South County Lexus

Truly outstanding service doesn't quite describe my experience adequately enough. Eric Parker was absolutely awesome. I came in unannounced with what turned out to be a nail in my tire. Eric greeted me experience adequately enough. Eric Parker was absolutely awesome. I came in unannounced with what turned out to be a nail in my tire. Eric greeted me like an old friend, wrote up my order and had me in a loaner car within about 12 mins. One of my colleagues was with me and she was blown away with the "Lexus Way" of doing business. So hopefully she will be a future Lexus owner. Thanks again for truly awesome service! More

Incredible service as always. Service quality was one of the main reasons I sold my BMW and bought a Lexus. The service at this dealership continues to demonstrate that it was the right decision! the main reasons I sold my BMW and bought a Lexus. The service at this dealership continues to demonstrate that it was the right decision! More

I drove over an hour away to go to this dealership because they were so much more friendly than the one just 10 min from my house. The dealership was very clean. They offered us water and snacks sever because they were so much more friendly than the one just 10 min from my house. The dealership was very clean. They offered us water and snacks several times. They are super professional. I was very happy. More

I chose this dealership to lease new lexus since the sales person, jason, was so professional and supportive. And in general the people at the South County Lexus were so nice and professional. best exp sales person, jason, was so professional and supportive. And in general the people at the South County Lexus were so nice and professional. best experience! thanks! More

The experience exceeded my expectations. My husband and I were buying a car for myself and I felt the staff catered to me and not him, which was nice. I appreciated that they were interested in what I wanted were buying a car for myself and I felt the staff catered to me and not him, which was nice. I appreciated that they were interested in what I wanted. Can't wait to come in for my first service! More

Ali did a great job being informative and listened to my needs. He was exceptional in striking the balance between being helpful and not pressuring us which made the experience very comfortable. For Costco needs. He was exceptional in striking the balance between being helpful and not pressuring us which made the experience very comfortable. For Costco members also, check with the dealer as we got an excellent price and did not need to negotiate (always a plus)! Ali delivered the car to our home since the ext/int color combo needed to be delivered. Loved that he did all the synching with our cells and garage door opener! More

Thank you Matt Hasso & David Dawood, once again for your excellent & very professional help on my now 5th Lexus with South County. In talking with my boss Paul O’Mara about my new car, then he asked w your excellent & very professional help on my now 5th Lexus with South County. In talking with my boss Paul O’Mara about my new car, then he asked who my salesperson was, when I told him you were, he said you were also his salesperson too!! What a small world, he said you are the greatest and I absolutely agree. Everyone there are very nice and personable, and you don’t get that pushy salesman act at South County!!! More

Mo was an outstanding sales rep. He was knowledgeable about the vehicle, he listened to our needs and responded well to our financial requirements to help in the negotiation process. He also set me up wi about the vehicle, he listened to our needs and responded well to our financial requirements to help in the negotiation process. He also set me up with Ryan who was excellent in providing assistance with integrating my mobile devices, educate me on the new features and was very professional in handling my questions with patience and empathy. It was a great team to work with along with Kirsten in Finance. She was very thorough and helped my wife and I understand the details of the leasing contract. More

