South Bay Hyundai - Service Center

Nicole was very helpful. It was our first service for our Ioniq5. She explained everything about the service and a couple recalls that were addressed. It was our first service for our Ioniq5. She explained everything about the service and a couple recalls that were addressed. More

I would always received misinformation from Jack. Very nice person just really was not able to rely on him for the correct information. Never really followed up to make it right. Very nice person just really was not able to rely on him for the correct information. Never really followed up to make it right. More

First, making an appointment on line was very easy. Within one minute someone came over to assist me. I inform the person that Jack is my service advisor and they immediately inform Jack. Jack came Within one minute someone came over to assist me. I inform the person that Jack is my service advisor and they immediately inform Jack. Jack came right over and assist me and gave me the wait time for repairs. During the wait time Jack kept me informed. True to his word my vehicle was done when he said it would be. A word about the waiting room, nice chairs and good snacks. For me I just walk a couple of blocks to have a good lunch at one of many fast food restaurants that is around. More

I dropped my car off for repairs and after 2 week nothing was done. When I called to get information I was put on hold repeatedly. No one ever called me back after I requested a manager even. All I wanted was done. When I called to get information I was put on hold repeatedly. No one ever called me back after I requested a manager even. All I wanted was some an explanation of what the service center found . The service rep Andrew could never give me an update and after a while he became frustrated with my calls and never called me back. I eventually made my way there and picked up my car with the same problem it has been having for 7 months.. I am fed up with such lousy communication and no service. I will probably never ever buy another Hyundai. I was working with two Hyundai dealerships and neither knew what the xxxx they were doing. More

When I arrived I was asked how many miles I had, I said don't know, probably 22,000 thinking someone would have checked. That did not happen now my mileage is off from the service ticket. Also technician c don't know, probably 22,000 thinking someone would have checked. That did not happen now my mileage is off from the service ticket. Also technician could not find problem, but soon as a I drove it off the lot I heard the problem again More

Professional and knowledgable team. Able to estimate time it would take to complete the work. Able to estimate time it would take to complete the work. More

Southbay Hyundai was absolutely great to work with …. good experience grateful for their help! Thanks good experience grateful for their help! Thanks More

Waiting area neat, clean, spacious. Attendees courteous. Service personnel friendly. Snacks, water, cocoa, coffee, tea for the taking. Great service. Attendees courteous. Service personnel friendly. Snacks, water, cocoa, coffee, tea for the taking. Great service. More

Everyone was professional Very kind and got back to me in a timely manner while I was waiting for my car to be worked on The representative went the extra mile to check to see if my warranty would repair my a timely manner while I was waiting for my car to be worked on The representative went the extra mile to check to see if my warranty would repair my light. Very happy with the service. More

The Service Center is excellent at South Bay Hyundai. Emily has helped me multiple times and does a great job! Emily has helped me multiple times and does a great job! More