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South County Lexus

Mission Viejo, CA

4.2
1,779 Reviews

28242 Marguerite Parkway

Mission Viejo, CA

92692

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Showing 1,779 reviews

December 30, 2016

Consistently Great service. Always can count on this dealership for prompt, courteous service. Very attentive to customers. Every person I encounter is unfailin More

by Carl Piper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Smuckler
Jan 04, 2017 -

South County Lexus responded

We appreciate your continued business, Carl! Thanks for sharing!

December 29, 2016

Recent Lease of RX 350 We hadn't used South County Lexus for 6 years as our last experience had not been good and they were not aggressive with their pricing. But we wanted More

by Scott Presnall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hasso, Gina Neumeyer, Amadeus (not sure of his last name but he was excellent in showing us the new car and taking in the old car)
Jan 04, 2017 -

South County Lexus responded

Thank you so much for this feedback, Scott. We have made a lot of improvements to our staff and our business practices in the past few years, and we're grateful to hear that it's paying off. Thanks for coming in and giving us another shot. Enjoy your new ride and let us know if you have any questions!

December 29, 2016

Great In and out quick and had loaner in beteen. Service manager great and took care of all my car needs. This my third Lexus. Great Service center. More

by Tom28281
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daven
Jan 04, 2017 -

South County Lexus responded

Thank you for your business, Tom! We're glad everything went well and you enjoyed the loaner!

December 28, 2016

Excellent service and on time First time service at this dealer, am trying them out with my other Lexus this Friday. They provided a loaner car and finished on time More

by nowackimark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie
Jan 04, 2017 -

South County Lexus responded

Glad we could help and you enjoyed the loaner. Thanks for choosing South County Lexus!

December 28, 2016

Customer Service Above and Beyond Expectations Entire staff was very friendly and professional. Our salesman Mike Porter was outstanding! Mike took the time WE NEEDED, we never felt rushed or press More

by Dave S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Porter
Jan 04, 2017 -

South County Lexus responded

Thanks so much, Dave & Miriam! We're glad we could make things happen for you!

December 28, 2016

Extremely helpful and courteous! Great people, excellent treatment, very professional, extreme effort and investment in time by Jeffrey Rawitch to pick me up 35 miles away and return More

by Fritz Strehlow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Rawitch, Ryan Hanson, Gina Neumeyer
Jan 04, 2017 -

South County Lexus responded

We're glad we could get the job done quickly and efficiently, Fritz! Thanks for coming in!

December 27, 2016

Excellent service experience I took my GS in because there was a slight fluid leak and I wanted to get it checked out. My car is over 10 years old now and the 90K service was due More

by Dave Barnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin - Service coordinator, Patrick - Master Mechanic
Jan 04, 2017 -

South County Lexus responded

Thanks for servicing your GS with us, Dave! We're glad that we could make the experience something worth writing about!

December 27, 2016

Excellent service Vince was extremely helpful as usual. He made sure that everything was completed to my satisfaction, and treated me with the respect and courtesy tha More

by Sperls
Recommend Dealer
Yes
Employees Worked With
Vince
Dec 31, 2016 -

South County Lexus responded

Thank you so much for the outstanding feedback! We are so happy to hear that Vince continues to provide you with top notch service and we truly appreciate your repeat business. It is always wonderful working with you and we look forward to your next visit with us!

December 24, 2016

LOVE IT, LOVE IT, LOVE IT AGAIN LOVE THE CAR I had my car serviced and was extremely please with the work and handling. Kevin was an awesome person in his service to me. I could not have been More

by Winchester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keven in service and Gred in sales
Dec 31, 2016 -

South County Lexus responded

Wow, what a great review! Thank you so much for coming to us. It sounds like things went perfectly, and we appreciate you coming in. Enjoy the newly fixed vehicle and your brand new one!

December 24, 2016

Superb! I have an older model Lexus, which I love. The service staff at SCL always make me feel appreciated. I find that they are quite knowledgeable and ar More

by cglcgl123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
Dec 31, 2016 -

South County Lexus responded

We were happy to help! Thank you for coming in to shop with us and leaving us your feedback. We look forward to your next visit!

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