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South Bay Hyundai - Service Center

Torrance, CA

4.5
2,173 Reviews

2,173 Reviews of South Bay Hyundai - Service Center

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April 15, 2024

They lied to me about checking my breaks. I will never trust then again. Sorry More

by jamilhoward20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Apr 15, 2024 -

South Bay Hyundai responded

We're so sorry to hear about this experience. Please know, we've shared this feedback with our teams.

April 15, 2024

Bringing my car for regular maintenance for the last three years and Southbay Huynday does a wonderful job taking care of it. The staff is extremely welcoming and accommodating. More

by irinalogra
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

South Bay Hyundai responded

Thank you for being a loyal customer and for allowing us to earn your business! All of us at South Bay Hyundai take great pride in providing nothing less than exceptional service, and we are glad that has been your experience! Thank you so much for your recommendation and we will make sure our team hears your kind words.

April 15, 2024

Even though I called in for an appointment, I was informed that the appointment was not on record! Service advisor managed to get me in for a recall/software update. More

by 22TucsonHEV
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

South Bay Hyundai responded

Thanks so much for your kind rating! We're so glad you enjoyed your visit and we are sorry for the mix-up with your appointment!

April 14, 2024

Andrew was absolutely amazing to me. ..well taken care of and.....I made him laugh:) More

by ladonyacaprice91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew in Service Dept.
Apr 15, 2024 -

South Bay Hyundai responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

April 14, 2024

Necesitan ser más eficientes en el servicio y tener Uber o Lyft para los clientes More

by donpedrog00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

South Bay Hyundai responded

Le agradecemos que se haya tomado el tiempo de dejarnos estos comentarios. Es desalentador conocer su experiencia con nosotros. Tus comentarios nos ayudan a mejorar.

April 13, 2024

I went in for a recall on the Ioniq 6 and it was first time at SB for a service related issue. Everything was great! Service Manager Andy was fantastic ! More

by STEVENSPITZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy in Service
Apr 15, 2024 -

South Bay Hyundai responded

Our staff is committed to providing each of our clients with the best automotive service experience! We sincerely value your business and look forward to your next visit!

April 13, 2024

The oil change went well on my 2022 Kona! I did not use the shuttle service & the waiting area experience was very good! More

by scottleach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Sanchez & Nicole Nelson
Apr 15, 2024 -

South Bay Hyundai responded

Thank you for your kind review; we are happy to pass along your comments to the team here at South Bay Hyundai! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

April 12, 2024

Andy took good care of my vehicle. Good advice, and he took care of my paint job by scheduling to be repaired. More

by sureshbhask
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Apr 12, 2024 -

South Bay Hyundai responded

Thanks so much for taking the time to rate and review us! We're so glad you enjoyed working with our team and that you were happy with the level of service you received. Please let us know if there's anything more we can do.

April 12, 2024

Disappointed with the lack of communication. Despite leaving instructions in the morning AND calling midday to check on the progress, I arrived only to find out that my car would take longer th More

by billheuisler
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Calvin Jeong
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : don't want to individually rate service employees
Apr 15, 2024 -

South Bay Hyundai responded

We are sorry for and understand the frustration you experienced with your vehicle's service at our dealership. We take your feedback seriously and are committed to resolving these issues promptly and effectively. Thank you for bringing these concerns to our attention, and we apologize for any inconvenience this caused.

April 10, 2024

All assistants are kind and professional. They gave a good explanation about service and what was the problem More

by sdoq178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

South Bay Hyundai responded

Thank you for your business and posting such an excellent review and recommendation. We're happy to read about your great experience and will be sure to pass on your kind words to Jack and his team. Please let us know if there's anything else we can do for you.

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