South Bay Hyundai - Service Center

After 1 week the service center didn't call with service updates, didn't call when the car was ready, or confirm what service was performed when I came to pick up my car. I was informed it was because my s updates, didn't call when the car was ready, or confirm what service was performed when I came to pick up my car. I was informed it was because my service representative was off work that day. I had to call my rep a few days later to find out the work performed and ask why the service light was on. He wasn't able to confirm if the recall was performed or if the tires were rotated because there were no notes in the system. I had to return to the service center to have the services performed to ensure they were indeed performed and documented. I was provided a loaner car for the second visit as I was not provided a loan for the week they had my car during the initial service. I also did not receive any service updates or return phone calls during the week they had my call on the initial visit because my representative was not at work. Hyundai should have a better notification system in place for when a service representative is unavailable. Any rep should be able to provide basic information such as the work performed and the service status. Or at the very least return a customer's phone call when they are inquiring about their car that was at your facility for a week over a basic routine 10k mile service. More

I am happy with what was done. The cost seems high, but that is the way with all dealerships, I guess. I don't know the name of the service department person that worked with me. The cost seems high, but that is the way with all dealerships, I guess. I don't know the name of the service department person that worked with me. He did a good job. The name of the person who actually did the work was Ramon Pangilinan. So far everything is working. More

Service department is why I buy Hyundai vehicles. I have owned 3, and so has my son and his wife. I have owned 3, and so has my son and his wife. More

I had a wonderful expeirence while getting my car serviced. The staff was friendly and helpful, and the amenities while waiting were great. I highly reccomend the car and the service! serviced. The staff was friendly and helpful, and the amenities while waiting were great. I highly reccomend the car and the service! More

Andy is the best and always makes sure we are taken care of! He is efficient and goes above and beyond for his customers. I usually hate going into dealers and hassling with service teams but he has made it of! He is efficient and goes above and beyond for his customers. I usually hate going into dealers and hassling with service teams but he has made it easy and pleasant every time. More

The new design of the dealership was very easy to navigate especially when taking my car in for service. navigate especially when taking my car in for service. More

Reliable helpful quick knowledgeable friendly Reliable helpful quick knowledgeable friendly Reliable helpful quick knowledgeable friendly helpful quick knowledgeable friendly Reliable helpful quick knowledgeable friendly More

Nice service. My car was ready when promised. Service advisor was friendly and so friendly. My car was ready when promised. Service advisor was friendly and so friendly. More

Whenever I visit, I can wait in a clean watining room with friendly staff.I gave detailed of the repair explanation and cost of the employee named Jack.I recommend Jack who repaired it quickly and t with friendly staff.I gave detailed of the repair explanation and cost of the employee named Jack.I recommend Jack who repaired it quickly and treated me kindly. I'll visit again next time! More

Waiting during the servicing of my car, was a pleasure at this dealership's newly renovated space. The service representative was professional, friendly, and helpful. this dealership's newly renovated space. The service representative was professional, friendly, and helpful. More