South Charlotte Hyundai

Ive always had a pleasant experience at Keith hawthorn hyundia dealership. I've had my genesis for almost 3 years and there are allot of miles on it. They always do a great job, and always explain what th hyundia dealership. I've had my genesis for almost 3 years and there are allot of miles on it. They always do a great job, and always explain what they did and tell me what kind of service I need the next time and price. More

Wrote them a very large check for a vehicle and they NEVER titled or tagged it. After a month and me harrassing them, they finally sent the paperwork in. They lied to me several times prior to this ab NEVER titled or tagged it. After a month and me harrassing them, they finally sent the paperwork in. They lied to me several times prior to this about where the paperwork was in process. Then, they didn't do the paperwork correctly and never told us, just continued to let us wait. I own a car that I legally don't own. The Manager himself is supposed to be on top of the problem and even he doesn't follow through with phone calls. He blames it on others, when he knows he is surrounded by incompetence. He should now be spear heading the whole effort. But it is apparently beneath him, and so he has the incompetent clerk continue to botch the job. More

This dealership does not value customer service when it comes to the service department and the parts department is horrendous. You wait at least 6 days for parts and more than half the time the wrong part comes to the service department and the parts department is horrendous. You wait at least 6 days for parts and more than half the time the wrong parts arrive. Service visits are expensive, they do not offer loaners and they actually expect you to PAY to have your car washed while it's in for service. It is the ONLY dealership service department I've ever heard of that does not automatically wash and vacuum the car as part of its customer service. They will apologize but nothing changes. Absolutely do not use this dealership. More