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South Bay Hyundai - Service Center

Torrance, CA

4.5
2,168 Reviews

2,168 Reviews of South Bay Hyundai - Service Center

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November 07, 2024

Poor customer service in the service department. Nobody answers the phones or calls back. There's never a loaner car available even though your car is stuck there for weeks if not longer. Love the c More

by csg21csg
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerry Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

South Bay Hyundai responded

Thank you for taking time to leave a review. We want all of our customers to have a 5-star experience with our dealership, and we're sorry to hear that we fell short of that during your visit to our service department. Your review has been relayed to the appropriate team members to look further into this.

November 07, 2024

rude service team, didn't even wash my car, always did before. I will not be back after my lease is up. More

by joshuabpotter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

South Bay Hyundai responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We'll be sure to use it as part of our continuous improvement training with our staff.

November 06, 2024

My advisor Andy did a phenomenal job of taking care of my car while in service, and providing me with a loner during the paint operation, delivered as promised. Couldn't be happier More

by sureshbhask
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
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Nov 07, 2024 -

South Bay Hyundai responded

Thank you for writing such a fantastic review! We are so happy to hear about your experience with Andy and thank you for giving us the opportunity to serve you. Please let us know if you have any questions.

November 06, 2024

I was in and out pretty quick, came in for a tire rotation and was taken care of More

by brentaragon84@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

South Bay Hyundai responded

Thank you for your business and posting a review. We're happy to read about your great experience and will be sure to pass on your kind words to the team. Please let us know if there's anything else we can do for you.

November 02, 2024

Jack was great, but the problem hasn't been solved. I'll bring it back in Monday More

by ROSIE30
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

South Bay Hyundai responded

Thank you for your kind rating. Please reach out to Jack, who will assist in resolving your issue.

November 02, 2024

Nicole is the best. I had her before and always request her, but sometimes get who ever is first to wait on line of cars for service. The waiting area is comfortable a More

by LDC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Report | Print
Nov 07, 2024 -

South Bay Hyundai responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

November 01, 2024

Great facilities, great service, great staff. Nothing to complain about here. Will come back soon. More

by jaez0602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kei yukimura
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Nov 07, 2024 -

South Bay Hyundai responded

We are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at South Bay Hyundai!

October 30, 2024

Nicole the Service advisor was very professional. We received prompt and professional service. The service was done in a timely manner More

by rolandoydelarosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
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Nov 07, 2024 -

South Bay Hyundai responded

We're happy to hear you had such a positive experience with our team! Thank you again for choosing South Bay Hyundai and we hope to see you again.

October 30, 2024

Service advisor Jack is always professional & very helpful in getting our cars serviced properly. Highly recommended. More

by writerjwawr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

South Bay Hyundai responded

We love reading that you were happy with your customer service experience and that Jack has been able to help make your visits stress-free! Don't hesitate to reach out if you have any questions.

October 29, 2024

Excellent service and clean , professional and faster. I definitely will come back here. Thank you More

by othmanemo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

South Bay Hyundai responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

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