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South Bay Hyundai - Service Center

Torrance, CA

4.4
2,226 Reviews

2,226 Reviews of South Bay Hyundai - Service Center

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August 14, 2024

Quick and easy. Staff helpful location is easy to get to and much better since they updated More

by mcmadzr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

South Bay Hyundai responded

We are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your visit to our new dealership here at South Bay Hyundai!

August 13, 2024

Professional and prompt with a friendly staff and clean and comfortable facilities We are happy to have such good service organization fir our vehicle More

by paulvukmanic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

South Bay Hyundai responded

We're happy to hear you had such a great experience with our team! Thank you again for choosing South Bay Hyundai and we hope to see you again.

August 13, 2024

Jack listened to my needs and assisted me throughout the lengthy ICCU replacement process. His knowledge of the vehicle is phenomenal. More

by RSuv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

South Bay Hyundai responded

We're so happy to hear that our Jack exceeded your expectations. We are always more than happy to assist you if anything else comes up.

August 13, 2024

I was in and out very quickly, always very professional and service advisors are very nice. More

by WHAIDARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Knight
Aug 13, 2024 -

South Bay Hyundai responded

We love reading that you were happy with your customer service experience and that Hollie and our team were able to assist you! Thank you!

August 13, 2024

Service was quick and communication was excellent. They didn't try to oversell me on service I didn't need and were able to help me out with getting a new battery in my key fob. More

by ACREAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Aug 16, 2024 -

South Bay Hyundai responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

August 13, 2024

Kei, our Service Advisor thoroughly answered all questions about the 15,000 miles servicing, as well as other questions we had about the Kona. Car was ready within 2 hours of dropping off on a Satu More

by moee1622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kei Yukimura
Aug 16, 2024 -

South Bay Hyundai responded

We love reading that you were happy with your customer service experience and that Kei was able to answer your questions. We understand your frustration about the labor costs. Please know we compare ours with other local dealerships to remain competitive.

August 10, 2024

The service was fast and efficient. Staff was friendly and attentive. The updated showroom was comfortable and accommodating. Highly recommend! More

by JJJAMIIIIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Igoe
Aug 13, 2024 -

South Bay Hyundai responded

Our service team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 09, 2024

The place is great, just the work is completed and they take too long to bring your bar to you. More

by LUISNLUCKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

South Bay Hyundai responded

Thanks so much for taking the time to rate and review your positive experience. We appreciate your patience.

August 09, 2024

They took forever. And I waited 20 mins for someone to bring my car after. More

by mgar2822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Santoro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

South Bay Hyundai responded

I am sorry to hear your experience was not a positive one. This is not characteristic of our team or the service we strive to provide. We appreciate your feedback as we are always looking to improve and will be discussing it at our next staff meeting.

August 07, 2024

Jack Kim is a 10/10 service member and human. I'm incredibly thankful for the time and effort he's put in with my car over the last few years. I feel safer knowing that the team at SB Hyundai has More

by zoedemos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

South Bay Hyundai responded

Thank you for the 5-star rating! We're pleased that Jack and our team have provided you with great service during your visits. We appreciate your recommendation and look forward to seeing you again!

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