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South County Lexus

Mission Viejo, CA

4.4
1,775 Reviews

28242 Marguerite Parkway

Mission Viejo, CA

92692

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Showing 1,775 reviews

November 15, 2024

We had the most extraordinary salesperson, Augie who had us in the next day purchasing our new vehicle. I was just looking the previous day, but wound up back the next day to purchase a NX 350. I would reco More

by Stephanie Yancey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Augie Degadillo & John Vavara
Nov 16, 2024 -

Stephanie Yancey responded

Thank you for all your help Augie! Your professionalism, knowledge & kindness, made all the difference on our decision to purchase a Lexus NX350. I originally went in to just look around with a different car brand in mind, but after getting to know about lexus and speaking with you, my husband and i were back the next day to purchase this beautiful vehicle. You definitely are a asset to the company. John in finance was also so kind & made smooth sailing of all the pprwrk that needed to be signed. I will recommend South County Lexus & Augie to everyone! I have given out his card out to others since our purchase. Thank You, John & Stephanie Yancey

Nov 18, 2024 -

Stephanie Yancey responded

Thank you for employees that care & enjoy their work and make the customer #1 priority. Augie is an exceptional person who seems rare to find nowadays. A gem of a gentleman! His knowledge & expertise was a big reason we chose Lexus. I had not decided on a brand of vehicle, and i can honestly say, Augie was a huge reason we returned the next day to purchase a vehicle from your lot! My husband was also impressed by the care & service we received. John V. in finance is also great! He made the pprwrk a breeze to sign. You have quite a excellent team at South County Lexus. Thank You, John & Stephanie Yancey

Nov 18, 2024 -

South County Lexus responded

Thank you, Stephanie and John! We’re thrilled to hear about your exceptional experience with Augie. Our team strives to make every visit memorable, and it's fantastic to know that you found the perfect vehicle. We appreciate your recommendation and look forward to serving you again!

October 24, 2024

I literally just had an outstanding experience with South County Lexus in performing a 30,000 mile service on my 2023 LS500 F-sport! The service writer Maria, was great! Excellent communication on all update More

by paultrangroup1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
Oct 25, 2024 -

South County Lexus responded

Thanks for the fantastic feedback, Paul! We're thrilled to hear you had an outstanding experience with us and that Maria provided excellent service. Your satisfaction means the world to us, and we look forward to seeing you again for your next service!

May 26, 2024

I purchased my 2023 Lexus Rx350h online and had the best possible experience thanks to Zoe S. She made everything happen perfectly including getting the car trucked to my location. There were some issues wi More

by pfriedmanco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zoe Shetley
May 28, 2024 -

South County Lexus responded

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

March 20, 2024

Most enjoyable car buying experience I’ve ever had. Friendly, no pressure sale. Knowledgeable about the NX 350h I was interested in. My appointment contact JR.wanted to get me exactly what I wanted More

by Behardy1111
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Omar
March 12, 2024

I have been buying & servicing my Lexus automobiles exclusively from South Coast Lexus since 2002 ,and working with JR since October 2019. JR provides exceptional personalized service, and I have recom More

by Bob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Rawitch (JR)
Mar 12, 2024 -

South County Lexus responded

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.

February 08, 2024

Great follow-up and with a desire to help me with what I was looking for. More

by danmccoy10
Recommend Dealer
Yes
Employees Worked With
Bill Peters
Feb 08, 2024 -

South County Lexus responded

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.

January 26, 2024

Matt and Saif were patient with my particular situation. Both were professional and down to earth. I felt welcomed into the dealership as a whole as well More

by christinalaura94
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saif , Matt Hasso
Jan 29, 2024 -

South County Lexus responded

Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.

December 11, 2023

Painless purchase process. JR matched the price that I had from another dealership that didn't have the color that I wanted. The actual purchase went quickly. More

by duhmel
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeffrey Rawitch
Dec 14, 2023 -

South County Lexus responded

Thank you for taking the time to share your positive experience with us! We're thrilled to learn that our team provided you with the excellent service we strive for. Your satisfaction is our motivation, and we appreciate your trust in us. If there's anything more we can do for you, please don't hesitate to let us know!

October 11, 2023

I recently bought a used Lexus IS from this dealership. They told me they were a non-negotiating dealer, but then they threw me in that room with the finance guy. That’s when the negotiations began. James, More

by suealgaze
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hans Ham
Oct 13, 2023 -

South County Lexus responded

We’re disappointed to hear this as we strive to provide every customer a 5-star experience. Unfortunately we cannot identify you by this screen name to reach out directly so please contact Houston Lustig, our Sales Director, at 949-359-4645 to discuss this further at your earliest convenience.

July 30, 2023

Made an offer on a car that was ignored by the sales guy like it was a personal insult. I started filling out this questionnaire and low and behold I get a voicemail an hour later saying “if you have an off More

by Namecannotbeblank
Recommend Dealer
No
Employees Worked With
Can’t be blank
Aug 04, 2023 -

South County Lexus responded

We’re disappointed to hear you feel there’s been miscommunication with our team. At your earliest convenience, please contact Houston Lustig, our Sales Director, at 949-359-4645 to discuss this further.

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