I spent most of a day communicating with this dealership about a vehicle they had on their website. I set an appointment to go down and see the vehicle and test drive it. I was ready to purchase the vehicle, but when I arrived, the salesperson I had been communicating with wasn't available to see me. Shortly after being there, I was told the car was no longer there and I was asked about buying a different car. The old bait and switch. This was the worst dealer I have ever encountered. I have never experienced a lack of professionalism like that in 40 plus years of driving. I would not recommend anything about this dealership or anyone working there. As a matter of fact, I was texted the next day with a quote on a different vehicle to "make up" for the issue I encountered with them. My response was "If you offered to give me a new SEL, I would not trust you and your dealership enough to drive back down there to get it." Absolutely terrible dealer experience.

Was hoping to find an honest and capable service dept and dealership. Only because time was the main consideration, I did not have the luxury of comparison pricing. Huge mistake! After the fact I found out how much more I was charged than should have been. Someone called a day or so after the work was done inquiring about my experience. After listening(or not) he said he would look into it. I’m not expecting to hear from anyone. Steve M

WANTED TO START SERVICE DEPT RELATIONSHIP WITH HYUNDAI OF SOUTH CHARLOTTE!! HOWEVER, AFTER A SERVICE MISDIAGNOSED AND $8000 DOLLARS LATER, MY CAR HAD THE SAME PROBLEM IT DID WHEN I LEFT IT THERE!! I HAVE LEFT TWO REVIEWS WITH REQUEST FOR GM OR OWNER TO CONTACT ME?? NO APOLOGIES FROM THEIR STAFF OR SERVICE MGR?? VERY UNPROFESSIONAL BUSINESS AND WATCH OUT FOR OVER CHARGES!! A ZERO REVIEW IS WARRANTIED THIS TIME!!

process was easy and fast was i was in and out in no time .. my rep was great to work with

I would like to take a moment to share my thoughts and experiences at South Charlotte Hyundai. This facility is relatively new, and the building is impressive, located at 10518 Cadillac Street in Pineville/Charlotte. I recently leased a 2025 Hyundai Santa Cruz, and I am extremely satisfied with the care and individualized attention I received from the Sales Manager, Mr. Fred Collymore. Fred was truly exceptional. He was patient, kind, and highly flexible, ensuring I never felt pressured or rushed during the process. Together with his outstanding Sales Team, which includes Tavarus Mcelvaine and Dylan Beery, they handled my lease with the utmost care and attention. As an active physician who travels to various sites, finding the right vehicle was crucial for me. I also needed a reliable vehicle for my journeys between New York and North Carolina. I am incredibly grateful to Fred for going above and beyond to help me secure the right car. During the negotiation process, I found Fred and his team to be dignified and fair. Tavarus Mcelvaine, my salesman, was knowledgeable and courteous. I had many questions, and Tavarus was always willing to provide the right answers. Dylan Beery also offered great support when Tavarus was not available. One aspect that stood out to me about this dealership is their unique team approach to sales. Additionally, the service area appeared well-organized and provided a comfortable space for customers waiting for their vehicles to be serviced. Overall, I am very impressed and had a tremendously positive experience with this recent lease. I highly recommend anyone looking to lease or purchase a new vehicle to visit this location and ask for Fred and his friendly team!

Steven Sherman, the advisor who checked me in is awesome! There was some discrepancies in what I was promised and he accommodated my request. Very professional!