South County Lexus

Satisfied customer Service manager Daniel and service writer Huh made me fell valued and important. The agency provides great customer service and values their customers Service manager Daniel and service writer Huh made me fell valued and important. The agency provides great customer service and values their customers and took the time to explain every repair. More

All great...until the real problems begin. As the title states, all is great until the real trouble begins. You know the overpriced oil changes, regular service, the constant recalls...yes tho As the title states, all is great until the real trouble begins. You know the overpriced oil changes, regular service, the constant recalls...yes those are done fine. Until something gets missed, something that potentially later may cost you thousands of dollars in repairs, then they will just start giving you reasons why things are not their fault, and will try to get rid of you ASAP. I think many now know of the engine misfire issues many of Lexus cars are having. If you're lucky enough to catch this while the engine warranty has not expired, then you're lucky. If not, then get ready to spend a small fortune for repairs. This is nothing new for Lexus it appears, just google 'engine misfire'. My problem with the dealer is that I have received a lot of misinformation on this problem. From the info on the term of the extended warranty, which would have allowed me to have this service done free of charge, to the misinformation about the engine cleaning service, to increasing service cost on me when I needed additional service to address the issue. Just inexcusable. The sales department is fine for the most part, but the service department, only great with the simple stuff. In the end I went to a local mechanic. More

Great service and caring people. I was very pleased with the service provided to my RX 350 Lexus. The employee l delt with was friendly and helpful. He answered all the questions l as I was very pleased with the service provided to my RX 350 Lexus. The employee l delt with was friendly and helpful. He answered all the questions l asked. Great service. ?? More

Time in and out as promised. Courteous, & professional Reason for visit was scheduled 6 month service. Time in & out was as promised. Service consultant (Daven Anthony) was courteous, knowledgeable & profe Reason for visit was scheduled 6 month service. Time in & out was as promised. Service consultant (Daven Anthony) was courteous, knowledgeable & professional. Also interfaced with Ryan Imp, Vehicle Delivery Specialist. More

new car buying I have purchased a car from Mike Porter before and was totally satisfied. I trust Mike as he is honest and knowledgeable. Mike is why we buy cars at I have purchased a car from Mike Porter before and was totally satisfied. I trust Mike as he is honest and knowledgeable. Mike is why we buy cars at this dealership! More

Service Department Greatest service and customer care I have experienced for my Lexus GX. Daven was incredibly accommodating and the quality and results were beyond m Greatest service and customer care I have experienced for my Lexus GX. Daven was incredibly accommodating and the quality and results were beyond my expectations. More

First class from Evan Evan, I really appreciate the way you took care of me at the last minute on a Friday afternoon at 5pm with no appointment in the system. First class Evan, I really appreciate the way you took care of me at the last minute on a Friday afternoon at 5pm with no appointment in the system. First class all the way. You score a 10 with me and we will be back to Lexus Mission Viejo again. More

Purchase a new car Answer all concerns. Very friendly service. More selection on new car models. Very helpful regarding financing. Will definitely come back and referral Answer all concerns. Very friendly service. More selection on new car models. Very helpful regarding financing. Will definitely come back and referral friends and family. Excellence salesman....Nasser. More

Great service. The service was great. The only hitch was with the loaner car. The car was very dirty when I got in to leave, but Luis was on it when I showed him, an The service was great. The only hitch was with the loaner car. The car was very dirty when I got in to leave, but Luis was on it when I showed him, and he immediately got me another loaner. In the past I received a car wash, but not this time so I don't know if this service is still being offered. More

Great place to buy a Lexus No presure form Salesperson or F&I person. Lots of pre-owned cars to choose from No price haggling as posted price lowest possible price Prices ar No presure form Salesperson or F&I person. Lots of pre-owned cars to choose from No price haggling as posted price lowest possible price Prices are very competitive compared to other on-line listings Great overall experience More