South County Lexus
Mission Viejo, CA
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First Car Everyone was great at South County Lexus. I worked with Jayson and he was patient, thorough and knowledgable. He was able to answer all my questions a Everyone was great at South County Lexus. I worked with Jayson and he was patient, thorough and knowledgable. He was able to answer all my questions and was not pushy. This is my first car so I was uneasy and very nervous. Everyone took the time to go over all the specifications with me so that I was not overwhelmed. More
Perfect Service - Again! South County Lexus has been servicing my RX450h for more than 2 years. They always provide the service needed on time and always friendly! Bravo!!! South County Lexus has been servicing my RX450h for more than 2 years. They always provide the service needed on time and always friendly! Bravo!!! More
FOR DEALERSHIP RGD was great - as always. One thing though for the dealership - computers for the customers to use while waiting. Second time in 6 months - 1 c RGD was great - as always. One thing though for the dealership - computers for the customers to use while waiting. Second time in 6 months - 1 computer would not connect to the internet. The other computer was being used by the salesmen and they would not let me use it. This is SO BAD!!!!!!!!!!! Please remedy this situation. More
RGD was great, and by far, the best service rep we have had! RGD was wonderful to work with! We had some not so good experiences previously to this visit, however, RGD went above and beyond to accommodate our ne RGD was wonderful to work with! We had some not so good experiences previously to this visit, however, RGD went above and beyond to accommodate our needs. More
Routine Maintenance and detail. Always friendly, helpful and keep their commitments as far as time is concerned. Service work is always first rate. Detail work, which is contracted Always friendly, helpful and keep their commitments as far as time is concerned. Service work is always first rate. Detail work, which is contracted out, is better than acceptable but a little more attention to small details would make it excellent. More
Great overall experience. Cezar. You are the best I felt welcome, Cesar. Was so helpfull , informative. Got me the car I wanted and help me get the deal I wanted. Thank you Cezar. You made this exper I felt welcome, Cesar. Was so helpfull , informative. Got me the car I wanted and help me get the deal I wanted. Thank you Cezar. You made this experience the best I have had More
Received great customer service I wanted to express my thanks to RGD who picked up my vehicle from my home for service, got me a loaner vehicle and brought back my vehicle the next d I wanted to express my thanks to RGD who picked up my vehicle from my home for service, got me a loaner vehicle and brought back my vehicle the next day. I appreciate his efforts and dedication to provide excellent customer service More
Very very helpful The service I received at the dealership with my service was very efficient. The service advisor was very informative and friendly. a+ Very well done The service I received at the dealership with my service was very efficient. The service advisor was very informative and friendly. a+ Very well done More
He had me at hello! From the first call to the sales department.(answered by Tim )until the minute I drove off the lot. Tim Tran had me. I've been in sales my entire life From the first call to the sales department.(answered by Tim )until the minute I drove off the lot. Tim Tran had me. I've been in sales my entire life and if there's one thing I've learned if nothing else, is that we buy people. I realize today that Tim Tran put me together from hello! His energy and enthusiasm were not only intoxicating but also necessary to close me. His patience with my indecisive attitude and my inability to commit were only outdone by his dedication and drive to close the deal and more importantly make me a believer in him. It's kinda funny because he was able to do in about a weeks time what my boss was unable to do in 7 years of xxxx talking. Get me to purchase a new car. All B.S. and stroking to the side. This guy is the "Holifield" of sales. Real deal. The first opportunity I get to send him a referral. It's done. I come from a place where there is no substitute for hard work and if you ain't on your hustle you're worthless. He was on his from hello. Here is a prime example of the 80/20 rule. It's no mistake that he helped me. He made every follow up call. Answered every text. And grinded all the way through til the unit left the lot. More importantly he did it while I looked like a total stroke the whole time. That's sales. Instead of blowing me off because I acted like a Jack. He kept going until the deal was done and then some. Gina in finance buttoned me up tight. She was sweet and easy to talk to. Houston was again a touch of class. Young guy. Old soul. Parents should be proud. Tim Tran is my ambassador of Quan. Thanks Tim. And as far as dealers go. From being employed by 2 and being on the lot at several. South County Lexus is literally "THE BUSINESS" keep it up and make that guy a trainer for any new sales people. He understands the hustle. Sincerely, Shan Zain Mir More
Lexus Experience We are very satisfied with our car and the dealership. We will definitely be coming back in the future. Our salesperson Cezar was very patient with us We are very satisfied with our car and the dealership. We will definitely be coming back in the future. Our salesperson Cezar was very patient with us and got us the car we wanted. I would defitinitely recommend my friends and family to him. More