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South Bay Hyundai - Service Center

Torrance, CA

4.4
2,226 Reviews

2,226 Reviews of South Bay Hyundai - Service Center

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August 22, 2024

Service was fast and our reps was very friendly. I appreciated not being up sold on extra services I didn't need. More

by akobrien87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

South Bay Hyundai responded

Thank you for the 5-star rating! We're pleased that our team provided you with great service during your visit. We appreciate your recommendation and look forward to seeing you again!

August 21, 2024

Andy in service was so helpful, friendly and professional in providing me customer service. Thank you, Andy! More

by ctabon2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Aug 21, 2024 -

South Bay Hyundai responded

What a great review! Thanks so much for taking the time to rate and review your positive experience! We look forward to working with you again!

August 21, 2024

Always an excellent service at this dealer. Not only the service rep. is great, the waiting area and coffee are also great! I've been coming to this dealer for years even though I purchase More

by CHISOO07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kei
Aug 23, 2024 -

South Bay Hyundai responded

Thank you for your continued business and posting a review. We're so happy to read about your great experiences and will be sure to pass on your kind words to the team. Please let us know if there's anything else we can do for you.

August 21, 2024

Waited 2 months for a part to fix 2024 Santa Fe Horn, , dealer receives the part a weeks earlier and never got notify they had the part to fix my car , I had to call and inquired about it More

by hernandezjm3961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vanesa
Aug 21, 2024 -

South Bay Hyundai responded

We're so sorry to hear about this experience. Please know, we've shared this feedback with our teams so we can learn and improve our services in the future.

August 21, 2024

I've had better experiences at this dealership. ...3 hours waiting for oil/car wash. I had appt Service called my home when SUV ready why?? wasted 30 minutes was in waiting room!!I went to service More

by alanm48
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
2.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

South Bay Hyundai responded

We're very sorry to see the low rating and to hear about your experience. Our team consistently strives to provide our customers the best possible customer service, and we're sorry we missed the mark. Thank you for bringing it to our attention so we can address it and make sure it doesn't happen again.

August 21, 2024

Your dealership was absolutely clean with refreshments. Your staff was friendly and knowledgeable as soon as drove on your lot. Excellent service which I didn’t have to wait long. The gentleman who approac More

by CALLMEDODIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

South Bay Hyundai responded

We're happy to hear you had such a positive experience with our service team and that you enjoyed our new customer lounge area! Please don't hesitate to reach out to us if there's anything more we can do for you!

August 20, 2024

The drive up line for service was long and took a considerably long time to finally get to the front. There was no 'appointment' line for those that did make an appointment. More

by tracyburton05
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

South Bay Hyundai responded

Thank you so much for your valuable feedback. We'll be sure to use it as part of our continuous improvement training with our staff and appreciate your suggestion.

August 20, 2024

James Lee and Steve Suh were of great help and was very grateful for their assistance in getting my new car. More

by Andrewchae31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

South Bay Hyundai responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 20, 2024

Service personnel were polite and helpful. The promised time was accurate and there were no added costs beyond the original estimate. The waiting facilities were useful and comfortable and rel More

by Scott M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep was Andrew Kwok
Aug 21, 2024 -

South Bay Hyundai responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

August 20, 2024

Came to them with a problem that seemed to involve fuel pump intake and inability to accelerate consistently...they (correctly) noticed I was due for an oil change...a day later they drove the car around a More

by pleususc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know.
Aug 21, 2024 -

South Bay Hyundai responded

Thank you for your feedback. We understand your frustration that we were unable to recreate the issue while your vehicle was with us. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par.

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