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South Bay Hyundai - Service Center

Torrance, CA

4.5
2,198 Reviews

2,198 Reviews of South Bay Hyundai - Service Center

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August 05, 2021

A big "shout out" to Jack in the Service Department. He is always friendly and efficient! He makes you feel like you are the most important customer in the world! Thanks Jack, my are really good at what y More

by donnawendl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

South Bay Hyundai responded

Thanks for the shoutout! We're lucky to have Jack on the South Bay Hyundai service team and will pass along this awesome review!

August 04, 2021

The service person was very nice , however I had to revisit due to an issue with my car and I don’t like how I was communicated with, so I will no longer come back. More

by juliathehealthgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know his name and he had a mask so I can’t identify his face
August 03, 2021

They do a great job, fix it right the first time. A little bit slower than a non-dealer place and a bit more expensive but you know youre getting genuine parts and it will be done right the first time. More

by c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

South Bay Hyundai responded

Thank you for your review! We look forward to seeing you next time! - South Bay Hyundai

July 31, 2021

jack got me the service i needed. rental was right next door so it was convenient. give him a raise. and give raymond a raise too. More

by simply_dorian
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

South Bay Hyundai responded

We're so happy to read your five-star review! We'll be sure to let Jack and our team know they've made this a great experience for you! We'll see you at South Bay Hyundai again!

July 27, 2021

Nicole N. was my service representative and she was on top of her game. She understood I would be working while waiting for my vehicle and took care of everything for me. I was on a business call when it More

by Ramona C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole N
Jul 28, 2021 -

South Bay Hyundai responded

We can't thank you enough for your kind review, Ramona! We're so happy that you were able to get some work done while Nicole and our team were working on your vehicle! We will pass along your kind comments to everyone! -South Bay Hyundai

July 26, 2021

The only service department I trust and have been a customer for over 10 years! They really value service and go above and beyond to make sure their customers are happy. A+++ More

by romero702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond , Kathy Nguyen, Donnie Ellis
Jul 28, 2021 -

South Bay Hyundai responded

Thank you so much for your loyal business! We're grateful for all of your support over the past 10 years and consider ourselves truly lucky to have you as a part of the South Bay Hyundai family. Take care and we'll see you next time!

July 25, 2021

The issue with my sonata was not fixed and I will need to return to the dealer. The driver side chair is still not throwing air from the bottom even though the mechanic claims it was fixed. More

by juanvillalona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

South Bay Hyundai responded

We're disappointed to read this review and understand your frustration. Rest assured that we take customer feedback seriously and use this information to improve the experience for the future. If you would like to discuss this issue further, please don't hesitate to reach out to me directly. Thank you, Calvin Jeong - Service Director - calvinj@sbhyundai.com

Jul 27, 2021 -

juanvillalona responded

Calvin you can email me at juanvillalona@yahoo.com. I am taking the car back tomorrow Wednesday to Jack for the same issue. I hope that this time it is fix.

July 24, 2021

Jeremy help me with my car needs very helpful and worked with me getting a car rental for work. Service was great and my car is in full service. More

by TERESEGURA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Jul 27, 2021 -

South Bay Hyundai responded

We appreciate the shoutout to Jeremy and our team! It's great to hear their hard work has helped you have a five-star experience! We'll see you again soon! - South Bay Hyundai

July 22, 2021

Great, fast service. Nichole was awesome and very courteous. Very polite staff and she was very understanding of me being five minutes late to my appointment. More

by hmagana2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nichole
Jul 22, 2021 -

South Bay Hyundai responded

We're glad Nichole could take care of you! Thank you for choosing South Bay Hyundai!

July 22, 2021

Nicole was very friendly, knowledgeable, and helpful. GREAT customer service! She made the experience very nice. BTW what is annoying is that I have to input 25 words in this review for your system to More

by JOAN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole
Jul 22, 2021 -

South Bay Hyundai responded

Thank you for your positive feedback on Nicole and the South Bay Hyundai team. Customer feedback is so important to us. The 25-word minimum is set by DealerRater and is not affiliated with our dealership. We apologize for any inconvenience.

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