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South Bay Hyundai - Service Center

Torrance, CA

4.5
2,176 Reviews

2,176 Reviews of South Bay Hyundai - Service Center

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December 07, 2023

Service experience was satisfactory. However, I was extremely disappointed to learn my "three years of free service" was actually just four service appointments. Could have planned my s More

by d.westberg
Recommend Dealer
Yes
Employees Worked With
Jack Kim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

South Bay Hyundai responded

We appreciate your honest feedback and take it to heart. We will be discussing with our team how we might better explain the Hyundai Complimentary 3 Year or 36K Mile Maintenance Plan. We are sorry for any confusion.

December 05, 2023

I love working with your organization. The workers are compassionate and caring individuals. Thank u! More

by hendridm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

South Bay Hyundai responded

Thank you for your business and posting a review and recommendation. We're happy to read about your great experience and will be sure to pass on your kind words to the team. Please let us know if there's anything else we can do for you. We are happy to help!

December 05, 2023

Jack Kim is consistently great, and is not only courteous, helpful and accurate with his work, he follows through. Super attentive and definitely is a world apart from the typical lack of service e More

by KAMRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

South Bay Hyundai responded

Thank you for writing a such a fantastic review! We are so happy to hear about your experience with Jack and thank you for giving us the opportunity to serve you. Please let us know if you have any other questions.

December 02, 2023

Jack Kim is a true professional, very polite, and thoroughly knows the Hyundai vehicle and is a person I trust. More

by herrerainv75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

South Bay Hyundai responded

Thank you for allowing us to earn your business! All of us at South Bay Hyundai take great pride in providing nothing less than exceptional service, and we are glad that has been your experience! Please don't hesitate to reach out if we can be of additional assistance.

December 01, 2023

The construction going on has made coming to this dealer a serious pain. I understand it’ll take time but there needs to be more efficient procedures while construction is ongoing. More

by nmmok3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

South Bay Hyundai responded

We are pleased to read that you enjoyed working with Jack but are sad to know your experience was not up to our standards. We have taken your feedback to heart and will be discussing it with our teams in order to improve our services.

December 01, 2023

Jack was extremely helpful. He helped me when I couldn’t figure out what was going on. He went out of his way. All I can say is extreme things. More

by mitchellkahn38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

South Bay Hyundai responded

Thank you for the opportunity to earn your business and for taking the time to post a review. We're thrilled to read that our customer service exceeded your expectations. We'll be sure to pass on your kind words to Jack and Calvin. Please let us know if there's anything else we can do for you.

November 30, 2023

Jack is terrific. On top of it, professional, thorough and very courteous. I know I’m in good hands when I see him. More

by dmcintosh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

South Bay Hyundai responded

Thank you for allowing us to earn your business! All of us at South Bay Hyundai take great pride in providing nothing less than exceptional service, and we are glad that was your experience! We will share your kind words with Jack.

November 30, 2023

This service department is best in the greater Los Angeles area. Will be coming back for sure. More

by kfajack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Kwak
Dec 04, 2023 -

South Bay Hyundai responded

Thanks so much for the five-star rating and review! We're so glad you enjoyed your visit and we look forward to working with you again!

November 24, 2023

Very nice staff and tech workers at this location they are also so nice to all the their customers More

by lamoore7748
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

South Bay Hyundai responded

Thank you for leaving this awesome review! All of us at South Bay Hyundai appreciate your feedback!

November 24, 2023

A little confusing due to the construction but my car was done in the time quoted and since it was much longer than I'd expected, they coordinated a Lyft home and back! More

by Sahnigahv
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

South Bay Hyundai responded

Thanks so much for taking the time to rate and review us! We're so glad you enjoyed working with our team and that you were happy with the level of service you received. Please let us know if there's anything more we can do. We look forward to serving you again!

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