I've never had such terrible service in all my life. Read on to hear about how South County Lexus is like the 7th Circle of xxxx My dad bought an ES350 here in January and recommended them so my daught Read on to hear about how South County Lexus is like the 7th Circle of xxxx My dad bought an ES350 here in January and recommended them so my daughter bought her 1st car here, a Blue 2007 VW New Beetle. From outside the car looked gorgeous. The paint only had one ding, the inside was very clean & the 10 minute test drive went well. The only draw back was the car had a manual transmission, but since i've driven stick shift for years, I figured why not? I'll teach her to drive a stick shift! 2 days after purchase we went out for the 1st stick shift lesson & within 30 minutes smoke was pouring out from under the hood. The car was towed to Lexus to see what was wrong. Ray S, the Used Car Mgr, tells my daughter & I that the terrible clutch smell is because my daughter doesn't know how to drive a stick shift & was riding the clutch. We thought maybe it was an anomaly & went home. On 4/29 we took the car out again. This time the clutch went out on me after an hour & just stuck to the floor. So, the car was towed again to South County Lexus & after an inspection they tell us that the clutch has been ripped to shreds. My husband gets involved, talking to the Service Manager, Daniel G. After back & forth haggling Daniel agrees to fix the car at no charge. In the meantime, Ray S called my daughters father and demands $500 since the car warranty has a $500 deductible. When we picked up the car on 5/9 they gave us an invoice but there's no itemized list of parts that were used to install the "new" clutch. We asked Daniel G if the clutch was replaced with a new one and he assured us that it was. He explained that the work they did had a value of $3,286. On 5/15, assured that the car is fixed we head out for stick shift lesson number 3. We drive around a parking lot, with me watching my daughter like a hawk to see if she's riding the clutch. We start smelling burning clutch and head home before the clutch goes out completely. We take the car back to South County Lexus & they put it up in the shop and point out that the pan was replaced & the mechanic, Eli, insists that he personally put in the "new" clutch but several minutes later states that the clutch was "resurfaced". Then Eli goes for a test drive with me & my daughter. The car drives fine on the freeway. Then, in San Juan, he tells me that I can drive it & see how it's doing. I know he's doing this to test me & to see if I know how to drive a stick shift. So, we head back to Lexus & of course, I drive fine, which Eli mentions. "Yes, you do know how to drive a stick shift". On 5/21 we take the car out & after 30 minutes of driving, the clutch gets stuck half way to the floor. So, we take it to our independent mechanic on 5/27 & they inspect the car & tell us that the disc is slipping. They state "there is oil all over & the clutch has not been replaced". On 5/28 car is towed to Capistrano VW. Their inspection reveals: "when the clutch pedal is pressed all the way down there is a loud grinding noise coming from the transmission area, recommend replacing clutch". They tell us that if the clutch had been replaced there is no way the car would be having problems. At this point the car has been owned for just over a month & driven 96 miles since the clutch was "replaced" & 137 miles total since it was purchased. On 6/10 my husband & daughter went to Lexus to talk to Daniel G. Daniel G tells my husband that I don't know how to drive a stick shift, that the mechanic had to explain the shift points to me & that I was grinding the gears while driving with the mechanic. These are lies. On 6/11 we go to Lexus & meet with Ray S & he starts the discussion saying "whomever has been driving the car doesn't know how to drive a stick shift & they destroyed the clutch". After some heated discussion with Ray S describing the clutch "replacement" as being "brand new", "like new", "remanufactured", and "resurfaced" & it being pointed out that he & the Service Manager are both liars, it is decided that South County Lexus will take the car back & my daughter can select a different car. Ray S says it hurts him that I don't like him & I explain that "it's not that I don't like you, this is business not personal". On 6/12 my daughter & her father go to South County Lexus to pick up the Honda she will be buying & Ray S takes a parting shot by stating that he "drove the VW Beetle & it drove just fine". 4/23 Bought car 4/25 1st time driven- smoking 4/29 2nd time driven- clutch went out 4/29 Took car to Lexus, they promise to install "new" clutch 5/9 Picked up car from Lexus with "new" clutch installed 5/15 3rd time driven - smoking 5/21 4th time driven - clutch stuck to floor 5/27 Car inspected by Independent Mechanic 5/28 Car towed to VW 6/10 Spoke to Lexus about situation 6/11 Car Towed from Capo VW to Lexus More

It's always very convenient to come to SC Lexus for service. Everyone is very professional and courteous and they do their best to get you in and out quickly. I always come to SC Lexus for service and service. Everyone is very professional and courteous and they do their best to get you in and out quickly. I always come to SC Lexus for service and I love leaving with my car nice and clean too. Thanks for doing a great job! More