South Charlotte Hyundai

I bought a white Hyundai Sonata a little over a year ago. It has been a nightmare almost from the beginning. My car has an oil consumption problem, big chunks of paint coming off the car, a/c quit working. I It has been a nightmare almost from the beginning. My car has an oil consumption problem, big chunks of paint coming off the car, a/c quit working. I’ve had a cop show up at my house because they did not transfer the tag from the vehicle I traded in when I went up there they blamed the DMV. When I took it up there for the oil consumption problem I was told it was normal that the oil light was coming on and I was having to pour oil in the car 4 or 5 times between oil changes to just not go by what was on the dipstick. Now I’m told that Hyundai will not even think about replacing the engine without me shelling out $700 dollars for a test first. My car has now been there for 3 weeks getting someone to the phone or to talk to you takes days. I was told when I brought it in for the ac I had a good warranty it would cover it now and if not it would be a $129 dollars. Then my service tech called and said it was going to be over 500 dollars. When I said I would take the car elsewhere to be fixed I was told I had to pay 155 dollars for them diagnosing the problem. I was also told I did not have an extended warranty on the car. I then questioned why I did not when I was told I did. I questioned I did not understand when I traded in 2 cars one was paid off one that I owed 5,000 on and put 8000 dollars down but I owe 23000 dollars on this car that was 17000 dollars where did all of this get applied. In the same day I was miraculously called back and told it was internal mess up on their part I do have an extended warranty that will cover the ac I will have to pay 100 deposit though. We are now in the 3 rd week and after calling yesterday I was told there was no notes regarding my car in the system after being on hold for 40 minutes she was going to have to get with someone who knew about the car. She did call me back yesterday and told me she spoke with the gentleman who sold me the car who will not return my calls either but could blow my phone up when he was trying to sell me the car. Yesterday evening I was called back and the part was approved for the ac the part just needed to be ordered which she was going to do then I’m not sure why it had not already been ordered. I have not been offered a loaner vehicle even though they have admitted this is their fault. I will never buy another car from this company or own another Hyundai. I want to warn others to have to have the vehicle checked out elsewhere before buying the oil consumption problem has been an ongoing problem since I got the car. Hyundai has been of very little help for any of the issues and the biggest selling point of theirs was they have great warranties has done me no good. More

My car was recalled as a result of a manufacturer concern with the engine. I was told they have no loaner cars, but I would not have a car for three months. It took five days to learn what was wrong with my with the engine. I was told they have no loaner cars, but I would not have a car for three months. It took five days to learn what was wrong with my car. It took 9 phone calls to get an answer. The lack of assistance in getting a rental car and the inability for anyone to support is unbelievable. I will not buy another car from this dealership. More

READ WHAT I WROTE ON THEIR WEBSITE. ...CONTACTING HEADQUARTERS ON PHIL & MANAGER AFTER WHAT I ENCOUNTERED ...CONTACTING HEADQUARTERS ON PHIL & MANAGER AFTER WHAT I ENCOUNTERED More

Traded in my suv on a 2023 Mercedes with about 7500 miles. Finished all the paperwork after closing and left as all of the staff were rushing out the door. Immediately got a warning message on the dash miles. Finished all the paperwork after closing and left as all of the staff were rushing out the door. Immediately got a warning message on the dash right before leaving the lot. Immediately started calling the dealership, my salesperson, the service department and leaving messages with everyone. Two days later and still no response. I have been calling everyone. They are all too busy to take my calls. And apparently too busy to return my calls. They all were in my face during the buying process but now they are Houdinis. Obviously they don’t care about long term relationships. This review applies to the entire dealership from the salespeople including Shakiya and Fred to the service department to include the service manager to the dealership management/ownership. Please read and take to heart all negative reviews. Don’t let a few positive comments outweigh the negative ones. It’s almost always impossible to get that bad taste out of your mouth and having to live with a bad experience/ situation/ outcome for years. Be very careful. Better yet, steer clear of this franchise. More

J.O was very helpful and professional the entire purchasing experience. I understand a number of negative reviews but I think if prepared and upfront, it makes the whole experience that much better purchasing experience. I understand a number of negative reviews but I think if prepared and upfront, it makes the whole experience that much better and J.O was beyond exceptional with that understanding and expectation. The service was fast and didn’t feel rushed at all. Again very professional and would recommend, but would also recommend people do their research ahead of time and have good conversations. More

Disappointed doesn't even begin to describe my experience buying a vehicle at this dealership. Their only concern is taking your money. Once the sale is made, don't expect ANY communication from anyone at th buying a vehicle at this dealership. Their only concern is taking your money. Once the sale is made, don't expect ANY communication from anyone at that dealership. I waited a full week to pick up my car after I handed them the check in full. There was ZERO communication on their end, I genuinely thought I was getting scammed. I could list out 100+ examples of how terrible their customer service was, but please, just take your business elsewhere. I received 0 accommodations and not a single apology. They are greedy, they are cowards, and more importantly, they are not worth the headache. Phil (Salesman) and Miguel (Floor Manager) -- do better. More

I would like to thank my service advisor Jose and service manager Ron for their great support to fix complex AC problem in my Hyundai Sonata car. Earlier I was charged $3000 to fix my AC but it was still not manager Ron for their great support to fix complex AC problem in my Hyundai Sonata car. Earlier I was charged $3000 to fix my AC but it was still not working when keys were delivered to me on last Saturday. This issue had happened because Jose was out sick on that day and some other service advisor was not sure on what to check before calling me to pick up my car. When I talked to service manager Ron on Monday about this experience, he was very co-operative and understanding. He quickly apologized for confusion caused on Saturday in absence of Jose. He assured me that AC would be fixed without any additional charges of labor and any parts. Jose returned to work on Tuesday and from there on handled my car very well. He frequently kept me updated on my car’s status. Finally my car was fixed on Thursday after multiple diagnosis tests. Jose quickly called me to inform this. I picked up my car without paying any additional charge for additional labor and part which was replaced to fix AC problem. I really thank Jose and Ron for their excellent customer service and support. I would definitely come back and work with Jose for my future services or any mechanical problem in my car. More