South Bay Hyundai - Service Center

Jack Kim provides excellent service. Jack Kim and the Service Team Management are fantastic to work with and schedule through. Every visit has been efficient and through. The communicatio Jack Kim and the Service Team Management are fantastic to work with and schedule through. Every visit has been efficient and through. The communication is excellent. More

Fantastic service every time Everyone both on the phone and in person is the best! And every time I go in, the service department always goes the extra mile Everyone both on the phone and in person is the best! And every time I go in, the service department always goes the extra mile More

Awesome! The staff was awesome! Took my car right away and told me when it would be done, in fact it was done about 20 minutes earlier. Great service from the The staff was awesome! Took my car right away and told me when it would be done, in fact it was done about 20 minutes earlier. Great service from the young lady who assisted me the whole way through. More

Small Parts repair and sqeaking brakes Unfortunately I have not been impressed with the sales or service experience. I purchased a certified used 2016 Genesis from your dealership. I felt Unfortunately I have not been impressed with the sales or service experience. I purchased a certified used 2016 Genesis from your dealership. I felt the salesman was a bit pushy, rushed me and was not happy with the vehicle I decided to choose and therefore I felt the sale was not professional. I was then told I would receive parts that needed to be fixed. I had to schedule 4 appointments to fix an air vent because of miscommunication. I was never called or texted with a reminder appointment, no email was sent, I felt Kathy Nguyen was rude to me and I dislike visiting your service center. Also the car has brakes making a squeaking noise and I was told that is normal and they are over 50% so they are fine. I was the Executive Director for an automobile museum for 4 years and am familiar with cars and servicing and felt they disrespected me by making such a blank statement. Also, the car I purchased smells. Obviously the previous owner was a smoker. It was masked and about 1-2 weeks after owning the car I could smell how awful it was. They had Febreze car deodorizers all through out the car and I am pretty unhappy overall with the experience. I have purchased cars from Manhattan Beach Toyota for over 12 years and they are very good with communication. I hope this helps and your communication in the future can become better. More

Good experience As in the past, it was a pleasant experience dealing with service dept. Kathy was courteous and helpful. I did have trouble connecting to service whe As in the past, it was a pleasant experience dealing with service dept. Kathy was courteous and helpful. I did have trouble connecting to service when I tried to call regarding status of my car. It took 5 phone calls to actually speak with someone.....voice mail was full. By then I was frustrated. The one thing I really miss is the car wash at Hyundai. I received a voucher to go across the street but that would have taken time. Was so nice to pick up the car clean.....this will not hold me back from continuing to bring my car in. More

Good smooth check-up and minor part replacement All went very smoothly, had a few minor parts replaced and all was covered under the warranty. Job was done fast with minimal wait time All went very smoothly, had a few minor parts replaced and all was covered under the warranty. Job was done fast with minimal wait time More

Service My Hyundai Sonata Jack Kim is an aswsome customer service. He shows and proves lots of motivation helps and answers all your question he will leave you with no worries Jack Kim is an aswsome customer service. He shows and proves lots of motivation helps and answers all your question he will leave you with no worries every time i would come and bring my my car he already know is me there for i feel confident in leaving my car with him because i know with him im in good hands thank Jack Kim your awasome More

excellent service Servicing my car for the first time was very positive. making the appointment on line was easy and helpful. The service part itself was very easy, Servicing my car for the first time was very positive. making the appointment on line was easy and helpful. The service part itself was very easy, convenient and most importantly Jack Kim was extremely friendly, helpful and accommodating. Thank you for such a good experience, hope it continues. More

Professional excellent timely service. Donnie Ellis,as usual, was professional, knowledgeable and timely in addressing the reason I sought service. He checked my service record to ensure he Donnie Ellis,as usual, was professional, knowledgeable and timely in addressing the reason I sought service. He checked my service record to ensure he was informed on what my current service need should be. He is very patient and thoroughly explains things. It is a delight to deal with him. More

Pretty Bad - not returning Pretty much from the start I should have known this was doomed. Make an appointment two weeks in advance for a Saturday because my check engine light Pretty much from the start I should have known this was doomed. Make an appointment two weeks in advance for a Saturday because my check engine light is on. Roll in that Saturday, I’m told that they don’t do that type of service in Saturday’s. Roger asked “Who did you make your appointment with? It may have been the cashier, and they don’t know anything.” Seems like something that anyone who has the capability of booking appointments should know. Roger acted like he was doing me a huge favor by still accepting the appointment while also up selling me to get my 90k mile service ($900+) I get a call later that day that the check engine light problem was found and fixed, total comes out to $1300 which I pay on Sunday when I pick it up. Turn on the car and the check engine light is still on. Make another appointment for the following Wednesday. The night before, Tuesday, my car won’t start. I somehow figure out a way to get it to start and bring it in that Wednesday. They have my Car for over 6 hours and I finally get a call That they’ve finished. Issue with the battery terminal as well as some technology thing that affected the check engine light. I wasn’t charged, which was an assumed gesture as I had just spent $1300 and had to come back for more fixing. Roger again acting like he hooked it up, after Jack handed me off to him. Here comes Sunday morning. Car won’t start AGAIN. Have to jump it to get home from a friends. End up calling AAA Monday morning. They check the battery and it’s almost completely dead. AAA replaces the battery. You’d have thought that a respectable dealership would have checked the battery’s juice, seen it was 6 years old and replaced it. But, apparently that’s not something that South Bay Hyundai has the IQ to do. How none of these issues are part of a 90k service or 34-point inspection is beyond me. Imagine, for a minute, that you spent $1300 with a business to address issues with your car, and yet right after they allegedly fix it, you have bigger problems than before. I felt neither my time nor my money was valued by this business, therefore I will not spend with them again. It’s not a threat to get free service or perks or money off my next car. I simply don’t trust the dealership to perform competently so I won’t be giving them business. More