South County Lexus

great customer service Friendly and accommodating from start to finish. Everyone went out of their way to make for a smooth and easy experience. Car was ready on time as p Friendly and accommodating from start to finish. Everyone went out of their way to make for a smooth and easy experience. Car was ready on time as promised. More

Excellent service and expertise from RGD!! RGD is one of the most (if not the most) qualified service advisors I've had the opportunity to work with. He has extensive knowledge in the business RGD is one of the most (if not the most) qualified service advisors I've had the opportunity to work with. He has extensive knowledge in the business and excellent customer service skills that make him an all-round asset to Lexus. I can't say enough good things about RGD. More

Satisfied customer Service manager Daniel and service writer Huh made me fell valued and important. The agency provides great customer service and values their customers Service manager Daniel and service writer Huh made me fell valued and important. The agency provides great customer service and values their customers and took the time to explain every repair. More

All great...until the real problems begin. As the title states, all is great until the real trouble begins. You know the overpriced oil changes, regular service, the constant recalls...yes tho As the title states, all is great until the real trouble begins. You know the overpriced oil changes, regular service, the constant recalls...yes those are done fine. Until something gets missed, something that potentially later may cost you thousands of dollars in repairs, then they will just start giving you reasons why things are not their fault, and will try to get rid of you ASAP. I think many now know of the engine misfire issues many of Lexus cars are having. If you're lucky enough to catch this while the engine warranty has not expired, then you're lucky. If not, then get ready to spend a small fortune for repairs. This is nothing new for Lexus it appears, just google 'engine misfire'. My problem with the dealer is that I have received a lot of misinformation on this problem. From the info on the term of the extended warranty, which would have allowed me to have this service done free of charge, to the misinformation about the engine cleaning service, to increasing service cost on me when I needed additional service to address the issue. Just inexcusable. The sales department is fine for the most part, but the service department, only great with the simple stuff. In the end I went to a local mechanic. More

Great service and caring people. I was very pleased with the service provided to my RX 350 Lexus. The employee l delt with was friendly and helpful. He answered all the questions l as I was very pleased with the service provided to my RX 350 Lexus. The employee l delt with was friendly and helpful. He answered all the questions l asked. Great service. ?? More

Time in and out as promised. Courteous, & professional Reason for visit was scheduled 6 month service. Time in & out was as promised. Service consultant (Daven Anthony) was courteous, knowledgeable & profe Reason for visit was scheduled 6 month service. Time in & out was as promised. Service consultant (Daven Anthony) was courteous, knowledgeable & professional. Also interfaced with Ryan Imp, Vehicle Delivery Specialist. More

new car buying I have purchased a car from Mike Porter before and was totally satisfied. I trust Mike as he is honest and knowledgeable. Mike is why we buy cars at I have purchased a car from Mike Porter before and was totally satisfied. I trust Mike as he is honest and knowledgeable. Mike is why we buy cars at this dealership! More

Service Department Greatest service and customer care I have experienced for my Lexus GX. Daven was incredibly accommodating and the quality and results were beyond m Greatest service and customer care I have experienced for my Lexus GX. Daven was incredibly accommodating and the quality and results were beyond my expectations. More

First class from Evan Evan, I really appreciate the way you took care of me at the last minute on a Friday afternoon at 5pm with no appointment in the system. First class Evan, I really appreciate the way you took care of me at the last minute on a Friday afternoon at 5pm with no appointment in the system. First class all the way. You score a 10 with me and we will be back to Lexus Mission Viejo again. More

Purchase a new car Answer all concerns. Very friendly service. More selection on new car models. Very helpful regarding financing. Will definitely come back and referral Answer all concerns. Very friendly service. More selection on new car models. Very helpful regarding financing. Will definitely come back and referral friends and family. Excellence salesman....Nasser. More