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South Bay Hyundai - Service Center

Torrance, CA

4.5
2,169 Reviews

2,169 Reviews of South Bay Hyundai - Service Center

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September 11, 2024

Ariana made update calls to me when she said she woulid and explained everything in clear detail when I picked up the car.. She was fantasti! More

by BOSHAUGHNESSY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariana Kuh
Sep 13, 2024 -

South Bay Hyundai responded

What a great review! Thanks so much for taking the time to rate and review your positive experience! We look forward to working with you again!

September 11, 2024

Great service, good explanation of what was found and best of all, free service with my vehicle purchase. will defiantly come here again.... More

by curlijax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

South Bay Hyundai responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

September 11, 2024

I don’t usually write reviews but I would feel bad if I didn’t write something because of how great the staff at this location has been each time I went in for service. Really want to give a shout out to K More

by cardinalsanker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

South Bay Hyundai responded

It's great to know that Kei and our service team at South Bay Hyundai have been able to provide you with an outstanding experience. We're all about addressing your needs first and we appreciate your kind recommendation!

September 10, 2024

Jeremy was a great help in scheduling, offered a discount for Saturday service and had the car washed and ready sooner than promised! More

by TM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Sep 13, 2024 -

South Bay Hyundai responded

Thank you for your confidence in South Bay Hyundai, and for your business. We are thankful to have you as a customer.

September 09, 2024

While the service was great. They returned my car with paint damage from use of a pressure washer. I reached out to service advisor and he said there was nothing hat could be don More

by alain.acevedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Kim
Sep 09, 2024 -

South Bay Hyundai responded

We're so sorry to hear about this experience. Please know, we've shared this feedback with our teams.

September 08, 2024

The service department was timely and provided me with a car service to get me to my workplace. More

by johnireland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

South Bay Hyundai responded

Thank you for the 5-star rating! We're pleased that our team provided you with great service during your visit. We appreciate your recommendation and look forward to seeing you again!

September 07, 2024

No loaner vehicles and the person helping me does not keep me update on vehicle. I had to call to check the status of me vehicle More

by gilbeau84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Calvin Jeong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

South Bay Hyundai responded

We appreciate you taking the time to leave us this feedback. It is discouraging to learn of your experience with us. Your feedback helps us improve.

September 07, 2024

Took too long to get the job done. Left the customer without loaner vehicle for too long and gave the car back with the check engine light on. More

by viveciaproctor
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

South Bay Hyundai responded

Thank you for taking time to leave a review. We want all of our customers to have a 5-star experience with our dealership, and we're sorry to hear that we fell short of that during your visit to our service department. Your review has been relayed to the appropriate team members to look further into this. In the meantime, please feel free to reach out to our team directly to discuss further. Thank you.

September 05, 2024

Great customer service, helpful, thoughtful, and knowledgeable, the work that was done on my car was ready as promised if not sooner, More

by ALICEH52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

South Bay Hyundai responded

your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

September 05, 2024

It took a long time to schedule the appointment as several times I called and no one picked up the phone. However, the staff I dealt with during the appointment itself were very good. More

by joenbarbjunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Matsumoto
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mace Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Santoro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

South Bay Hyundai responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

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