South Bay Hyundai - Service Center

Awesome service. Everyone is always nice and kind. They always great customer service. They always give wonderful information and car support. They always very friendl Everyone is always nice and kind. They always great customer service. They always give wonderful information and car support. They always very friendly and helpful. More

WHAT IS," TOLD," MAY NOT BE WHAT ACTUALLY BE WHAT, " IS." Purchased a new 2014, Equus from SoBayHyundai and have only taken car to this dealership for repairs. SBH service dept employed a dedicated Equus a Purchased a new 2014, Equus from SoBayHyundai and have only taken car to this dealership for repairs. SBH service dept employed a dedicated Equus advocate, who retired more than 2 yrs ago - everything since has been contingent. Most times I take my car for repairs, it takes 3 days, up to weeks for my servicing and return. Of late, the air suspension on the rear failed. Having the extended warranty which expires at mile 112,000 (current car mileage is 96,000), I believed my car would be repaired immediately - two inspectors from warranty company, visited dealership, refused air suspension approval. Eventually the car, "fell," and rested on top of two, HANKOOK, one directional low profile tires. I turned the car into SBH, went out of town, stayed a week, ,only to return to dealership who had done not one thing to my car. After another week, the car was returned to me. Car drives rough. The tires on my car necessitate balancing and alignment every 3 mos. I take my car to tire shop. Tire shop discovered: struts are gone; brake pads (front and rear), are severely low, pads and rotors worn out, and the rear tires are budging, due to weight of car sitting atop the tires!! My car was serviced in August, 2018, and just completed the major 90,000 mile servicing which troubleshoots every area of the car. After a letter writing campaign, and being in contact with Hyundai's consumer complaint division, SBH has yet to contact me (today is March 3, 2019). SBH is the only service department that has touched my car since purchasing in 2014 - I have trusted their honesty and capability to perform efficient car repairs for my driving confidence and safety. Who has time to argue, debate, or report any company for dishonest practices? This is where I am now. Such disappointment and sadness I am experiencing with the service department staff who misled me to think all was well with my car. When it comes to SBH, "What is told, may not be what actually, is" More

Good, but Slipping Made an appointment for minor service/oil change. In the past, I also received a free car wash...that did not happen. And, there was no reminder stick Made an appointment for minor service/oil change. In the past, I also received a free car wash...that did not happen. And, there was no reminder sticker placed on my windshield for my next oil service. I have always relied on this sticker. But, the most frustrating thing was additional service was recommended when I paid for this service. I would have appreciated the option of having that taken care of while I was already there versus, having to make another trip. Of course I would have understood if they were very busy but, that was not the case. Disappointing!!! More

Hyundai Service Came here after experiencing terrible service at another Hyundai service center, & was greeted immediately. Great team. Awesome experience. Can’t wait Came here after experiencing terrible service at another Hyundai service center, & was greeted immediately. Great team. Awesome experience. Can’t wait to come back. Thanks. More

Awesome My experience was great from Ruben handling my initial call to Jake or Jack (can’t remember his name) providing me with a shuttle during my wait which My experience was great from Ruben handling my initial call to Jake or Jack (can’t remember his name) providing me with a shuttle during my wait which was unexpected. Everything was explained thoroughly unlike other car dealers that i have experienced in the past. The ability to call on a Friday and get an appointment the following Monday is pretty impressive as well. Will be servicing my vehicle at this location for all my cars needs/isssues/repairs More

Amazing Customer Service Rodger at Service helped me with my problem which ended up being an easy fix. He was very nice to me when I came to pick up my car. He was also very h Rodger at Service helped me with my problem which ended up being an easy fix. He was very nice to me when I came to pick up my car. He was also very helpful as well :) Thank You Hyundai Service! More

Best Hyundai dealership South Bay Hyundai is the only Hyundai dealership I trust. Staff is knowledgeable and honest. Donnie is my service advisor and he’s the best! I will co South Bay Hyundai is the only Hyundai dealership I trust. Staff is knowledgeable and honest. Donnie is my service advisor and he’s the best! I will continue to make the commute from Long Beach to have my car serviced and for my next purple lease. More

Great service THIS TEAM ALWAYS GIVES GREAT INFORMATION AND CAR SUPPORT. ALWAYS WONDERFUL CUSTOMER SERVICE. THEY HELP KEEP MY CAR RUNNING SMOOTH. IT IS A PLEASUREABL THIS TEAM ALWAYS GIVES GREAT INFORMATION AND CAR SUPPORT. ALWAYS WONDERFUL CUSTOMER SERVICE. THEY HELP KEEP MY CAR RUNNING SMOOTH. IT IS A PLEASUREABLE EXPERIENCE EVERY TIME More

Excellent Roger was great, very friendly and helpful, really appreciate the Lift ride home after dropping off my vehicle. I would recommend your dealership to a Roger was great, very friendly and helpful, really appreciate the Lift ride home after dropping off my vehicle. I would recommend your dealership to anyone I talk to More

Great Customer Service I deal with Ruben every time and he is great. Explains everything thoroughly. Service is always exceptional and fast. Never a long wait and always the I deal with Ruben every time and he is great. Explains everything thoroughly. Service is always exceptional and fast. Never a long wait and always the correct estimate wait time. More