South Bay Hyundai - Service Center

took 20 minutes to bring out my car. Said need a new engine, wrong. Oh well. Said need a new engine, wrong. Oh well. More

The communication process needs to be better. Don’t promise a customer a certain time frame that would include a car wash when you don’t deliver on that. I watched my car be driven to the porter Don’t promise a customer a certain time frame that would include a car wash when you don’t deliver on that. I watched my car be driven to the porter to only have sat out there for an hour with no wash, and for the advisor to call and say the car is ready and washed. When I brought this to his attention he said sorry and shrugged it off. More

My appointment was for scheduled oil change and the 15000 miles maintenance. The appointment took longer than anticipated because the service person forgot to let me know that the car was ready. After four h miles maintenance. The appointment took longer than anticipated because the service person forgot to let me know that the car was ready. After four hours I went to look for him an found him chatting with other employees, he said he meant to call me to advise me that the work was done, not good! As part of the 15000 miles maintenance, the offered a complimentary car wash, who ever did the work did not do a thorough job and missed a lot of spots, improvements are needed to your daily operations. More

I was asked if I wanted a car wash with my appt! I said yes, however, there was no car wash when I arrived to pick up my car I said yes, however, there was no car wash when I arrived to pick up my car More

Great service as always. Jack is the best. He has help me many times . He called me and let me know what was needed with my car. Called me when my car was ready and meet me w Jack is the best. He has help me many times . He called me and let me know what was needed with my car. Called me when my car was ready and meet me when I got there. More

Jack was very nice and helpful. He gave all the information that I needed. Facility was clean as well after the renovation. He gave all the information that I needed. Facility was clean as well after the renovation. More

Beware if they say that there is an update that will take a few hours question if the will be putting the car in utility mode. They ran the 12 volt battery so much that it was completely dead the next morni a few hours question if the will be putting the car in utility mode. They ran the 12 volt battery so much that it was completely dead the next morning! 5th time bringing it in for the same problem! Original problem . Rattle is still there. Done will be reaching to Hyundai USA More

Waited for my car for 4 hours only to be told they did nothing. Waited another 30 minutes just to get a printed quote of what they didn’t do. So in total I spent 4 hours and 30 minutes sitting in a lobby nothing. Waited another 30 minutes just to get a printed quote of what they didn’t do. So in total I spent 4 hours and 30 minutes sitting in a lobby with absolutely nothing being done to my car. More

New facility, nice atmosphere, friendly staff. Great service. Good coffee and stacks. Service took longer than estimated, arranged for driver to drop me off at my home. Great service. Good coffee and stacks. Service took longer than estimated, arranged for driver to drop me off at my home. More

Dylan was such a pleasure to have assist me. He was super helpful and informative through assisting me through the whole service process. Great experience! He was super helpful and informative through assisting me through the whole service process. Great experience! More