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South Bay Hyundai - Service Center

Torrance, CA

4.5
2,198 Reviews

2,198 Reviews of South Bay Hyundai - Service Center

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March 29, 2021

Jack was helpful and very pleasant to deal with. He kept me up to date on the status of my car and I received it as promised More

by mrspooldoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

South Bay Hyundai responded

Thank you for your confidence in Jack during your recent service appointment! See you next time at South Bay Hyundai!

March 28, 2021

Always the best - Donnie, Calvin and the service department are courteous, quick, and professional. They picked up my car and returned it to me later in the afternoon. Very happy customer! More

by Harry F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Ellis
Mar 30, 2021 -

South Bay Hyundai responded

Thanks for the awesome review, Harry! We are so pleased to hear Donnie, Calvin, and the rest of our service team provided such a positive experience! We'll share your compliments and five stars with them! We'll see you at your next appointment! - South Bay Hyundai

March 27, 2021

Kind people and nice service! It took less time than I thought. I am looking forward next visit to replace BSD system part . Thank you for everything! More

by Chanwoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
He is Korean. I didnt get his name.
Mar 30, 2021 -

South Bay Hyundai responded

Reviews like this one make our day! Thanks from the South Bay Hyundai team!

March 26, 2021

Jeremy Davis, service representative is very dishonest and made me feel as I am a stupid female customer. I will never come back again. Horrible experience. More

by jen_siu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Davis
Apr 19, 2021 -

South Bay Hyundai responded

Jen, we sincerely apologize for your recent interaction with one of our team members. It is never our intention for a customer to leave feeling disappointed. We will be addressing your comments with our team and would like the opportunity to discuss this experience with you, please reach out at your convenience, Calvin Jeong - Service Director - calvinj@sbhyundai.com

March 25, 2021

Very fast and reliable service,service advisor was very clear and the prices for the service were modest and would really lime to recommend, and would return for future services. More

by cruzped10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

South Bay Hyundai responded

Thanks for such a great five-star review! It's such a wonderful feeling to see we've made your visit to our service center stress-free! We appreciate the recommendation and look forward to assisting you again in the future! - South Bay Hyundai

March 24, 2021

Raymond Chang was friendly and helpful. He handled the recall issue on my 2018 Tucson efficiently and quickly! Such a pleasure dealing with such a nice and competent young man! More

by klemaistre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Chang
Mar 25, 2021 -

South Bay Hyundai responded

Thank you for taking the time to share this wonderful feedback; Raymond will be so happy to hear it! Take care and please don't hesitate to reach out if we can be of service again in the future! - The South Bay Hyundai Team

March 23, 2021

Terrific service. I was greeted by a friendly and professional team member, who was extremely kind and cordial. The service was performed within the time frame that was promised and when I came by to More

by RAMOZARIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

South Bay Hyundai responded

Thanks for trusting the South Bay Hyundai service team! We appreciate your positive feedback and look forward to your next visit!

March 23, 2021

After initially waiting 10 days for repair I returned 20 miles later to have same problem fixed at higher cost than originally quoted- nightmare! Terrible experience. More

by tomvdc81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Enrique Almazan
Apr 06, 2021 -

South Bay Hyundai responded

Thank you for taking the time to leave us your feedback. We're sorry to hear you did not have a five-star experience and would like a chance to talk it over to see how we can turn this around for you. Please reach out to me when you have the time so I can address your concerns. Thank you, Eric Pak - General Manager - 310-974-8180

March 23, 2021

They make the process as easy as possible. Even with the new Covid protocals in place they get it done in a reasonable time. Always friendly and efficient. More

by section.12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

South Bay Hyundai responded

Thanks so much for your feedback! It's great to hear that our team is doing a great job! We look forward to seeing you at your next appointment! - South Bay Hyundai

March 23, 2021

I have my Equus serviced since 2012 and Southbay Hyundai has kept the same quality of excellence. I would never take my car elsewhere. Excelsior More

by MARKE_HILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Nguyen, Donnie Ellis
Mar 24, 2021 -

South Bay Hyundai responded

Thank you for your loyal business! We're glad to have you as a South Bay Hyundai customer and we look forward to your next visit with us. Take care!

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