prices that were $1,600 higher than the previous days prices. As a result I asked to speak to his manager Fred for clarification. Fred got on the line and proceeded to tell me that the increased prices were the lowest that they would go and that "it didn't matter anyway as I lived in Colorado and he would not sell me either of the cars at any price as I would not be going back to them for service." Therefore best of luck to any of you that choose to do business with them as they not only bait and switched the prices, they clearly discriminate against potential buyers. Regards, Matt R More

One of the best dealers I've been to. Good/ One of the best dealers I've been to. Good/ competitive prices. I've been going to this dealer for 4 years, some service advisors are nicer tha One of the best dealers I've been to. Good/ competitive prices. I've been going to this dealer for 4 years, some service advisors are nicer than others. The last one I had was not a nice one. Hope to have better luck next time. More

Great time getting my new car with special treatment from General Manager, Sales Manager, and sales rep. A very painless event with good follow-up and service. General Manager, Sales Manager, and sales rep. A very painless event with good follow-up and service. More

Matt our Sales guy did an excellent job discussing the benefits and features of the different Lexus models we were interested. He wasn’t pushy. Matt, took great care in listening and answering our ques benefits and features of the different Lexus models we were interested. He wasn’t pushy. Matt, took great care in listening and answering our questions. When it came to actually sitting down to work out the deal, the whole Lexus team did a good job. They were very professional, we discussed price and Matt went to the Manager and they came back with a good price right from the get go (no four square paper with a big magic marker writing, I hate dealerships that do that). It went relatively fast with no hassle, it was one of the smoother car purchasing experiences we have had (and we’ve had several). Bottom line, I would recommend them. More

South County Lexus has taken personal service and attention to the next level. They use technology and a professional staff to make the experience the best I've ever known. It's the "Four Seasons" of attention to the next level. They use technology and a professional staff to make the experience the best I've ever known. It's the "Four Seasons" of automotive excellence. The service experience is equally excellent. More