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South Bay Hyundai - Service Center

Torrance, CA

4.5
2,198 Reviews

2,198 Reviews of South Bay Hyundai - Service Center

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July 16, 2021

Staff was very attentive to my questions and provided great service on my GV80. The entire experience was a pleasure. I’ll be back for my next service More

by BLUM4RPV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

South Bay Hyundai responded

We are very happy to have provided you with such a positive experience! We look forward to servicing you again at South Bay Hyundai!

July 16, 2021

Jack Kim in the service department is extremely helpful, courteous and conscientious. It’s an ongoing pleasure to deal with him! South Bay Hyundai has been taking care of my 2015 Genesis sedan since I pur More

by LANCERSD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

South Bay Hyundai responded

Thank you for your support of Jack and the South Bay Hyundai team! We are so lucky to have loyal customers like you. See you next time!

July 15, 2021

I’m so impressed with their service! They have gained a life long customer. They are ver communicative and transparent. I’m so happy with thei service More

by susan.ortega50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Jul 16, 2021 -

South Bay Hyundai responded

It means so much to our team to hear we've provided five-star care to you, Susan! We appreciate you letting us know we've gained your confidence and earned your business! We look forward to providing more excellent service visits in the future! Thank you for being a South Bay Hyundai customer!

July 15, 2021

friendly, quick to assist and kept me in the loop throughout. thank you for making this an easy service visit. thank you for the frequent updates aslo. More

by paiute4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jenny?
Jul 16, 2021 -

South Bay Hyundai responded

Our team will be so glad to hear they've made this a five-star experience for you! Thank you for leaving us your great feedback! We appreciate you being part of the South Bay Hyundai family! See you next time!

July 14, 2021

I love this place. Raymond was so kind and professional. He explained what would take place for the recall repair, and the work was completed during the proposed timeframe. More

by f5trouble
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Chang
Jul 15, 2021 -

South Bay Hyundai responded

We're so happy Raymond and our team could help you take care of that recall! Thank you for the awesome review! – South Bay Hyundai

July 12, 2021

Donnie was amazing in providing excellent customer service to take care of my car. He exceeded my expectations and I really appreciate his friendly attitude and all his hard work! More

by MITZI76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Ellis
Jul 13, 2021 -

South Bay Hyundai responded

Thank you for choosing South Bay Hyundai, we appreciate your positive feedback on Donnie and our team!

July 12, 2021

Very friendly and organized in the service area. They had chairs outside so I could wait while they serviced my car. The service was excellent. More

by mamabelle17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

South Bay Hyundai responded

We’re delighted we could deliver an excellent experience! - South Bay Hyundai Team

July 08, 2021

Took 2 months in the shop for them to inform me that the part needed for my car was on back order and the rental I was given was only covered for 17 days. I had to cover the other 43 days and Hyundai corpor More

by bolden_n
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Nguyen, Donnie Ellis
Jul 23, 2021 -

South Bay Hyundai responded

Thank you for your honest feedback. We value our customers' time and feedback and we apologize for not meeting your needs. Our goal is to address your concerns and hopefully turn this negative experience into a positive one. Calvin Jeong - Service Director - calvinj@sbhyundai.com

July 07, 2021

From start to finish, EVERY interaction I've had with the team at Genesis South Bay has been excellent. Special mention goes to used car Manager Patterson and Genesis service advisor Donnie Ellis. I won't More

by Charles Walls
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Donnie Ellis
Jul 08, 2021 -

South Bay Hyundai responded

Thank you for the awesome five-star rating, Charles! We're delighted to have earned your trust and business! We appreciate the feedback and will see you at your next appointment! - South Bay Hyundai

July 06, 2021

I was very pleased with the service, the service attendant was very professional and helpful. I spent more time than I expected but the service was worth it. More

by WILMAWILLIAMS7433
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Ellis
Jul 07, 2021 -

South Bay Hyundai responded

Thank you for choosing South Bay Hyundai, we appreciate your positive feedback!

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