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South Charlotte Hyundai

Pineville, NC

3.1
712 Reviews

10518 Cadillac Street

Pineville, NC

28134

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Showing 712 reviews

May 18, 2023

Disappointed doesn't even begin to describe my experience buying a vehicle at this dealership. Their only concern is taking your money. Once the sale is made, don't expect ANY communication from anyone at th More

by Kellie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Phillip Oden and Miguel
May 22, 2023 -

South Charlotte Hyundai responded

Hi Kellie, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at South Charlotte Hyundai. We would like to make this up to you, if we still can. Please reach out us at (980) 224-5870 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.

September 17, 2022

I would like to thank my service advisor Jose and service manager Ron for their great support to fix complex AC problem in my Hyundai Sonata car. Earlier I was charged $3000 to fix my AC but it was still not More

by Deval Mehta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose and Josh
Sep 20, 2022 -

South Charlotte Hyundai responded

Hi Deval, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at South Charlotte Hyundai. We would like to make this up to you, if we still can. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (980) 224-5870 and we will do our best to make this better.

Sep 24, 2022 -

Deval Mehta responded

I would like to thank my service advisor Jose and service manager Ron for their great support to fix complex AC problem in my Hyundai Sonata car. Earlier I was charged $3000 to fix my AC but it was still not working when keys were delivered to me on last Saturday. This issue had happened because Jose was out sick on that day and some other service advisor was not sure on what to check before calling me to pick up my car. When I talked to service manager Ron on Monday about this experience, he was very co-operative and understanding. He quickly apologized for confusion caused on Saturday in absence of Jose. He assured me that AC would be fixed without any additional charges of labor and any parts. Jose returned to work on Tuesday and from there on handled my car very well. He frequently kept me updated on my car’s status. Finally my car was fixed on Thursday after multiple diagnosis tests. Jose quickly called me to inform this. I picked up my car without paying any additional charge for additional labor and part which was replaced to fix AC problem. I really thank Jose and Ron for their excellent customer service and support. I would definitely come back and work with Jose for my future services or any mechanical problem in my car.

September 01, 2022

After buying a vehicle here in the past, you’d think they’d show you some sort of respect. Nah. After calling the dealership this morning, speaking to Phillip Oden, I let him know I had a lease I was lo More

by acald1990
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phillip Oden
Sep 04, 2022 -

South Charlotte Hyundai responded

Hi, thanks for reaching out to us. Here at South Charlotte Hyundai we work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. This is not something we like to hear. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (980) 224-5870 and we will do our best to make this better.

July 30, 2022

Cancelled my appointment twice within 48 hours of appointment time because they can’t get themselves organized. Completely unprofessional and not how you handle business. No longer using them for my More

by Kelly F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Peake
Aug 02, 2022 -

South Charlotte Hyundai responded

Hi Kelly, we're extremely disappointed to hear that you left South Charlotte Hyundai feeling unsatisfied. This is never something we want to hear. We would like a chance to make this right. We want to know what caused you to leave feeling this way and more importantly, what we can do to make it up to you. Please contact the manager’s office directly at (980) 224-5870 so we can address your concerns and rectify the situation to the best of our abilities.

July 17, 2022

After 10 days waiting on My Deal through their own website. They NEVER had the car. They have terrible on customer service. I am so glad that I didn’t buy from them and would have regretted it. Please More

by BLURAYKING
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jillian Jones
Jul 19, 2022 -

South Charlotte Hyundai responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (980) 224-5870 to share more details about your visit so we can make things right.

Jul 19, 2022 -

BLURAYKING responded

No thanks

May 28, 2022

Before you take your car in to the South Charlotte Hyundai for repair -- all I can say is owner beware!! I had my car towed to the South Charlotte Service Center and they misdiagnosed my car (which t More

by abgajus
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Crystal
April 06, 2022

Great staff and very friendly. Device advisor is very smart and the te h that work on my car very professional. Great dealer experience More

by Josemcodemo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krystal and Jose
Apr 08, 2022 -

South Charlotte Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 07, 2022

They're fine until AFTER you buy the car. Their customer "service" is nonexistent. I've been trying to get my permanent license plates (which I paid for) and have been getting either (what More

by brian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Peake, Cam Hudson
October 19, 2021

It takes way too long for an oil change an 11:15 appointment car does not go on a lift until 12:15 and don’t get out of the dealership until 1:15 way too long for An oil change. If you have an appoi More

by mzielinski1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal
Oct 22, 2021 -

South Charlotte Hyundai responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 01, 2021

My car had a recall on the engine. I took my car to Hyundai and Crystal K. was extremely helpful with making sure I was at ease knowing the process and provided updates throughout the process! Although More

by casaharr94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Kush
Oct 04, 2021 -

South Charlotte Hyundai responded

Hello, we're happy you found our staff to be so supportive during your experience here at South Charlotte Hyundai. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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