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South Bay Hyundai - Service Center

Torrance, CA

4.5
2,172 Reviews

2,172 Reviews of South Bay Hyundai - Service Center

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April 19, 2024

New renovation of this dealership looks good. Jack at the service department is very polite and professional. More

by Raymondth.huang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

South Bay Hyundai responded

Thank you for your business and posting a review. We're happy to read about your good experience and will be sure to pass on your kind words to the team. Please let us know if there's anything else we can do for you, or if there is anything we could have done to better serve you.

April 18, 2024

It makes no sense to charge me for a diagnostic for an engine check when I could be charged again to fix the problem that's a double charge that makes no sense... More

by Mimose M.
Recommend Dealer
No
Employees Worked With
Justin Rodriguez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

South Bay Hyundai responded

We are disappointed to hear that your experience with us was not a positive one and understand your frustration over the prices. If you would like to discuss this further, please give our Service Department a call at your earliest convenience.

April 17, 2024

Excellent customer service. Jack and his team were very polite and professional, and kept me updated. More

by bryantaylor98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

South Bay Hyundai responded

Thank you for your business and posting a review. We're happy to read about your great experience in our service department. We'll be sure to pass on your kind words to Jack. Please let us know if there's anything else we can do for you.

April 17, 2024

Jack is the best. Always straightforward and upfront about everything. Found the real problem that another dealer/serivce center had missed and fixed the problem. Alwa More

by TIMDAYRPV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

South Bay Hyundai responded

There’s nothing better than a great review and recommendation from a loyal customer. Thank you! Please don't hesitate to reach out if you have any questions.

April 17, 2024

Nice new waiting area. Really comfy. Yummy snacks and drinks. Good customer service with friendly workers. More

by jmlphoto88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly
Apr 18, 2024 -

South Bay Hyundai responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

April 17, 2024

Great showroom complete with coffee and snacks. Staff are very friendly and not pushy. Service department also very nice people who explain the issues of your car.m trouble and what to expect. More

by DANILO.MORALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Conover, Daniel Jung
Apr 18, 2024 -

South Bay Hyundai responded

Thank you for trusting South Bay Hyundai with your business! Please reach out if we can help you with anything else.

April 17, 2024

Dylan was very attentive and he got me in and out with my service efficiently. More

by gilkeysterling72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

South Bay Hyundai responded

Thank you for your excellent review. We are so pleased to hear that Dylan gave you efficient service. Let us know if we can answer any questions.

April 17, 2024

My car doesn’t function anymore after your first service, first didn’t start any more and now shakes and makes noises. You don’t even give a call back to me after I called Hyundai service few times. I am not More

by hengame.sadeghi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

South Bay Hyundai responded

We're so sorry to hear about this experience. Please know, we've shared this feedback with our teams and someone from our service department will be contacting you shortly.

April 16, 2024

It was all good except. It took forever. I’m 71 and I have never waited that long for an oil change. 2:45 More

by heyjude522
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know who my guy was. But I prefer my regular guy Dylan but unfortunately he was out extremely sick.
Apr 18, 2024 -

South Bay Hyundai responded

Thank you for your kind overall rating of your experience. We understand your frustration and appreciate your feedback.

April 15, 2024

They lied to me about checking my breaks. I will never trust then again. Sorry More

by jamilhoward20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Apr 15, 2024 -

South Bay Hyundai responded

We're so sorry to hear about this experience. Please know, we've shared this feedback with our teams.

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