South Charlotte Hyundai

Take your money elsewhere Took this dealership 10 weeks to provide my state’s tag office (GA) the proper paperwork for me to get tags on my car. They did not even respond to my Took this dealership 10 weeks to provide my state’s tag office (GA) the proper paperwork for me to get tags on my car. They did not even respond to my Better Business Bureau complaint, but I noticed they DID respond to others. That should tell you something. February 8, 2015 I purchased a used Black Chrysler 300 SRT from this dealership’s used car department. So naturally, my temporary 30-day tag from this dealership expired on March 8, 2015. They did not file the paperwork with my state’s tag office until March 11, 2015 (I have an email from general manager/owner stating this). So as you can see it was not even filed until AFTER my 30-day temp tag expired. There could be many reasons why this happened. We were lied to TWICE by this dealership telling us it was filed (once by a title clerk to my assistant, and another time directly to me by the Finance Manager). Based on multiple conversations between my assistant speaking to General Manager, the Title/Financial Person, the former General Manager, two of the Sales Managers, and the Finance Manager, South Charlotte Hyundai basically sold me a used car they did not have clean/clear/correct title on. What makes it worse is I purchased a car owned by one of the Sales Managers. So it’s rather disturbing that this person apparently knowingly let this transaction happen on February 8, 2015….knowing no valid title was presently in their possession. I find out all of this after the sale, and after multiple conversations with the people I named above talking to my assistant, plus an email chain the Title/Financial Person sent my assistant with all of their dealership’s discussion on this issue. Long story short this email chain says they never filed my titlework/tagwork with my state before my temporary tag expired. Fast forward 10 days, my state’s tag office (GA) informs me this dealership incorrectly filed the paperwork they did on March 11 2015, DUE TO A MISSING TITLE DOCUMENT, and this dealership will now have to re-file the tag application again (as of March 27, 2015). So following this chronology, this dealership put me in a bad legal situation since March 8, 2015. I was then making car payments on a car I cannot legally drive….because of this dealership’s negligence the past 7 weeks. As of March 29, 2015 and this dealership still had NOT filed the proper paperwork with my state’s tag office. After being ignored by the general manager and the title/financial person the past 10 days (we have the email trail to prove it), the person who was "currently in charge for the general manager" was contacted by my assistant on 4/7/2015. We were told the title/financial person (same person mentioned in complaint) would be calling us today with an update. THAT DID NOT HAPPEN. My assistant called the dealership back TWO MORE TIMES to finally get the 4/7/15 update from the person who is "currently in charge for the general manager". Dealership says they have re-filed my title/tag work with my state (GA) as of 4/6/15. They re-filed apparently yesterday 4/6/15, which still has put me out of legally driving the car since 3/8/15. WE ARE NOW PUSHING INTO APRIL 2015 AND I BOUGHT THIS VEHICLE on 2/8/15. We continued to get the run-around, and continued to have to call the dealership to get updates. They have caused me this hardship, WHY ARE THEY NOT CONTACTING ME/US AND UPDATING ME/US??? Tag received April 17, 2015 (10 weeks later). This has been the worst experience I have had with a dealership on purchasing a vehicle (and still ongoing unfortunately). Take your money elsewhere. More

sales When we came in on a Sunday, we were just looking around. We really didn't think we would be able to get a new car. Antonio Grant came out in the rain When we came in on a Sunday, we were just looking around. We really didn't think we would be able to get a new car. Antonio Grant came out in the rain; and helped us in every way possible to put us in a beautiful Serrano Red Santa fa. He really is an assist to the dealership. More

Service Department Visit was begun on time, work was closely followed by Shane Sorrells, and, returned to me washed even though an electronic part has to be ordered to c Visit was begun on time, work was closely followed by Shane Sorrells, and, returned to me washed even though an electronic part has to be ordered to complete the job. Everyone was professional and concerned to be sure the customer (me) was satisfied. Thanks Shane. More

Great staff, wonderful experience The entire experience of buying a vehicle has always stressed me out. I really dislike every part of it. Antonio Grant made this experience, funny, en The entire experience of buying a vehicle has always stressed me out. I really dislike every part of it. Antonio Grant made this experience, funny, entertaining and as easy as he possibly could. All I can say is that, he is easily the most patient man ever. I made you work for your money Antonio =) and I really appreciate everything you did for me. I will definitely be sending some crazy customers your way. Thanks again! More

Great Service Experience I brought my car in to have an oil change and to check on the tires and any other service I needed. Meng Lim was my contact in the service department I brought my car in to have an oil change and to check on the tires and any other service I needed. Meng Lim was my contact in the service department. He did a fine job and because it was going to take longer than typical he helped me with a service car to get to my meeting while he got the tires I needed I feel that he went above and beyond to take good care of me and my time. He is a very nice gentlemen. More

Great Service and sales staff This is the only dealership service department that I will let do any type work on my 2007 Veracruz, great service every time I visit them and a grea This is the only dealership service department that I will let do any type work on my 2007 Veracruz, great service every time I visit them and a great service staff. Shane and his staff are great and I will continue to use their service department, and will recommend any Hyundai owner to bring their cars and trucks to South Charlotte for great service and great sales staff.Keep up the excellent work team. More

Excellent experience 2d Hyundai Genesis I've purchased from this dealer and both times the process was excellent. This time my sales guy was Anthony Peake and he did an e 2d Hyundai Genesis I've purchased from this dealer and both times the process was excellent. This time my sales guy was Anthony Peake and he did an excellent job. I couldn't ask for a better experience - no high pressure. My experience with the service dept has been just as good - always professional with quality work. More

Bad experience turned great! I or my family have purchased 7 cars from Charles (Anthony) Peake over the last several years. He has always been a professional and caring sales repr I or my family have purchased 7 cars from Charles (Anthony) Peake over the last several years. He has always been a professional and caring sales representative. I had leased car from Charles and was very unhappy with it and wanted to get another vehicle. Charles worked for several weeks and was able to broker a deal where I could get into the car I actually wanted at a fair price based on the negative equity situation I found my self in. I love the new 2015 Genesis Coupe and look forward to many happy motoring miles in the years to come. Thanks Charles, your rock! More

First Time Car Owner Thank you Blaine Decker & Anthony Peake at South Charlotte Hyundai for getting me into my first owned vehicle. As a first time car buyer the process w Thank you Blaine Decker & Anthony Peake at South Charlotte Hyundai for getting me into my first owned vehicle. As a first time car buyer the process was easier and more simple than I had imagined. Anthony did a great job explaining the features of the car to me and Blaine did a great job on informing me on all the financial aspects of the vehicle. Overall the customer service was great and I am happy with my purchase!!! Thanks to the South Charlotte Hyundai Team I was able to drive off in my dream car! More

Service Department Rocks! Shane in the service department at South Charlotte Hyundai is amazing! He goes above and beyond to work with my schedule ensuring I receive prompt ass Shane in the service department at South Charlotte Hyundai is amazing! He goes above and beyond to work with my schedule ensuring I receive prompt assistance with any service needed. I would highly recommend this dealership's service department because of him. More